Luna Casino review
Luna Casino is a UK iGaming platform that has operated under the UK Gambling Commission licensing framework since 2016. The operator of Skill on Net Ltd also holds an MGA licensing certificate. Players can download iOS or Android apps for Luna or play games in a web browser. One of this platform's talking points is that it is home to British software providers such as Reflex, Inspired, Push Gaming, Blueprint, and Playtech! In our UK Luna Casino review, we reveal our experience playing on the site. We deposited real money, claimed bonuses, played slots and live dealer games, and tested the full withdrawal process.
History Of Luna Casino
Luna Casino came online in 2016 and has firmly cemented its place in the UK and MGA online casino entertainment markets. Skill on Net Ltd's registration date in Malta dates back to 2010, making the operator a long-term player in the iGaming industry.
Luna Casino
100% up to €100 + 50 Free Spins
Bonus Code: LUNA
Minimum Deposit: 10.00 GBP
Wagering: 30x (Deposit + Bonus)
Gambling Licence and Player Security
Skill on Net Ltd, the site’s operator, holds the casino licensing certificate. This was issued by the UK Gambling Commission (UKGC) under account number 39326. The operator holds Bingo, Casino, and Gambling Software 'remote' licences, all of which are active. Also, Luna Casino's URL is listed as 'Active' under the 'Domain names' section of the Skill on Net UKGC account.
The website uses HTTPS for TLS encryption and follows the British government's 10-step cybersecurity framework. In the footer, Luna also features an iTech Labs RNG certificate, which is a UKGC-approved algorithm testing company. Also, for added player protection, Skill on Net keeps all player funds in segregated bank accounts covered by ‘Medium protection’ standards as outlined by the Gambling Commission.
In addition to operating under the UKGC licensing framework, Skill on Net Ltd operates under the Malta Gaming Authority (MGA) licensing system. The authorisation number is MGA/CRP/171/2009.
What we like
- UKGC & MGA licensing frameworks
- Hosts numerous British casino game developers
- An entertaining selection of progressive jackpot games
- Fast Withdrawals
- iOS or Android app download
- ‘Medium protection’ of Segregated Funds
What we don't like
- There is no filter for software providers
- T&Cs are difficult to read
Luna Casino Overview
| Online | Since 2016 |
|---|---|
| Licence | |
| Games | 7,000+ |
| Software | |
|---|---|
| Owner | Skill on Net Ltd. |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | GBP, EUR, CHF, USD, AUD CAD, DKK, SEK, NOK, ZAR, RUB |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 10.00 GBP |
| Min Withdrawal | 10.00 GBP |
| Withdrawal Limits | No withdrawal limits |
| Payout Timeframes | EWallets: 0-24 hours; Bank transfers: 3-7 days; Card payments: 3-5 days; Processing time: up to 24 hours |
Overview of Bonuses And Promotions at Luna Casino
The Luna Casino bonus schedule caters mostly to online slot players, but there are also opportunities to claim regular bonuses that include live dealer, table, and other games. The first deposit welcome bonus, which is automatically added when you make a deposit, is intended solely for online slot players. After claiming the first deposit offer, we had the freedom to choose from the daily pick bonuses, which included a consistent flow of online slot deals, and it is here where we picked up the occasional bonus available for non-slot gameplay.
Luna Casino Welcome Bonus
When you visit the cashier for the first time, your first deposit of £10 or more will automatically earn you a bonus balance alongside your real money deposit. On top of this, you'll receive 50 free spins, which are worth £5 as each spin is valued at 10p.
- First Deposit: 100% deposit match up to £50 + 50 free spins on Rich Wilde and the Book of Dead (Bonus Code LUNA)
While playing through our bonus balance, we found that table games, live dealer, and video poker games wouldn't accept bonus bets. Therefore, the Luna Casino welcome bonus is clearly geared towards slot players only. Aside from that, claiming the offer was easy, as it was automatically credited, and keeping track of wager progress was easy enough via a bonus progress bar.
Bonus Rules
There is a 10x wagering requirement (bonus only) to convert your bonus balance into real money. However, you'll only begin to play through the wagering requirement if your real money balance becomes zero within 30 days of receiving the bonus. After 30 days, the casino removes your bonus balance if you have not met the rollover amount. There is a maximum bet limit, which is 10% of your free spin winnings + deposit match bonus amount or £5, with the lowest amount applying.
Regular Bonuses
Regular bonuses are arguably more interesting at Luna Casino than most of its UK competitors. There are no fixed reloads or free spins offers in the promotions section. Instead, the casino switches up its bonus offers regularly via daily picks. Also, to add to the diversity, new promotions from software providers also regularly appear.
- Daily Picks: The Daily Picks promotion offers players a new, tailored bonus each day. These daily offers can include deposit bonuses, free spins, or other rewards.
