Duelz Casino review
Duelz Casino is a UK iGaming site that came online in 2018 under the SuprPlay Limited operator. The casino's theme is set on a magical battlefield where you'll collect potions and spells by earning stars, XP, and SP points through real money bets and PvP battles.
You can get started with 140 free spins worth £14 in total via the Duelz Casino welcome bonus before getting started with the site's fun gamified bonus mechanics, where you'll have the option to add friends to battle with, making Duelz one of the few social casinos available in the country.
In our Duelz Casino review, we'll put the site's 2,200+ casino game collection to the test, claim bonuses, deposit and withdraw, and assess the site's customer service and mobile performance.
History Of Duelz Casino
Duelz Casino entered the iGaming industry in Great Britain in 2018. In that same year, its operator won Innovation of the Year at the EGR Marketing and Innovation Awards under its previous brand name SuprNation. Today, SuprPlay Limited is the official operator name and is a company founded in Malta. We checked the Malta Business Registry (MBR), and the operator was incorporated on 1 March 2016 under company number C74595. Voodoodreams, NYspins, and Las Vegas casinos are also SuprPlay casinos managed under the same UKGC licence.
Duelz Casino
Deposit £25 & Get 140 Free Spins
Code Not Required
Minimum Deposit: 10 GBP
Wagering: Bonus x10
From our assessment, the operator has won an industry-recognised award, there are no UKGC regulatory actions, and the company's business information is fully verifiable. As a result, the site passes the strict requirements needed to prove itself as a legit iGaming operation.
Gambling Licence and Player Security
The Duelz Casino operator, SuprPlay Limited, holds a UK Gambling Commission (UKGC) licence number: Remote 048695-R-327029-011. We checked the licensing status under the Gambling Commission account number 48695, and it has been active since 2017. Furthermore, the Duelz Casino domain name is also active under the SuprPlay Limited UKGC active account's Domain Names section.
The site is fully linked to GAMSTOP, the UK's National self-exclusion register. Plus, under your player account, you'll find responsible gambling tools to set deposit, loss, session, and wagering limits, as well as reality checks and two options to ban yourself from real money gaming via cooling off or self-exclusion settings.
In addition to its UKGC licence, SuprPlay Limited operates Duelz under licences from the Malta Gaming Authority (MGA) and the Swedish Gambling Authority (SGA). As for the casino's security, it follows guidelines laid out in the 10-step cybersecurity framework set by Britain's National Cyber Security Centre (NCSC). You also have the option to enable 2FA, and all connections to the site are protected by SSL/TLS encryption, as indicated by the HTTPS prefix in the casino's URL.
What we like
- 2,200+ Casino Games
- Free Play Head-to-Head Tournaments
- Fun Animated Website
- Drops & Wins + Cash Blast Promotions
- Add Other Members as Friends
What we don't like
- No Software Provider Filters
- 1x Deposit Turnover For Free Withdrawals
- Segregated Funds 'Not Protected'
Duelz Casino Overview
| Online | Since 2018 |
|---|---|
| Licence | |
| Games | 2,200+ |
| Software | |
|---|---|
| Owner | SuprPlay Limited |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | GBP, EUR |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 10 GBP |
| Min Withdrawal | 20 GBP |
| Withdrawal Limits | 10,000 / 20,000 GBP per transaction |
| Payout Timeframes | EWallets: 24 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 3-5 days; Pending Time: 72 hours |
Duelz Casino Bonuses And Promotions
From the moment you sign up, you'll have the option to claim the Duelz Casino free spins welcome bonus on your first deposit, which spans 7 days. Following this, the bonus schedule moves away from traditional deposit match and free spins bonuses we see available at most alternative UK online casinos, and instead banks on attracting those of you who enjoy gamified slot tournament gameplay and software provider promotions. There is also cashback available to slot, table game, and live casino players in case you have an unlucky week.
Duelz Welcome Bonus - 140 Free Spins on 7 Pragmatic Play Fruit Machines
On your first deposit, the cashier will give you the option to claim the Duelz casino's 140 free spins welcome bonus. Each spin is worth £0.10, so the total bonus is £14. On the first day of the bonus, we received 20 bonus spins on Big Bass Splash by Pragmatic Play. On the following days, up to day 7, a fresh batch of 20 spins appeared, which gave us 7 days' worth of bonus action.
| Day | Game |
|---|---|
| Day 1 | Big Bass Splash |
| Day 2 | Big Bass Bonanza |
| Day 3 | Big Bass Vegas Double Down Deluxe |
| Day 4 | Big Bass Boxing Bonus Round |
| Day 5 | Buffalo King Megaways |
| Day 6 | Sweet Bonanza Super Scatter |
| Day 7 | Great Rhino Megaways |
The free spins are easy to claim, and tracking the bonus wagering for each slot is straightforward via the 'bonus' section under your member's account. At the end of each set of 20 free spins, the slot credits the final amount won to your bonus balance, where, as long as you follow the bonus terms, you can attempt to convert the bonus into real money.
