BetPortal Casino review
BetPortal is an online casino sportsbook brand launched in 2026 by Excite Ultra Media Ltd, which is licensed in Anjouan. New players can claim up to €1,000 + 250 free spins across the first three deposits via the casino welcome bonus. BetPortal also offers daily cashback, multiple casino reload bonuses, a weekly sports betting bonus, and rewards regular players via a loyalty program.
The casino lobbies host over 9,000 games from 100 software providers, including live tables and online slots, plus a sportsbook with thousands of markets and a user-friendly betslip.
BetPortal Casino Background, Licence and Security
BetPortal names Excite Ultra Media Ltd (registration 16241), based in Hamchako, Mutsamudu, Anjouan, Union of the Comoros, as its operator. This is a new operator, as far as we can tell. The company currently manages two online casino brands: BetPortal and Mustbet.
BetPortal Casino
100% up to €500 + 200 Free Spins
Code Not Required
Minimum Deposit: 20 EUR
Wagering: Bonus x35
Licence and Regulation
The footer includes a clickable Anjouan licensing logo. It shows the operator Excite Ultra Media Ltd as the company name for the internet gaming license validation and registered website BetPortal.com. The license operating status is ‘Valid’.
It also lists excluded territories, including Australia, Comoros, France, the Netherlands, Spain, the United Kingdom, and the USA. On the official Anjouan Gaming Register, the license number matches the logo license information (ALSI-202601040-FI2), is listed as ‘Valid’, and lists Excite Ultra Media Ltd as a B2C licence holder. The websites associated with this public entry are BetPortal and Mustbet.
Security and Player Protection
The site's rules state that you must be 18 to sign up as a member, or of legal gambling age in your jurisdiction. The casino will confirm your age through a KYC check, which typically occurs before your first withdrawal. BetPortal displays 256-bit encryption and responsible gambling badges. The encryption is clearly active, which can be confirmed via the HTTPS prefix to the BetPortal.com URL.
Responsible gambling tools are also available. They include deposit, loss, wager and session limits; reality checks; 24-hour breaks; self-exclusion for six months to five years; and permanent account closure. Most of these settings will be available in your ‘My Account’ section once you register. There’s also a detailed ‘Info’ section that states that its games are independently RNG-tested, although no named testing report was supplied.
What we like
- Over 9,000 online casino games supplied by 100+ software providers releasing 25+ new games per week and a sportsbook
- Full suite of responsible gambling tools available under member account’s profile settings
- Wager free spins welcome bonus + 35x bonus-only wagering requirements, and 1x wagering regular free spins
What we don't like
- The €40 minimum deposit is higher than the standard €20 we normally see at competing online casinos
- No mobile app
- Anjouan Licensing Authority is not as reputable as the Malta Gaming Authority or the Curaçao Gaming Authority
BetPortal Casino Overview
| Online | Since 2026 |
|---|---|
| Licence | |
| Games | 9,000+ |
| Software | |
|---|---|
| Owner | Excite Ultra Media Ltd |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, BTC, ETH, LTC, BNB, USDT, USDC, SOL |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 20 EUR |
| Min Withdrawal | 40 EUR |
| Withdrawal Limits | Daily: 500 EUR; Monthly: 7,000 EUR |
| Payout Timeframes | EWallets: 24-48 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 3-7 days; Pending Time: 72 hours |
Overview of Available Bonuses at BetPortal Casino
BetPortal Casino bonuses mostly suit online slot players and sports betting enthusiasts. However, we did find that some regular bonuses include table games that count toward the wagering requirement.
The welcome package suits you if you’re happy to claim a deposit match over three deposits, plus free spins that come with 0x wagering. After the welcome offer, you can claim regular sportsbook and casino bonuses. Standout offers include free spins with 1x wagering, plus a personal bonus tailored to your experience, whether it's sports betting or casino gaming.
Step-by-Step Registration & Bonus Activation Guide
- Select the Sign Up form on the BetPortal homepage
- Enter your email address and a strong password
- Confirm that you are 18+ and accept the T&Cs and Privacy Policy
- Enter your first and last name, username, country, and currency
- Select sign up for the casino to automatically log you into your account
- The cashier will open where you can choose your preferred payment method
- Make your deposit and claim your bonus
- 💡 Expert tip: Read the casino’s welcome bonus terms. Although the rules state that only online slots count towards the wagering requirement, they also say that bonus buy slots and a list of other slots are excluded.
BetPortal Welcome Bonus - 300% up to €1000 + 250 Free spins
The welcome bonus is for online slot games only. Overall, it is a fairly standard offer in terms of the maximum bonus amount. That said, the 150% match on the first deposit is higher than the typical 100% offers we often see.
