Jackpot City Casino review
Jackpot City Casino is one of the earliest online casinos, with roots dating back to 1998. With over two and a half decades in the gambling business, Jackpot City has developed a reputation for exciting games, reliable services, and generous rewards. In addition to a fabulous range of casino games, including video slots, progressive jackpot slots, table games, and live casino games, new players can claim a four-part welcome bonus worth up to €/C$/NZ$1,600 and get 10 daily chances to win up to €/C$/NZ$1 million!
In our Jackpot City review, we dive into every aspect of an online casino that has been serving players for 25 years. We tested the games, inspected the game library, looked at the payment methods supported, checked out the licensing, and ran the customer support team through its paces. We did all this to give you an honest and unbiased review of an online casino that has remained prominent for so long despite much competition.
Jackpot City Casino
100% up to $/€400
Code Not Required
Minimum Deposit: $10
Wagering: Bonus x 70
Jackpot City Casino History
Before diving into our Jackpot City Casino review, we looked into the background of an online casino that's been around since 1998. The Jackpot City casino brand isn't owned by just one company. Baytree (Alderney) Limited (No.2012) runs it in areas covered by the Alderney license, like New Zealand and Ireland. Baytree Interactive Ltd (69691) handles parts like Canada and is licensed by the Kahnawake Gaming Commission. The main company office is in Malta.
Jackpot City Licenses, Security, & Fair Play
Jackpot City Casino has two gaming licenses, one from the Alderney Gambling Control Commission and one from the Kahnawake Gaming Commission. Like most leading online casinos, they have certain safeguards to ensure your details and financial transactions remain safe and secure, such as advanced SSL encryption technology.
To ensure fair gameplay for all players, Jackpot City uses card-shuffling and randomization techniques, such as a random number generator (RNG), producing random gaming results.
Responsible Gaming at Jackpot City
Through our investigation, we also verified Jackpot City's commitment to responsible gaming. The casino encourages players to view gambling as entertainment, not as a way to generate income. They have implemented age restrictions, limiting gameplay to individuals aged 18 and above, or those meeting the legal age criteria in their respective jurisdictions. For players seeking more control over their gaming habits:
- There's an option to take a 24-hour break.
- They can opt for a self-exclusion lasting at least six months.
- Deposit limits can be adjusted on a daily, weekly, or monthly basis.
Lastly, their 24/7 support team stands ready to assist with any inquiries or modifications, further emphasizing their dedication to a safe and responsible gaming environment.
What we like
- Large selection of slots and table games
- Generous welcome bonus for new customers
- Attractive promotions for regular customers
- Support provided 24/7
- Live casino available
- Secure website with SSL encryption
- Compatible with mobile devices
What we don't like
- Not available to US or UK players
- Account validation required for withdrawal
Jackpot City Casino Overview
| Online | Since 1998 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Baytree Interactive Ltd, Baytree Limited |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | NZD, CAD, CHF, EUR, GBP, NOK, RUB, USD, JPY |
| Language | |
| Support | Live Chat, Email, Phone |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | $10 |
| Min Withdrawal | $10 |
| Withdrawal Limits | €/C$/NZ$10,000 daily |
| Payout Timeframes | EWallets: 24-48 hours; Credit / Debit Cards: 2-6 days; Bank Transfers: 3-7 days; Pending Time: 24-48 hours |
Jackpot City Casino Design and Usability Features
We loved the convenient navigation system, clean website design, and sleek theme of Jackpot City Casino. Everything about the casino is designed with the player's online casino experience in mind. The games are packed away in relevant categories, and you can use the search filtering system to locate your favorite games more efficiently.
Bonuses and Promotions at Jackpot City Casino
We were impressed to find a fantastic welcome bonus and other exciting promotions at Jackpot City Casino. Still, we didn't expect anything else from a platform that has been in operation for so long. When you join Jackpot City Casino, you can claim a signup bonus worth €/C$/NZ$1,600. Regular players can also enjoy bonuses and promotions from time to time and take part in regular tournaments.
Jackpot City Welcome Bonus
Jackpot City offers one of the most generous welcome packages on the web. You will receive a 100% match on your first four deposits when you claim their signup bonus.
To claim this welcome bonus, register and create an account. Then click on “Deposit Now” to make your first deposit. The Jackpot City online casino credited your account with the bonus instantly. You can receive up to €/C$/NZ$1,600 free.
