Playcasino.com Canada Privacy Policy
For us at Playcasino.com, your privacy is extremely important. We are committed to protecting your personal information and handling it responsibly, transparently, and securely.
Last updated: August 2026
Playcasino.com (“Playcasino”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how users can request access, correction, or deletion of their information, and how we protect it.
This Privacy Policy is intended for users in Canada and is designed to reflect applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, where applicable, provincial privacy legislation in Quebec, Alberta, and British Columbia.
By using Playcasino.com, you agree to this Privacy Policy.
1) Contact Us
If you have any questions, concerns, or requests regarding privacy or personal information, you can contact us at:
Privacy Contact / Privacy Officer: Playcasino Privacy Team
Email: [email protected]
If you are a Quebec resident, this contact also serves as the person responsible for the protection of personal information for the purposes of applicable Quebec privacy legislation.
2) Information We Collect
We collect information in the following ways:
A) Information You Provide Directly
When you register, subscribe, contact us, or use certain features on Playcasino.com, you may provide:
- Name / username
- Email address
- Password, stored securely in hashed form
- Country, province, or region, where provided or required
- Newsletter or marketing preferences
- Information you send us through support requests
- Any other information you choose to provide
You can use parts of Playcasino.com without creating an account.
B) Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information, such as:
- IP address, or partial / anonymized IP address depending on configuration
- Browser type and device information
- Operating system
- Pages visited and time spent on the website
- Referring page or website
- General location and language preferences
- Site interactions and usage patterns
- Cookies and similar tracking technologies, as described in Section 6
This information helps us operate, secure, and improve Playcasino.com.
C) Social Login Information: Facebook / Google
If you choose to log in or register using Facebook Login or Google Sign-In, we may receive limited information from the relevant provider, such as:
- Name
- Email address
- Facebook or Google user ID
- Profile picture URL, if available
- Other information you authorize on the consent screen
We only receive information that you authorize through Facebook or Google.
We never receive your Facebook or Google password.
3) How We Use Your Information
We use personal information for reasonable business purposes, including to:
- Create and manage user accounts
- Allow manual login, Facebook Login, and Google Sign-In
- Provide website features and customer support
- Send service-related messages, such as password reset emails or account security notices
- Send newsletters and updates only where you have opted in or where permitted by law
- Manage email and marketing preferences
- Improve website performance, content, and user experience
- Measure traffic and understand how users interact with the website
- Prevent fraud, abuse, spam, and security incidents
- Protect our rights, users, and website
- Comply with legal or regulatory obligations where applicable
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless we obtain your consent or are otherwise permitted by law.
4) Consent
By using Playcasino.com, creating an account, submitting information, subscribing to emails, or choosing to log in with Facebook or Google, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
To withdraw consent, contact us at:
Please note that withdrawing consent may affect your ability to use certain features of Playcasino.com, including account access, login features, or email subscriptions.
5) Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Save preferences
- Improve site performance
- Measure traffic and analytics
- Understand how users interact with our website
- Help prevent fraud and improve security
Cookies may be set by Playcasino.com or by third-party service providers we use, such as analytics, hosting, security, or email service providers.
You can disable or manage cookies through your browser settings. Some features may not work properly if cookies are disabled.
Where required by applicable law, we may ask for your consent before placing certain non-essential cookies.
6) Email and Marketing Preferences
If you subscribe to our mailing list, you may receive updates, newsletters, or content from us.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email; or
- Contacting us at [email protected]
We may still send essential service emails, such as password reset messages, account security notices, or important updates about your account.
7) Sharing Your Information
We do not sell personal information.
We may share personal information only when necessary and for reasonable purposes, including:
- With service providers who help us operate the website, such as hosting providers, analytics tools, email delivery services, security providers, technical support providers, and other operational partners.
- Where required by law, legal process, court order, regulator, or government authority.
- Where necessary to protect our rights, users, website, systems, or to prevent fraud, abuse, or security incidents.
- In connection with a business transfer, such as a merger, acquisition, restructuring, sale of assets, or similar transaction, where user information may be transferred as part of the business assets.
Service providers that process personal information on our behalf are expected to protect that information and use it only for the services they provide to us.
8) Processing and Storage Outside Canada
Playcasino.com and its service providers may store, process, or access personal information outside Canada, including in countries where our hosting, analytics, security, email, or technical service providers operate.
When personal information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed, including lawful access by courts, law enforcement, or government authorities in that jurisdiction.
We take reasonable steps, including contractual and technical safeguards where appropriate, to ensure that personal information receives a level of protection comparable to that described in this Privacy Policy.
9) Data Retention
We keep personal information only for as long as reasonably necessary to:
- Provide the services
- Maintain user accounts
- Support login and account security
- Manage email preferences
- Resolve disputes
- Prevent fraud, abuse, or security incidents
- Comply with legal, regulatory, accounting, or operational obligations where applicable
When personal information is no longer required, we will delete, anonymize, or securely dispose of it, unless we are required or permitted to retain it by law.
You may request deletion of your information at any time, as described in Section 12.