As for the free spins, if you’re a budget player, you’ll receive just 20 free spins. You don’t have to accept this, seeing as there are plenty of alternative online casinos that offer up to 100-200 free spins alongside the welcome bonus minimum deposit. However, the key advantage of claiming BetPortal free spins is that they come with 0x wagering.
- 1st Deposit Bonus: 150% up to €500 + 20 to 200 free spins on Wild West Trueways at €0.10 per spin
| Deposit | Free Spins |
|---|---|
| €20 – €50 | 20 FS |
| €51 – €100 | 50 FS |
| €101 – €200 | 100 FS |
| €201+ | 200 FS |
- 2nd Deposit Bonus: 100% up to €300 + 50 free spins on Wild West Trueways worth €5 at €0.10 per spin
- 3rd Deposit Bonus: 50% up to €200
Main Bonus Rules
| Bonus Terms | 🎁 Casino Bonus | 🎰 Free Spins |
|---|---|---|
| 💵 Minimum Deposit | €20 | - |
| 🔁 Wagering Requirements | 35x (B) | 35x (B) |
| ⏳ Validity Period | 14 days | 14 days |
| 💰 Max. Bet | €5 | €5 |
| 🏆 Winnings Limit | 5x initial bonus | 5x initial bonus |
- 🤔 Quick summary: This is a non-sticky bonus. At 35x, if you make a €100 deposit, you’ll need to play through €3,500 worth of bets. Your real money balance is used first, and real money bets don’t count toward the bonus rollover. The wagering progress bar only starts moving once you’ve depleted your real balance and begin betting with your bonus funds.
Reload Bonuses, Cashback and Other Promotions
The variety of bonuses available on the BetPortal promotions page covers online slots, table game players and sports bettors. Slots generally count 100% towards wagering; blackjack, roulette, poker and arcade games count 5%. With those contributions, online slots remain the primary focus.
- Daily Cashback: Cashback is paid daily and returns 5% to 25% of your losses over 24 hours, depending on your VIP level. It’s worth reading the terms here, as cashback applies to sports and casino games, but certain games and betting markets are excluded. Wagering requirements also depend on your VIP level, starting at 15x and dropping to 1x.
- Golden Monday: Every Monday, you can claim a 30% reload worth up to €100 after a €20 minimum deposit. It’s also one of the most appealing bonuses because this one comes with just a 15× bonus-only wagering requirement. However, note that this offer includes only online slots.
- Wild Wednesday: Mid-week on Wednesday, there’s a 250 free spins bonus offer. It’s not for the light-hearted, as you’ll need to deposit at least €100. Spins are worth €0.10, so the offer is worth €25 in spins, and it has only a 1x wagering requirement on your winnings.
- Lucky Friday: On Fridays, you can claim a 50% reload bonus up to €100. The minimum deposit is €20. According to the bonus terms, the deposit amount is included in the wagering requirement, but later it says only the bonus is subject to 35x bonus-only wagering. The terms are clear that table games, bonus buys and live games are excluded.
- 100% Kickoff Free Bet: If you’re looking for extra value on your sports bets, you can claim up to €100 in free bets. The minimum deposit is €20. To claim it, place a qualifying pre-match accumulator with 3 to 10 selections at odds of 3.00 to 10.00. You’ll have 7 days to use the offer, and there’s no wagering requirement mentioned.
- Personal Bonus: BetPortal reviews your account daily and may offer free spins, cash bonuses, free bets or other rewards. You’ll receive a message when you do, at which point you can check which bonus has been awarded under your ‘My Bonuses’ area.
BetPortal VIP and Loyalty Program
The BetPortal VIP program includes an initial 7 VIP levels, plus an eighth invite-only level. Each level increases your VIP cashback percentage, and at certain levels the cashback wagering requirement is lower. You also get a higher withdrawal level. You also get a higher maximum withdrawal each time you level up, which we cover in the withdrawal section below.
| Level | Cashback | Other key benefits |
|---|---|---|
| Starter | - | Welcome bonuses, daily missions, rewards store, starter wheel |
| Traveler | 5% (15x wagering) | Wheel, missions, level rewards, faster XP |
| Adventurer | 10% (10x wagering) | Wheel, missions, enhanced rewards, faster XP |
| Master | 15% (5x wagering) | Wheel, missions, enhanced rewards, increased XP |
| Hero | 20% (5x wagering) | VIP host, daily deposit bonuses, monthly cashback boost |
| Eternal | 20% (1x wagering) | VIP host, daily deposit bonuses, double XP, monthly cashback boost |
| Legend | 25% (1x wagering) | VIP host, daily deposit bonuses, two monthly cashback boosts |
| VIP | Exclusive rates | Invitation only, dedicated manager, custom offers, monthly rewards, custom withdrawal limits |
To increase your loyalty level, you’ll earn XP and stars by completing missions and from the ‘Spin Wheel’. €20 in slot bets in one day earns one Starter Wheel spin, and €50 in real money slot mission wagering awards one spin.