Main Bonus Rules
To get started, you'll need to deposit a minimum of £25 to claim the welcome bonus. From here, each time you receive a new batch of free spins, you'll need to activate the spins, which then gives you 3 days to use them before they expire. After you use your 20 free spins and earn a bonus balance, there is a 10x wagering requirement, and you have 7 days to play through the rollover from the day you earned the bonus.
For each batch, the maximum you can win and convert to real money is £100, so across all 7 sets of spins, the maximum is £700. You can only bet a maximum of £2 when using your bonus balance. Moreover, the bonus rules list several online slots that are excluded from bonus bets, including progressive jackpots and high-RTP games. There is no mention of live dealer or table games on the list of excluded games.
Regular Bonuses
Duelz Casino's regular promotions are all about winning cash prizes with no wagering requirements. If you have a bad week, there is a wager-free cashback option covering all casino games, as well as player-vs-player gamification via online slot tournaments. Additionally, you can win real money by participating in software provider network promotions that feature live dealer and online fruit machine games.
- Weekly Cashback: You receive a 5% cashback on any losses between Friday and Thursday. The cashback calculations end on Thursday, and the cashback is paid out on Friday with 0x wagering requirements. Also, cashback is applied to all Duelz casino games, so there are no restrictions on whether you play live dealer or slot machine titles.
- Duelz Cash Tournaments: Every week, Duelz Casino gives away £10,000 in cash via its free-to-enter tournaments. You'll rarely need to wait long to enter, as they start every 15 minutes. Each tournament involves head-to-head battles to play online slots against other casino members. Some pay in cash, some in bonus money with 10x wagering, and you can also win free spins.
- Network Promotions: Network promotions, such as the Playson Cash Blast, give you a chance to win cash prizes. Play for the minimum bet required and on a qualifying game for prize drops, races, and leaderboard positions that pay real money with 0x wagering requirements.
Overall, Duelz is banking on attracting slot players who enjoy playing tournaments for prizes, and live dealer and table game players seeking cashback to offset losses. Essentially, what you have here is a casino not for players seeking free spins or deposit match bonuses. The site aims to attract those of you who enjoy loss coverage, gamification, and a community gaming experience without worrying about bonus rollovers.
Loyalty Points - Gamified Bonuses
Duelz uses a gamified system where you earn stars and trophies by competing in slot-based duels against other players. These rewards unlock chests containing cash, free spins, or spells, which act as power-ups during duels. As you collect more trophies, you progress through leagues, facing stronger opponents, and you'll earn better rewards than when you started.
Payment Methods and Payout Speeds
Payments accepted by Duelz Casino include bank cards, e-wallets, mobile, and digital vouchers. Please note that, as per the UK Gambling Act 2005, you cannot fund your account using credit cards. As for payouts, the casino processes payments instantly. On your financial statement, deposits and withdrawals will appear under either SuprPlay Limited or SuprPay Limited.
Deposits
To deposit funds via Visa, MasterCard, Bank Transfer, Ecopayz, PayPal, Neteller, or Skrill, the minimum payment is £20.00. Deposits via Trustly, PayByMobile, or Paysafecard have a minimum of £10.00. All payment options have a maximum deposit of £5,000, except for PayByMobile and Paysafecard, which have maximum deposits of £40.00 and £250, respectively.
We also checked the banking options on the deposit page and can confirm that you can use most major British banks and online establishments, such as Wise and Revolut.
Withdrawals
To withdraw funds, the minimum amount is £20.00. As for options available to withdraw, Duelz Casino supports Visa, MasterCard, Trustly, Bank Transfer, Skrill, Neteller, and PayPal. If you topped up your casino bankroll using a payment option not listed for withdrawals or using a Natwest card, you will need to cash out via a verified bank account.
There is no set daily, weekly, or monthly limit, but there are 'per-transaction' limits. Regarding cashing out large sums of money, the maximum per transaction is £20,000 for Trustly and Bank Transfer, and £10,000 for all other withdrawal options.
