Online Casino London review
Online Casino London launched in 2017 and is licensed by the United Kingdom Gambling Commission (UKGC) through its operator, Jumpman Gaming. There’s a smooth sign-up process, and you can earn up to 500 free spins via a Mega Reel spin on your first deposit as a welcome bonus. The Mega Reel is also available with every deposit, plus there’s a Daily Wheel available with no deposit, also awarding members with free spins, making this an iGaming site built for fruit machine players.
We signed up and tested the site to give you our Online Casino London review below. We’ve outlined our experience playing on the site, so you have an inside look at its pros and areas for improvement.
Quick Verdict on Online Casino London
- Best For: Online fruit machine enthusiasts after variety, players who are looking for free spins bonuses regularly, and anyone drawn to leaderboard or prize drop giveaways for a shot at cash rewards.
- Skip If: You're primarily here for live dealer tables with bonuses, you prefer a casino with 24/7 live chat support, or the casino balance protection matters to you in case of operator insolvency.
- Biggest Weakness: The operator doesn't protect player balances, so your funds aren't guaranteed refundable if the casino were to file for administration.
History Of Online Casino London
Online Casino London launched in the UK in 2017 and is operated by Jumpman Gaming Limited, which also manages Great Britain Casino and Justin Casino. The operator’s head office is based in Alderney, United Kingdom, although it is not registered with the UK’s Companies House.
Online Casino London
Up to 500 Free Spins
Code Not Required
Minimum Deposit: 10 GBP
Wagering: Bonus x10
Online Casino London Licensing Framework, Security and Player Protection
Jumpman Gaming Limited holds the Gambling Commission licence that allows Online Casino London to offer players in Great Britain iGaming services. The official UKGC account number is 39175, which shows Bingo and Casino licences under Remote 039175-R-319452-024, both of which have been ‘Active’ since 2014. It also states that no ‘Regulatory actions’ have been recorded against the operator here, although Jumpman Gaming paid a £500,000 fine in 2022 for AML and social responsibility failures.
As for the casino itself, onlinecasinolondon.com is listed in the Domain Name section as a URL, showing as ‘White Label’. Another important point to note is that Jumpman Gaming uses a ‘no protection’ status for player funds, meaning if the operator files for bankruptcy and the casino site closes, the operator is under no obligation to return your casino balance.
For security, the site uses HTTPS SSL/TLS encryption, and your data is protected under the Data Protection (Bailiwick of Guernsey) Law, 2011, which is explained in full detail via the ‘Privacy Policy’ in the footer. To add a further layer of player protection, the site also gives every member access to responsible gambling tools, including deposit and loss limits as well as self-exclusion, which is connected to the UK self-exclusion register, GAMSTOP.
What we like
- A Casino Built For Online Slot Players
- Win Up To 500 Free Spins with Every Deposit
- A Chance to Win No Deposit Free Spins Daily
- Regular Cash Prizes via Slot Machine Promos
- No Withdrawal Limits
What we don't like
- No Protection’ Status for Player Funds
- No Live Dealer or Table Game Bonuses
- Live Chat Closes During Peak Hours
Online Casino London Overview
| Online | Since 2017 |
|---|---|
| Licence | |
| Games | 3,500+ |
| Software | |
|---|---|
| Owner | Jumpman Gaming |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | GBP |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 10 GBP |
| Min Withdrawal | 10 GBP |
| Withdrawal Limits | Unlimited |
| Payout Timeframes | EWallets: 24-48 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 3-7 days; Pending Time: 72 hours |
Overview of Available Bonuses at Online Casino London
Bonuses at Online Casino London are specifically designed for online slot players. Unfortunately, that means there is not much to look forward to if you are looking to claim bonuses for non-slot games. The Online casino welcome bonus and regular bonus wheel promotions feature free spins only, while the leaderboard and prize drops list only slot machines as eligible for cash rewards.
Online Casino London Welcome Bonus - Win up to 500 Free Spins
The Online Casino London welcome bonus is as simple as making your first deposit of at least £10 and spinning a Mega Reel, which becomes available as soon as the cashier confirms your deposit. Although 500 free spins is an exciting headline, the catch is that you’re not guaranteed to win any free spins, which at first may seem off-putting. However, as we found out, you’ll always have another shot at winning 500 spins via the regular bonus version.