- First Deposit Bonus – 100% match up to €/C$/NZ$400
- Second Deposit Bonus – 100% match up to €/C$/NZ$400
- Third Deposit Bonus – 100% match up to €/C$/NZ$400
- Fourth Deposit Bonus – 100% match up to €/C$/NZ$400
New players must claim this welcome bonus within 7 days of opening an account. Once you have received your welcome bonus, you must meet the wagering requirement before withdrawing your funds. You must wager the Jackpot City bonus amount 50x before it can be transferred from your Bonus Balance to your Cash Balance.
Remember not to bet more than €/C$/NZ$8 per spin when wagering each match bonus, as this could forfeit your bonus. That is the maximum betting limit imposed by the casino.
Different games have different contributions to the wagering requirements. These wagering requirement percentages include the following:
- All slots, scratch cards, and keno – 100% (Exception is re-spins on slots which count 10%)
- All video and power pokers (Exception: Jacks or Better or All Aces), all blackjacks (Exception: Classic blackjack) – 8%
- All Aces, Jacks or Better, and Classic Blackjack – 2%
- All craps, baccarat, Sic Bo, and Red Dog – 0%
- All multiplayer tournaments (MPV) – 0%
Your Jackpot City bonus funds will be automatically forfeited if you request a withdrawal before meeting these wagering requirements. Before your withdrawal is processed, Jackpot City may review your gameplay for irregular playing patterns. If you are found to be abusing the system, you may be withheld from your bonus and possibly all casino services.
Our opinion on the Jackpot City welcome bonus: The welcome bonus at Jackpot City Casino is well worth claiming. While the 50x wagering requirements sound high, remember you only need to wager the bonus funds. Other online casinos might require 30x wagering, which sounds great, but that is 60x as you must wager the deposit & bonus. A 100% match bonus for your first four deposits compares well to what you find at competitor casinos.
Other Bonuses and Promotions at Jackpot City Casino
New players are not the only ones who can enjoy great bonuses and promotions at Jackpot City. Regular players can also claim great promotions, such as reload and deposit bonuses. We particularly liked that Jackpot City Casino tailors these bonuses and promotions to each player. One player might receive a match bonus containing just bonus funds, while another could receive a bunch of free spins on their favorite game. The casino offers weekly bonuses and provides many exciting tournaments you can participate in.
Jackpot City VIP Program
When checking out the loyalty program at Jackpot City Casino, we were thrilled to find another treat. When you create an account at the casino, you're given 2,500 loyalty points immediately! You also receive loyalty points as you play at Jackpot City Casino. You earn a percentage of every bet placed back as loyalty points. Collecting these points, you will climb through the six loyalty tiers, Bronze, Silver, Gold, Platinum, Diamond and Privé and unlock many loyalty rewards as you go along.
Once you have enough, you can trade in your loyalty points for loyalty rewards such as bonus cash you can use on the games of your choosing.
Jackpot City Casino Loyalty Program
When checking out the loyalty program at Jackpot City Casino, we were thrilled to find another treat. When you create an account at the casino, you're given 2,500 loyalty points immediately! You also receive loyalty points as you play at Jackpot City Casino. You earn a percentage of every bet placed back as loyalty points. Collecting these points, you will climb through the six loyalty tiers (Bronze, Silver, Gold, Platinum, Diamond and Privé) and unlock many loyalty rewards as you go along.
Once you have enough, you can trade in your loyalty points for loyalty rewards such as bonus cash you can use on the games of your choosing.
How to Register at Jackpot City Casino
We found creating a casino account at Jackpot City very straightforward. While not the quickest sign-up process, accessing our account at Jackpot City Casino took less than a minute.
- Click 'Sign Up'.
- Provide your email address, create a username, and create a secure casino account password.
- Fill out the required information, such as full name, address, phone number, and date of birth.
- Click 'Register'
Payment Methods at Jackpot City Casino
At Jackpot City Casino, players can enjoy fast, secure, and hassle-free deposits and withdrawals. The online casino supports a wide range of payment methods. This will change depending on your country, as certain methods only work in certain countries. For instance, Canadian players can use Interac, a method nobody else can access.
How to Make a Deposit
Depositing at Jackpot City takes just a few moments, and the money is sent to your online account almost instantly. You can find all the top payment methods available, such as credit and debit cards, AstroPay, bank transfer, Apple Pay, and web wallets such as Neteller and Skrill. Canadian players also have the option to use Interac.