Important Withdrawal T&Cs
- Pending Time: Up to 72 hours.
- Withdrawal Fees: Suprplay reserves the right to charge a 5% fee or £5.00, whichever is higher, if you make a cashout request before betting your deposited amount at least once.
- Age Verification: Upon signing up, you will be required to provide a valid government-issued photo ID to verify your age.
- KYC Checks: Verification is mandatory for withdrawals over £2,000. You must provide documents that include ID, proof of address, a selfie, payslips, and/or bank statements.
- Verification Time Frame: Not mentioned, although my age verification took just 20 minutes. I have yet to have been asked for a KYC check.
Duelz Casino Games and Software Providers
There are a handful of British-born software providers hosted by Duelz Casino, such as Push Gaming, Blueprint, Northern Lights, Inspired Gaming, Iron Dog Studios, and Barcrest, but surprisingly, no Playtech. We can also place Games Global as British, as the brand is based in the Isle of Man. Other top software providers are Pragmatic Play, Nolimit City, and Play'n GO.
Unfortunately, you cannot filter fruit machines by software provider; however, you can filter games by category in the Slots, Live Casino, and Table Games & Arcade lobbies.
Video Slot Games
You sort games by All Slots, New Games, Jackpot Games, Fishing, Hold & Win, Megaways, Volatile, Take Me fishin', Drops & Wins, and Non-Stop Drop via the main 'Slots' lobby by scrolling down.
You'll find newly released fruits under the 'new' section, plus modern and golden oldies that are still popular, spread across the other categories. Immortal Romance is a great example, with its original slot release available, accompanied by Immortal Romance II and Immortal Romance Mega Moolah.
Furthermore, the Play'n GO Book of Dead and Pragmatic Play's John Hunter adventure collections feature. If you are looking for penny slots, you can play the Rich Wilde and Tome of Dead or Rich Wilde and the Aztec Idols for penny stakes by adjusting the paylines to one and your bet to £0.01 per spin. Also, look out for Penny Slot and Penny Roller fruities by Games Global and partners.
- Blueprint Gaming UK Fruit Machines: The Goonies Megaways, King Kong 3 Even Bigger Bonus, Eye of Horus Golden Tablet Gold Spin, Fishin' Frenzy Even Bigger Fish
- Popular UK Land-Based & Online Titles: Rainbow Riches, Reel King, Cops n Robbers, Jingle Winner
For more modern games, you can use the search bar to find Cash Collect games or scroll to the Take Me fishin' or Fishing categories. Also, Hold & Win fixed jackpot games are rising in popularity with plenty of new releases, and this mechanic has its very own category.
- FYI: All online slots have a maximum bet of £2.00 for players under 24 and £5.00 for players 25 or over as per the rules of the UK Gambling Act 2005.
Jackpot Games
There are 40+ progressive slots in the Duelz Casino Jackpot Games category. If you spin in the highest jackpot on Wowpot!, Mega Moolah, or King Millions, you'll become an overnight millionaire. For combined fixed and progressive jackpot action, try Thunderstruck Wild Lightning Mega Moolah Ultra Link & Win.
- King Millions: 9 Masks of Fire, Links of Ra II, Links of Glory, Kings of Crystals II
- Mega Moolah: Agent Jane Blonde, King Alexandria, Break Da Bank Again, Treasures of Kilauea
There are also classic stand-alone progressives giving you the chance to hit big wins. Additionally, you can spin for big wins on Yggdrasil's Ozwin's Jackpots. We were also happy to see NetEnt's Arabian Nights, Mercy of Gods, Mega Fortune, Divine Fortune, Vegas Night Life, and Mega Joker slots in this section.
Stand-alone progressive slots pay anywhere from £5,000 up to £200,000 if you trigger the top jackpot win. Plus, if you win any progressive jackpot, withdrawal limits do not apply.
Live Casino Games
There are filters to sort the Duelz live casino section by software providers. When you select the live casino lobby, scroll down, and you will find Pragmatic Play Live, On Air, Evolution, and Stakelogic Live. Across these three brands, there are 100+ live dealer game titles.