- First Deposit: One spin on a Mega Reel with up to 500 free spins available on NetEnt’s pay-both-ways Starburst online slot
We found the bonus simple and effective, although we knew our chances of winning 500 free spins were low. The important thing to remember is that it's not about the headline ‘500’ spins, but rather that Mega Reel spins via deposits are unlimited, though the regular bonus version requires a £20 minimum, so the welcome offer is effectively the same deal for half the price.
Casino Bonus Rules
All free spins winnings are paid into your bonus balance and are valid for 7 days. There is a 10x wagering requirement, and only bonus bets will count towards playing through the bonus rollover. To access your bonus funds, your real money balance must be £0. Once you’re using this balance, you can only bet on video slots, as any bets on non-slot games count 0x towards the wagering requirement.
If you play through the 10x rollover, the maximum you can convert into real money is £250 or the lifetime value of your deposits so far (whichever is lower). Therefore, for your first deposit, the maximum you can convert is 1x the amount of your deposit.
Regular Bonuses at Online Casino London for Existing Members
Online Casino London's regular bonuses are going to be a great fit for you if you are a slot machine player who appreciates the value of free spins. Every day, you have a no-deposit bonus via a daily wheel, and with every deposit, a spin on the Mega Reel. Although not guaranteed every time you use them, you always have a chance to win free spins.
- Mega Reel: The Mega Reel is the same bonus as the welcome offer, except you’ll need to deposit £20. It’s available with every deposit you make, and when you win free spins, if you play through the 10x rollover for any winnings paid into your bonus balance, you’ll convert your bonus into real money.
- Daily Wheel: Every day you log in, you have a free daily wheel spin. The best part is that it’s free. If you win, you’ll earn no-deposit free spins available for Jungle Jim and the Lost Sphinx, Sweet Bonanza or Gold Factory, and all winnings from these games come with a fair 10x wagering requirement.
- Software Provider Promotions: Playtech, Play’n GO and other top software providers feature regular leaderboards and prize drops. Drops & Wins is an ongoing promotion that seemingly never ends, giving every spin you make playing slots with bets of £0.50 or more a shot at winning thousands in cash if you roll in the highest multiplier for the day.
- Fluffy Fridays: Every Friday, 8 pm to 11 pm, play selected Fluffy fruit machine games to earn points and climb the live leaderboard. Bigger wins mean more points, so you can compete for a share of the £250 real cash prize pool.
- Cash Giveaways: Over our two months playing at Online Casino London, a ‘Cash Giveaway’ was available. It’s always time-limited and seems to reset each month, so it’s worth looking out for if you sign up. For every £10 accumulated in real money spins on the selected slot, you earn a prize draw ticket to win a share of the prize pool, usually £3,000, split across 10 winners.
Something we found useful is the ‘Bonus Enabled’ option in the casino’s ‘offers’ section. It led us to a lobby full of games valid for bonus bets, which helps to avoid games that contribute 0%. On a less-than-positive note, it is a shame that non-slot players are ignored. Also, there are no reloads or cashback available, although we feel that Daily Wheel and Mega Reel spins are more than enough for most avid slot players.
Online Casino London Loyalty Rewards - Gamified Trophy Reward System
Online Casino London’s VIP setup runs on a trophy-collection mechanic instead of earning loyalty points. You’ll progress by knocking out a series of challenges, and each one you complete earns you a trophy and is a step towards the loyalty program’s next tier.
Reaching a new tier triggers a spin on the site's Mega Reel, so yet more free spins become available on top of the regular bonuses. Also, at higher levels, the free spins on the Mega Reel are higher.
Overall, it’s very different to the typical earn points to earn rewards systems we see at most rival UK casinos, but it’s also more interactive thanks to challenges. If we were being picky, we’d have liked to see cashback baked in, as the site doesn’t offer this type of bonus in its regular promotions section.
Payment Options, Payout Times, Minimum Deposit and Limits
You’ll find e-wallets, debit cards (no credit cards accepted), a popular digital payment voucher and mobile deposit methods available to you in the cashier. Unfortunately, the cashier appears to be missing banking options, such as PayByBank with UK banks.