When we made our first deposit, the funds hit our casino account instantly, and we were pleased to discover there were no hidden charges or fees on the side of Jackpot City. As this is one of the safest online casinos you will find, you don't have to worry about your transactions either. The site uses 128-bit SSL technology that protects them, plus the payment methods all use secure payment portals.
The minimum deposit at the Jackpot City online casino is €/C$/NZ$10, although some payment methods may require larger transactions.
Deposit Steps Explained
- Register or Log In: First, log into your existing JackpotCity account or create a new one.
- Select a Payment Option: Navigate to the Banking page, where you'll automatically see the available deposit options and methods that the casino accepts.
- Make the Deposit: Choose your preferred payment method and proceed to deposit. Note: The time it takes for the deposit to process can vary based on your chosen method.
- Start Playing: Once the funds are in your bankroll, you're ready to start playing your favorite real-money casino games.
How to Withdraw/Cash Out
When we went to cash out our funds, we found many of the same payment methods supported as those for deposits. You can withdraw using a variety of web wallets, credit and debit cards, and bank transfers. Again, the minimum withdrawal is €/C$/NZ$10, although some methods may require a larger transaction.
Cashing out your winnings is just as easy as making a deposit. You can easily send your withdrawal to the same payment method you used to deposit funds, except for a few methods like Maestro debit card, AstroPay, and bank transfer. However, you may be required to validate your identity before receiving your funds.
Jackpot City will process all withdrawal requests within 2 banking days, the earliest you will receive your funds. If you use bank cards or bank transfers, you must wait a few more days before your money clears in your account.
What impressed us is that you can withdraw up to €/C$/NZ$10,000 daily. Some online casinos do not let you withdraw that much within a month, let alone a day. It is great to see such a high daily withdrawal limit.
Withdrawal Process Step-by-Step
- Register or Log In: First, log into your existing JackpotCity Casino account. Make sure you've accumulated some winnings that you're looking to cash out.
- Check Wagering Requirements: If you've used a bonus, head to the Bank tab and ensure you've met all wagering requirements before initiating a withdrawal.
- Select Your Preferred Withdrawal Method: Choose a withdrawal method from the options available at JackpotCity Casino. Be sure to read the terms and conditions, especially for any fees that may apply.
- Verify Your Identity: For security purposes, you may be required to submit verification documents.
- Wait for Processing: Once you've requested a withdrawal, wait for the estimated delivery time to pass. Note that withdrawal times can vary and may take up to 72 hours to complete.
Jackpot City Online Casino Games
Jackpot City casino has over 600+ casino games, including more than 450 popular online slots to choose from. The casino even offers regional and country-specific games, with top titles players from Canada, New Zealand, and other countries will be familiar with. Slots accounted for most of Jackpot City Casino's real money casino games. Still, we also discovered virtual table games, video poker, video bingo, keno, progressive jackpots, and live dealer games.
Your latest and most played games are automatically saved in the casino lobby so you can play instantly. With such a wide range of games, it’s easy for both new and seasoned players to find a game to suit their level and preference.
Software Providers at Jackpot City Casino
Jackpot is a Microgaming-powered platform, which is something we are pleased about because it means you get over 400 games from the provider. On top of that, you have 200+ games from Microgaming's partnering independent studios, such as Triple Edge Studios, Neon Valley Studios, Just For The Win, and Gold Coint Studios. As for the live casino games, these come courtesy of Evolution Gaming and OnAir Entertainment.
Slot Casino Games
Jackpot City Casino has more than 450 online slots available to play. We were thrilled to find some of our favorite slots from Microgaming as we reviewed the portfolio for this casino review. This includes timeless classics such as Break Da Bank, Thunderstruck II, and Immortal Romance. Of course, there were more modern real money games, including online slots featuring mechanics such as Megaways, Ways-to-Win, Cluster Pays, and paylines.
We're big fans of progressive jackpot slots, too, so we were delighted to see both the Mega Moolah and WowPot progressive jackpot games featured at the casino.
Among those were:
- Mega Moolah
- Sisters of Oz WowPot
- Book of Mega Moolah
- Wheels of Wishes
- Mega Moolah Fortunium Gold
Virtual Table Casino Games
In addition to slots, there are plenty of classic table games to play. You will discover multiple versions of online blackjack and roulette table games and other options like poker and baccarat. Jackpot City has other great games, like bingo, keno, craps, and scratch cards. To find these other casino games, go to Jackpot City mobile casino's relevant game category in the lobby.