The Game Providers and iGaming Lobbies at BetPortal Casino
The sheer number of games available isn't obvious when you open the casino's homepage. However, as soon as we started going through the various categories associated with gaming, such as slots, game shows, live casino, and crash games, the volume of games available became obvious thanks to a game counter. The All Games section shows 8,000+, and the live casino has 1,000+, for a total of at least 9,000.
The site also has a software provider filter. You can select brands by logo, which include studio names such as Zillion, Aviatrix, Pragmatic Play, Fugaso, Relax Gaming and KA Gaming, among 100+ studios supplying BetPortals' casino game portfolio.
Slot Machines, Jackpot Slots and Instant Games
It won't take long to find filters such as top games, new games, bonus buy, Megaways, and jackpot games, and sort by most popular, highest rated, highest RTP, and newest first. You can also add slots to your favourites menu.
The jackpot games filter is filled with fixed-jackpot slots using hold and win, coin up, and lightning, plus other online slots with respins featuring fixed jackpots.
Mini games and crash game categories expand BetPortal’s online portfolio. In these lobbies, games like Aviator, Fortune Spin, Goal a Penalty and Golden Pinata deliver near-instant results and offer RTPs similar to online slots. These pages additionally offer filters, so you can sort games by Plinko, Dice, Hi-Lo, and Lottery.
Live Casino as well as Table and Card Games
The live casino has a section of its own, which is neatly crammed with software provider and game filters. It’s a busy live dealer floor, too, with close to 1,000 games. The first game filter option is ‘Game Providers’, which initially lists the logos of SA Gaming, TVBet, Creedroomz, Skywind Group, Pateplay, Platypus, PopOK, and Microgaming, but there are many more.
Evolution Gaming, Betgames, Vivo, XPG, Luckystreak, Kiron and Ezugi appeared after expanding the menu. Overall, we counted 22 live casino software providers. Available game types listed include blackjack, roulette, baccarat, poker variants and game shows.
- 🤓 The top live casino game for beginners: Instant Roulette by Betgames, which is as simple as they come. It’s a single-zero European roulette variant with a 97.3% RTP. The racetrack is easy to use, so you can get used to Neighbour and French bets, while placing inside and outside bets via the classic Betgames betslip allows you to select your chip size and place bets quickly.
If you navigate to the main ‘Casino’ lobby, you’ll notice a ‘Table Games’ category. This area features 40+ RNG tables, including Blackjack, video poker, three-card rummy, poker, and roulette. Bets usually start at around €0.10 per round.
SportsBook
BetPortal’s sportsbook covers football, basketball, tennis and many smaller sports, alongside esports and live betting. Football fixtures offer match results, totals, handicaps, corners, bookings and player props, plus a bet builder. In a quick test, the bet slip added selections promptly: singles showed individual stakes, combos calculated combined odds and returns, and three picks unlocked 2/3, Trixie and Patent system bets. Live scores and odds are displayed. We could not find a separate prediction-markets section.
Deposits, Withdrawals, and Payout Speeds
After you sign up, the first screen to appear is the cashier. You can also access it from any page on the site, and while you are in-game, deposits and withdrawals are easy at any time. The cashier area itself is clear and informative, giving you two easy tab options to select ‘Deposit’ or ‘Withdraw’, while each payment method displays minimums and maximums.
How to Deposit
- Bank Cards (Visa, Mastercard)
- Mobile (Apple Pay, Google Pay)
- Banking (Open Banking)
- Crypto (BTC, ETH, LTC, BNB, USDT, USDC, SOL)
A €20 minimum deposit applies to all payment options. There are no fees applied by the casino to deposits. However, you will pay blockchain network fees if you use crypto. Furthermore, some payment methods may charge a fee for certain payment routes. The cashier also shows maximum deposit limits: up to €5,000 for crypto and €1,000 for bank cards.
Withdrawal Duration, Limits, Verification and KYC
- Bank Cards (Visa, Mastercard)
- Banking (SEPA Bank Transfer)
- Crypto (BTC, ETH, LTC, BNB, USDT, USDC, SOL)
You must wager all deposits at least twice before withdrawal. Then the minimum withdrawal amount is €40 regardless of the method you use. On the withdrawal page, you’ll clearly see your withdrawable balance and any funds locked by bonus wagering, which is rare and very useful.