You Can Use These Payment Methods
- Debit Card (Visa Debit, MasterCard Debit, Maestro)
- Digital Card (PaysafeCard)
- Mobile Payments (Pay by Mobile - £2.50 transaction fee)
- e-Wallets (PayPal, Neteller, Skrill)
In the payment section, the minimum deposit is displayed as £10, which is in line with the industry norm. There are no fees applied to your deposit, except for Pay by Mobile, which still costs £2.50, and, of course, Paysafecard, but you’ll pay that fee when purchasing your digital voucher rather than the casino deducting it. Once your deposit has been approved, your account will instantly display your new balance.
Online Casino London Withdrawal Times, Limits, and Fees
The withdrawal minimum is £10, which, as with the minimum deposit, is once again the standard for most UK online casinos. There is also no withdrawal limit. Once you confirm your request, it will be logged as processing and cannot be reversed. From here, there is a pending time of 72 hours, which is the time it takes to review your cashout. Once approved, it will be processed, and funds may take 1 to 3 working days to reach your financial account.
Please note that if you have not submitted the required KYC documents, your withdrawal will not be processed. To ensure your withdrawal process goes smoothly and promptly, upload documents via the 'Account Details' section in your member profile.
The Game Providers and iGaming Lobbies at Online Casino London
The casino’s game lobbies feel basic, and we’re not sold on the navigation. Mainly because it’s not an easy site to filter games into defined categories. There’s also no software provider filter, but we solved this issue by using the search bar. For a site with over 3,500 games, we would have preferred more options to narrow games by theme and type.
If you are already a seasoned online video slot player, you likely know what you are looking for, so the search bar and favourites menu will likely be enough for you. For newbies, although there is a lack of filters, it isn’t always important to have them available, as the fun of learning how casino gaming works comes from exploring, which you won’t be able to avoid regardless of the type of player you are, due to the way Online Casino London's basic navigation options are.
Online Slots Portfolio
The main focus of the entire Online Casino London iGaming library is its ‘Slots’ section. You’ll have well over 3,000 to scroll through, divided into themes like Gone Fishing, Fluffy & Friends, Tales of Egypt or Cosmic Adventure, and there are Megaways and Slingo sections. However, the game selection doesn’t really favour high- versus low-volatility games.
- Fluffy & Friends: Fluffy Favourites Fairground, Fluffy in Space, Fluffy Favourites Cash Collect, Fluffy Favourites Remastered
- Megaways: Eye of Horus The Golden Tablet Megaways, Gold Cash Free Spins Megaways, Big Bass Hold & Spinner Megaways, 9 Pots of Gold Megaways
If you’re looking for recommendations, alongside the ‘Slots’ section, there is a ‘Popular’ category where you’ll find the most played slots across Jumpman Gaming Limited online casinos. As trends ebb and flow, so does the order in which games are displayed in this section.
Progressive Jackpots
We came across a handful of progressive jackpots. Online Casino London appears to have steered itself away from hosting big-name jackpots that payout millionaire prizes in favour of a select few pooled progressive slots linked together from the Eyecon and Yggdrasil online fruit machine portfolios.
- Eyecon: Temple of Iris, Hot off the Press, Secret Garden, Stampede Jackpot
- Yggdrasil: Holmes and the Stolen Stones, Frost Queen Jackpots, Ozwin’s Jackpots, Jackpot Raiders
It won’t take you long to scroll through the jackpot games available, as there are fewer than 60. Also, when opening many of the games, we found that there was no progressive jackpot; instead, the games used fixed jackpots. As the site hosts Link & Win, Hold & Win, and other fixed-jackpot games, we found it strange that they are not also listed in the jackpot section.
Live Casino
In the Online Casino London live casino, we found navigation easier than in the slot section, mainly because there are far fewer categories: Roulette, Blackjack, and Game Shows. We wouldn’t call it a busy collection of games, but there’s enough to keep real money live dealer players entertained with games coming from Playtech, Pragmatic Play, and OnAir Entertainment.