For the best gaming experience, we recommend you check out the following table games:
- Atlantic City Blackjack Gold
- Real Roulette with Holly
- Vinnie Jones Roulette
- European Blackjack
- European Roulette Gold Series
Live Casino Games
For us, the best gaming experience comes when playing live dealer games. At Jackpot City Casino online, you will find excellent titles from Evolution Gaming, the world's leading supplier of live dealer games, Pragmatic Play Live, and OnAir Entertainment, an up-and-coming live supplier who is already attracting the plaudits.
At Jackpot City Casino, you will find a selection of live dealer casino games that make you feel like you're sitting in a real Vegas casino. These live games deliver the look, sounds, and overall experience of authentic casino gaming.
Online casino players will find a fantastic collection of live roulette, blackjack, and baccarat games. These feature cutting-edge webcam and streaming technology, fully-trained live dealers, and support for multiple currencies. Evolution Gaming and Pragmatic Play Live also cover you if you prefer to play live gameshows. You get to experience the best in the industry, such as:
Jackpot City Mobile Casino
Jackpot City offers players award-winning casino software to download directly to their computers. Instant Play games can be accessed from any mobile device for players who prefer to play on a mobile device. Enjoy many popular games on the mobile casino, such as Thunderstruck, Tomb Raider, Major Millions, and Mega Moolah.
Aside from playing directly through your browser, you can also download the Jackpot City app. Gambling apps give you one-click access to a casino site and often offer better stability. We had no issues playing through a web browser, so either option is good at Jackpot City Casino online.
Customer Support at Jackpot City Casino
The best online casinos value their customers, so we always check out the quality, availability, and responsiveness of customer support whenever we do an online casino review. Upon reviewing the 'Contact Us' page at JackpotCity, we discovered the casino offers 24/7 customer support via live chat. We also learned that, on average, casino customer support replies to emails within 48 hours.
The latter is not so great. You would expect replies quicker than that. However, upon testing the live chat, we were happy to see most of our messages responded to within a few minutes. The customer support team also came across well and seemed to know what they were talking about. Overall, the support is decent at JackpotCity Casino, but we'd like to see improvements from the email side.
Our Opinion of Jackpot City Casino
Jackpot City Casino gave us the sort of online gaming experience we were expecting. We had a good time overall. We enjoyed the welcome bonuses and playing a few slot tournaments while the live casino games entertained us for hours. However, we do wish there were more slot games from different slot developers. Microgaming/Games Global is a fantastic developer, but we're also fans of other top developers, so we missed our favorite games we would play on other platforms.
We have no complaints about the user experience at the casino, as you can download the app or play mobile games directly through the web. The video slots and other games were all optimized for mobile gaming and worked great on our devices. We must also give kudos to how long Jackpot City has been a top online casino. 25 years is a long time, so that deserves credit. However, the casino needs to freshen up a bit to keep up with the times, as there are more modern casinos we'd likely choose over playing here.
Jackpot City Compared to Other Online Casinos
This is part of the Jackpot City mobile casino review, where we try to balance everything by comparing the casino against one of its direct competitors.
Jackpot City Compared to Vulkan Vegas Casino (Welcome Bonuses): We're sure you're similar to us in that a welcome bonus plays a big part in our decision to sign up for an online casino. Therefore, we wanted to compare the €/C$/NZ$1,600 Jackpot City welcome package with what is offered at Vulkan Vegas Casino. It is a close-run thing as that package is worth €/C$/NZ$1,500. However, you do get 150 free spins on top. It also has slightly lower wagering requirements of 40x the bonus. We have to say Vulkan Vegas Casino edges this comparison for those reasons.
Jackpot City Canada Compared to QuickWin Casino (Games): Next, we wanted to see how Jackpot City Casino compares to competitors regarding its game selection. We're not a massive fan of the variety of games and software developers here, so we're not confident of a good result. QuickWin features 1,400+ games from a plethora of established online gaming software developers. Jackpot City Casino Canada, on the other hand, has just 650+ games, which Microgaming mainly provides. If you love that provider excellent, and if you enjoy a wider variety of titles, QuickWin is probably the best option.
Play at Jackpot City Online Casino Today!
Whether you're accessing JackpotCity Casino from Canada, New Zealand, or any other region, we're confident you'll enjoy a top online gaming experience. You just need to create an account, make a minimum deposit, and start playing your favorite games. However, if you still need convincing and want to carry on your search for your next online casino, that is cool, too. Just go through our many other online casino reviews; we're confident you will find what you seek.
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