After you submit a withdrawal request, the casino says it takes 24 to 48 hours, and sometimes up to three business days, to complete risk checks before approving a cash-out request. Under some circumstances, this period can be extended to 14 working days. Before you can begin withdrawing, you’ll need to pass a KYC check.
You can do this in advance by sending a photo ID, a selfie with ID, recent address evidence and payment ownership documents to [email protected]. The rules state that document reviews normally take 24 to 72 hours.
Maximum withdrawals depend on your VIP level, which we have added to the following table:
| VIP level | Daily limit | Monthly limit |
|---|---|---|
| Starter | €500 | €7,000 |
| Traveler | €1,000 | €10,000 |
| Adventurer | €1,500 | €15,000 |
| Master | €1,500 | €20,000 |
| Hero | €2,000 | €20,000 |
| Eternal | €2,500 | €25,000 |
| Legend | €3,000 | €25,000 |
| VIP | Individually approved | Individually approved |
- 💡 Expert tip: Email the compliance team as soon as you sign up and ask, ‘Which details do you need from me to pass the KYC check prior to making a withdrawal?’ Take note and send your documents as soon as possible.
Website Design, Usability and Mobile Use
Initially, the site’s home page presents slots, sports, live casino, game shows, quiz games, and racing categories. The main menu also includes mini-games, sports, horse racing, esports, and a casino and live casino lobby. These lobbies include additional filters to help you narrow down the game selection. This makes navigation easier and faster, especially on mobile devices.
Experience with Customer Support at BetPortal Online Casino
BetPortal customer service includes useful 24/7 live chat support in English, German and French, among other supported languages. Secondary support channels include email, and if you’re looking for self-researched answers, the FAQs and information pages are detailed and well presented, which makes your life easier if you plan to explore them.
How to Contact BetPortal Customer Support
- (Live Chat): Open 24/7 for customer support in real time
- (Email): Send emails to [email protected]
- (Complaints): The casino promises to acknowledge complaints within one working day, while its internal investigations take up to 30 calendar days.
- (ADR): Unresolved cases can be referred to an ADR body designated or approved by Anjouan Licensing Services Inc., according to the operator, at no cost to the player.
- Social Media: BetPortal’s social media channels include X, Facebook, Telegram and Instagram.
- ❓Contact with live chat: Do the free spins that are part of the welcome bonus come with 0x wagering?
We fired up the live chat to test the support team. We wanted to confirm that free spins are wager-free, which we achieved by conversing with Daisy. She came online after about a one-minute wait and answered our questions with confidence. The response was similar to the terms and conditions: ‘Winnings from free spins will be transferred directly to your balance’. She asked if she could help us further. Once we said thank you, she wished us a good day. Overall, we found the live chat quick to respond, professional, and courteous.
Comparing BetPortal Casino with iGaming Competitors
To help you compare alternative online casinos, the table below compares two competitors operating in the same iGaming space as BetPortal. Each has a different licensing certificate, so you can broaden your search beyond welcome bonus size or wagering requirements and choose casinos operating under different regulations.
| Online Casino | BetPortal Casino | Instasino Casino | Vegas Now Casino |
|---|---|---|---|
| Welcome Bonus | €1,000 | €4,000 | €8,000 |
| Wagering Requirements | 35x (B) | 40x (B) | 40x |
| Free Spins | 250 | 400 | 500 |
| Game Providers | 100+ | 60+ | 125+ |
| Minimum Deposit | €20 | €10 - €45 | €5 |
| Key Payment Methods | Visa, Mastercard, Apple Pay, Google Pay, Open Banking, Crypto | Visa, 24+ Cryptos | Visa, Mastercard, Bank Transfer, Paysafecard, Neosurf, CashtoCode, flexepin |
| Monthly Withdrawal Limit | €25,000 | €20,000 | €30,000 |
| Licence | Anjouan | Costa Rica | Curaçao Gaming Authority (CGA) |
| Sports Betting Availability | ✔️ | ✔️ | ✔️ |
Rounding Up Our BetPortal Casino Experience
BetPortal is packed with entertainment. If you prefer a casino with a large game portfolio, 9,000 games are spread across online slots, live casino, crash, table games and mini games lobbies, plus there’s a sportsbook with thousands of betting markets available at the drop of a hat. The highlight for new players is the wager-free spins across the first two deposits and the chance to claim a 150% deposit match.
Weekly bonuses are also generous, with a low 35x bonus wagering requirement on most bonus balances, plus more free spins with a bonus rollover of just 1x. The sports betting bonus is another option to win wager-free cash. Plus, the site excels in responsible gambling thanks to a full suite of tools at your disposal. One improvement we'd make to the player experience is reducing the minimum withdrawal from €40 to €20-30.
Explore BetPortal Casino’s games, bonuses, and features, and review the terms before playing.