- Roulette: Airwave Roulette, Lucky 6 Roulette, Auto Roulette, Speed Bet Roulette
- Blackjack: One Blackjack, Speed Blackjack, Emerald Blackjack, Live Blackjack Soirée
There are a couple of noticeable downsides. First, the live casino pays little attention to baccarat and poker games as there are no dedicated sections. Also, when we used the search bar to see what’s available, we found just one live baccarat and three poker tables. The second drawback is that there are no bonuses, not even a cashback, to add any value, so live dealer gaming is only worthwhile if you are not hunting for bonuses and prefer real money gameplay only.
Online Casino London Mobile Casino Browser Gameplay
The Online Casino London mobile interface does not require you to download an app. In fact, there are no apps available because, like many other UK casinos, the site is designed as an instant-play iGaming platform. That means if you decide to play here, you’ll access your member account via your mobile web browser. For our tests, we used Chrome, Edge, and Safari across Android and iOS smartphones and tablets.
We tested fruit machines, navigating the various game sections, deposits, withdrawals, and setting responsible gambling limits. Every test passed with a 9/10 rating. The site adjusted to every screen size we used, in portrait and landscape, in the blink of an eye; there was never any lag, and navigating the cashier and settings was easy. The only stumbling point was that, due to the lack of game filters, we spent a fair amount of time scrolling a lot to find games.
Experience with Customer Support at Online Casino London
You’ll most likely find yourself using a mix of email, live chat, and FAQ and gathering information via the footer links if you join Online Casino London. You may be wondering why not use live chat, as it’s the easiest route; however, it's only available on weekdays between 09:00 and 16:00, so you may need to use alternative support options.
How to Contact Online Casino London Customer Support
- (Live Chat) Monday to Friday 09:00 to 16:00
- (Email) Send emails to [email protected]
- (Complaints) Send emails to [email protected]
- (ADR) eCOGRA Alternative Dispute Resolution Service
Despite the live chat being closed when most people are off work, i.e., when the casino is at its busiest, we set aside time to test the service. First off, we weren't surprised we didn’t need to queue when we launched the chat, since most people are at work at this time. We connected with a support agent, Kevin, and grilled him for about 5 minutes, testing his knowledge of withdrawal fees, bonus rollover, and more, which he answered correctly. As a result, we’re confident that when you have a question and live chat is open, the customer service agents will be able to help.
Comparing Online Casino London with iGaming Competitors
Online Casino London competes with many high-quality iGaming sites licensed by the UKGC, and we always advise reading reviews of other casinos for comparison. In the table below, we get you started with two other sites offering slots, table games, and live dealer games to players in Great Britain.
| Online Casino | Online Casino London | PlayUK Casino | Prime Casino |
|---|---|---|---|
| Welcome Bonus | - | £50 | £25 |
| Wagering Requirements | 10x | 10x | 10x |
| Free Spins | 0 - 500 | - | 50, 155, 151 or 10 per week for 52 weeks |
| Game Providers | 20+ | 12+ | 75+ |
| Minimum Deposit | £10 | £10 | £10 |
| Key Payment Methods | Visa Debit, Mastercard Debit, Maestro, Paysafecard, Pay by Mobile, PayPal, Neteller, Skrill | Visa/Maestro/Mastercard Debit Only, Paysafecard, Trustly, Zimpler, PayPal, Skrill, and Neteller, Boku Pay By Phone | Visa, Mastercard, Paysafecard, Instant Bank Payment, PayPal, Trustly, Skrill, Payz, Apple Pay |
| Monthly Withdrawal Limit | Unlimited | Unlimited | Unlimited |
| Sports Betting Availability | ❌ | ❌ | ❌ |
Online Casino London arguably has the most attractive headline bonus with the chance to win 500 free spins; however, Prime Casino gives you several free spins bonus deals, with one that offers 520 free spins delivered at a rate of 10 per week over one year. PlayUK’s welcome bonus doesn’t offer any free spins, but it makes for a good alternative to Prime and Online Casino London if you prefer a predictable bonus balance via a deposit match.
Rounding Up Our Online Casino London Experience
Online Casino London is best for online fruit machine players seeking a diverse selection of games and a steady stream of free spins bonuses or the chance to win cash prizes via leaderboard or prize drop promotions. We would say most live casino players will skip this site, as its live dealer portfolio is quite thin and it offers no bonuses. Moreover, if you are looking for a site that offers strong balance protection, you’re better off giving this casino a miss, as the operator has opted not to protect player balances if it needs to file for insolvency.
