Hello,
I would like to ask whether PlayCasino.com can assist me with a dispute involving Spinbara.
I have already submitted a formal complaint to the casino, but they have failed to properly address the main issue. I explicitly disclosed gambling addiction and requested the immediate and permanent blocking of my account, but my account remained active and I was still able to deposit and gamble.
Spinbara continues to respond by referring to a Terms and Conditions clause concerning deposits used for bets, which does not address the actual issue raised in my complaint.
I have extensive evidence documenting the entire situation, including my communications with Customer Support, my requests to block my account, deposit records, payment information, promotional communications and the handling of my formal complaints.
I have attempted to resolve this matter directly with Spinbara and would prefer to reach a fair and amicable resolution. However, if the matter continues to be ignored or improperly addressed, I am considering submitting the complete evidence to the relevant regulatory authorities, consumer protection agencies, licensing bodies and other competent organisations that may have jurisdiction over the operator and its practices.
Could you please let me know whether PlayCasino.com can assist with mediation or review my case?
I would be happy to provide the relevant evidence and a complete timeline of events.
Thank you in advance for your assistance.