10) Security
We use reasonable physical, technical, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include:
- Secure hosting
- Access controls
- Password hashing
- Security monitoring
- Limited access to personal information
- Use of trusted service providers
- Internal procedures designed to protect user information
No website, platform, or method of transmission over the internet can guarantee absolute security. However, we take reasonable steps to protect your personal information.
11) Your Privacy Rights in Canada
Subject to applicable law, Canadian users may have the right to:
- Request access to personal information we hold about them
- Request correction of inaccurate or incomplete personal information
- Withdraw consent, subject to legal or contractual restrictions
- Request deletion or anonymization of personal information where possible
- Ask questions about how personal information is collected, used, disclosed, stored, or protected
- Challenge our privacy practices or submit a privacy complaint
To make a privacy request, contact us at:
Subject line: Privacy Request
Please include:
- The email address connected to your Playcasino account
- Your username, if available
- The type of request you are making
- Any details that help us locate your account or information
We may ask for verification before processing your request in order to protect your account and prevent unauthorized access or deletion.
We will respond to privacy requests within a reasonable time and in accordance with applicable Canadian privacy laws.
12) Data Deletion Requests, Including Facebook Login and Google Sign-In Users
This section explains how you can request deletion of your personal information, including if you created your account using Facebook Login or Google Sign-In.
A) Request Deletion by Email: Official Method
To request deletion, email:
Subject line: Data Deletion Request
Please include:
- The email used on your Playcasino account
- The email connected to your Facebook or Google login, if different
- Your username, if available
- Any details that help us locate your account
B) Verification
To protect users from unauthorized deletion requests, we may ask you to verify that you own the account before we delete or anonymize information.
C) What Will Be Deleted or Anonymized
Once your request is verified, we will delete or anonymize personal information where possible, including:
- Account profile information
- Stored identifiers associated with Facebook Login or Google Sign-In
- Marketing subscription records, where applicable
- Support information that is no longer required
D) What May Be Retained
We may retain limited information where necessary or permitted by law, including for:
- Security and fraud prevention
- Legal or regulatory compliance
- Resolving disputes
- Enforcing our terms
- Maintaining necessary business records
Where possible, retained information will be limited to what is necessary for the relevant purpose.
E) Processing Time
We aim to process deletion requests within 30 days, and usually sooner. In some cases, it may take longer if the request is complex or if we need additional verification.
F) Facebook-Specific Note
If you used Facebook Login, you may remove Playcasino’s access from your Facebook account settings at any time.
However, removing app access from Facebook does not automatically delete your personal information from our systems.
To fully request deletion of your Playcasino account information, you must also email:
Subject line: Data Deletion Request
G) Google-Specific Note
If you used Google Sign-In, you may remove Playcasino’s access from your Google account settings at any time.
However, removing app access from Google does not automatically delete your personal information from our systems.
To fully request deletion of your Playcasino account information, you must also email:
Subject line: Data Deletion Request
13) Provincial Privacy Rights: Quebec, Alberta, and British Columbia
Some Canadian provinces have their own private-sector privacy laws.
Where applicable, Playcasino.com will handle personal information in accordance with applicable provincial privacy laws, including privacy legislation in Quebec, Alberta, and British Columbia.
Quebec Residents
If you are located in Quebec, you may have additional rights under Quebec privacy legislation, including rights relating to access, correction, withdrawal of consent, information about how personal information is used, and, where applicable, deletion or de-indexing.
Privacy Contact / Person Responsible for the Protection of Personal Information:
Playcasino Privacy Team
📧 [email protected]
Alberta and British Columbia Residents
If you are located in Alberta or British Columbia, provincial private-sector privacy laws may apply to certain collection, use, or disclosure of personal information within those provinces.
You may contact us to request access, correction, deletion where applicable, or to ask questions about our privacy practices.
14) Privacy Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the issue:
Subject line: Privacy Complaint
Please include enough detail for us to understand and review your concern.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner, depending on where you are located and which privacy law applies.
15) Children’s Privacy and Legal Age
Playcasino.com is intended only for adults who are legally allowed to access online gambling-related content in their province or territory.
We do not knowingly collect personal information from minors or from users who are not legally permitted to use gambling-related services or content.
If you believe that a minor has provided personal information to us, please contact us at:
We will take reasonable steps to delete the information.
16) Third-Party Links
Playcasino.com may include links to third-party websites, including online casinos, gaming operators, payment providers, software providers, advertisers, or other external websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
Please review the privacy policies of any third-party websites you visit.
17) Responsible Gambling and Third-Party Operators
Playcasino.com is an informational and affiliate website. We may provide reviews, comparisons, links, and information about third-party online gambling operators.
We do not operate an online casino and do not directly process gambling deposits, withdrawals, bets, or gaming transactions.
If you create an account with, deposit funds at, or otherwise interact with a third-party gambling operator, that operator’s own privacy policy, terms, responsible gambling rules, and legal obligations will apply.
18) Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.
If we make material changes, we may provide additional notice where appropriate, such as by email, account notice, or website notice.
Your continued use of Playcasino.com after changes are posted means that you accept the updated Privacy Policy.
19) Contact
For privacy questions, access requests, correction requests, deletion requests, or complaints, contact us at:
Subject line: Privacy Request / Data Deletion Request / Privacy Complaint