- Fun Roulette Titles: Mega Roulette 3000, Gates of Olympus Roulette, XXXtreme Lightning Roulette, Super Stake Roulette
- Blackjack Tables: One blackjack, Lightning Blackjack, Blackjack London, Prive Lounge Blackjack
On top of the providers' filters, you can sort live games by type by scrolling through the lobby. Most Popular: Roulette, Blackjack, Game Shows, Baccarat, Card & Dice, and Speed Tables. You can choose games with multipliers or traditional gameplay. The minimum bet for roulette starts at £0.20 per coup, while most other games have a minimum bet of £1.00.
Although there isn't an obvious VIP section, you will find VIP Blackjack (Pragmatic Play) and VIP Classic Auto-Roulette by Stakelogic. There is also a Pragmatic Play Live Privé Lounge. Bets on these tables range from £1,000 to £10,000 per betting round.
Live Game Shows
There are 50+ game shows, with more to come as the three live dealer brands supplying Duelz Casino continue to release at least two new titles per year. Crazy Time has always been one of the most popular Wheel of Fortune game shows, while you also have Travel Fever and Treasure Island.
- Popular Game Shows
- Live Bingo: Monopoly Big Baller, Crazy Balls, Mega Ball, Cash or Crash, Vegas Ball Bonanza
If you fancy some live slot gameplay, then try Extra Chilli spins, Crazy Coin Flip, and 9 Pots of Gold Streamicon. For out-of-the-ordinary game shows, there are Gonzo's Treasure Map, Balloon Race, Marble Race, and Crazy Pachinko.
All these games come with low minimum bets, typically starting at £0.20 and ranging from £2,000 to £5,000 per betting round.
Mobile Casino Review
There is no app download, but you can access the mobile version of the site via any web browser. We tested several devices, including Windows Mobile, Android, and iOS, across various smartphones and tablets.
The transparent homepage, featuring the casino's countryside background and animated effects, also seamlessly transitions to mobile gameplay. Moreover, we tested several pages and payments, as well as a number of slots and live dealer games. Overall, no complaints whatsoever. The site is fully responsive, and games resize in milliseconds to fit the screen size of the mobile device used for our tests.
Customer Support
The Duelz Casino customer support services are made up of a live chat support system and email. There are also resources in the footer, including a cookie policy, privacy notice, payment info page, general terms & conditions, how our bonuses work, and bonus terms.
- Live Chat Feature: Like most British online casinos, the live chat feature is available only after you have signed up. The response is swift, and the support isn't your run-of-the-mill copy-and-paste T&Cs agents; they actually take the time to provide personalised, human responses.
- Email: The support email address is [email protected]. Using these options isn't the fastest we've seen. We sent a message around midday and received a response the following evening.
As per the rules of the UKGC licensing framework, the casino must answer and strive to resolve any complaint you make. Also, all terms and conditions, as well as bonus rules, displayed on the site are legally binding.
Alternative Online Casinos
We picked two alternative British online casinos to compare with our hands-on review of Duelz Casino.
| Online Casino | Duelz Casino | Casiku Casino | Mr Slot Casino |
|---|---|---|---|
| Welcome Bonus | - | - | £25 |
| Wagering Requirements | 10x (b) | 0x | 10x (b) |
| Free Spins | 140 | 50 | 40 |
| Game Providers | 60+ | 110+ | 100+ |
| Minimum Deposit | £10 | £10 | £10 |
| Monthly Withdrawal Limit | Unlimited | Unlimited | Unlimited |
| Sports Betting Availability | ❌ | ❌ | ✔️ |
Our Opinion of Duelz Casino
Firstly, we appreciate the presence of PvP games at Duelz. It's rare to see this level of gamification at a British online casino, and the ability to add other members to a friend's list is a unique feature. Then there's the casino's themed soundtrack, excellent backdrop with animations, and an easy-to-browse website.
It's a shame that there are only software provider filters for live dealer games, not for the fruit machine section. With that being said, we are pleased with the game selection, as it is just enough to keep you entertained, featuring slots and table games provided by well-known and popular software providers.
Although Section 5.10 of the terms and conditions states that SuprPlay holds customer funds in a separate bank account, there is no protection, and therefore, no guarantee that the company will pay back your casino balance if it becomes insolvent. We would like to make this change to at least Medium protection. Another point we noted is that it is rare to see a UKGC-licensed casino require a 1x deposit turnover for free withdrawals.
To conclude our analysis of our time playing at Duelz casino, we will end on a positive note: we thoroughly enjoyed participating in the software provider promotion. These prize drops and leaderboards give players a chance to win cash prizes with 0x wagering requirements, and we fully approve of the 10% cashback offer.
