Hello

On September 13, 2026, I made a profit of 300 euros through a bonus (I deposited 20.00 euros) and requested a withdrawal to my bank account that same day; as of today, it is still being processed. Live chat tells me every time that it’s taking so long because of the high volume of withdrawal requests.

Has anyone else had a similar experience, and what can I do to get my winnings paid out? I was told that I don’t need to complete KYC.

Best regards, Mr. Weihs

Hi, unfortunately we don’t work with this casino and have never had any contact with them. You could send their support a link to this thread so they can see you’ve shared your experience publicly. That might help get things moving.

For next time, it’s worth checking whether we recommend the casino on our site. Those are the casinos we have contacts with, so we’re in a better position to help if something goes wrong.