- Tournaments: In the tournaments section, cash prizes are up for grabs every day through races and leaderboard promotions, which are available courtesy of the Luna Casino promo team.
- Software Provider Promotions: Similar to Luna Casino tournaments, these leaderboard and prize drop promotions are part of software provider promotions; for example, Pragmatic Play Drops & Wins offers daily leaderboard prizes and prize drops that pay out cash prizes with 0x wagering.
Each bonus offer from the daily picks or any special offers you receive will state whether the bets use standard bonus or mixed bonus bet game weights. From time to time, a bonus would appear with mixed wagering rules (explained below), which means you can use your bonus money balance to bet on non-slot games.
Standard Bonus Bets Games Weights
For most regular bonus deals, only online slots count towards bonus wagering.
- 100% - Slots and Scratch Games
- 0% - All other games
Mixed Bonus Bet Game Weights
On the promotions page for the MGA version of the site, the T&Cs under the welcome bonus state the following game-weight rules. The exact wording is Slots count 100% and any other game 10%.
- 100% - Slots and Scratch Games
- 50% - Non-Slots and Scratch Games (Baccarat, Roulette, Blackjack, and other games)
Loyalty Program and VIP Club
Each time you place a real money bet, you'll earn VIP points. There are 6 levels to climb, and new customers will begin at the Bronze level. Rewards include a dedicated personal VIP account manager, exclusive bonuses and promotions, and invitations to special events.
VIP Program Levels
- Bronze
- Silver
- Gold
- Platinum
- Diamond (invitation only)
- Red (invitation only)
VIP Points Conversions
You'll earn 1 point once you accumulate real money bets. Just note that there are different rates for placing bets on slots versus table games or live dealer games.
- Slots and Scratch Games: 1 point for every £20
- Hi & Lo, Let Them Ride: 1 point for every £40
- Caribbean Poker, Casino Holdem: 1 point for every £60
- Roulette, Video Poker, Big Wheel, Blackjack, Baccarat, Punto Banco: 1 point for every £80
- Craps, Pai Gow Poker: 1 point for every £160
Payment Methods and Payout Speeds
In the Luna Casino cashier area, you can choose from various payment methods, each clearly laid out. Deposit and withdrawal options include bank cards (Visa and Mastercard), PayPal, Apple Pay, instant bank transfers, and more.
Deposits
- Debit and credit cards (Visa, Mastercard - Debit Card Only)
- E-wallets (PayPal, MuchBetter, Neteller, Skrill, Payz)
- Banking: (Trustly, Wire Transfer, Instant Bank Payment via UK Banks, Bank Transfer)
- Vouchers: (Paysafecard)
- Mobile Payments: (Apple Pay, Pay by Phone, Pay by Mobile)
The minimum deposit is £10.00 for all payment options.
Withdrawals
The minimum withdrawal is £10.00, and there is no maximum limit to the amount you can cash out. The approval process for your cash-out request takes 1 to 24 hours. As there is no deposit turnover needed, there are no withdrawal fees for all payment methods, except for bank or wire transfers, which incur a £10.00 fee if your withdrawal is lower than £500. Also, once you make a deposit, you can only cash out to the same payment method if it is available for withdrawal.
Before you make your first withdrawal, you'll need to have passed the casino's KYC check. Required documents include a passport or driver's licence, a utility bill with your current address, and proof of ownership for the deposit method you used to fund your Luna Casino account. Once you have submitted all the necessary documents, it takes 1 to 3 days to verify your identity.
Luna Casino Games and Software Providers
There are 7,000 games available across 75+ software providers. UK players will be impressed with the number of homegrown software providers hosted in the slots section.
These providers include Blueprint, Playtech, Push Gaming, Inspired, and Realistic Gaming. Some of the other stand-out software providers available include Pragmatic Play, NetEnt, Thunderkick, Game Global, 1x2 Gaming, Yggdrasil, and Playson.
Despite this premium selection of software providers, there is no filter to sort each brand into its own lobby. In our view, this negatively affected our user experience, as we prefer the option to sort games into lobbies containing games from our preferred brands.
Aside from that minor hiccup, the game lobbies available are easy enough to browse. You can filter the game into Slots, Live Casino, Roulette, Blackjack, Jackpots, or an All Games lobby.
Video Slot Games and Progressive Jackpots
Under the slot section, you will simply find a list of games to scroll through. There are no filters to separate the games aside from the Jackpots section.
Some of the first slot games to come up on both the desktop and mobile versions are Book of Dead, Thor: The Trials of Asgard, Energy Coins Hold and Win, and Gladiator Ways. Scrolling through the slots section, we found the entire selection of Big Bass Bonanza online slots, plus Playtech's selection of Mega Fire Blaze Jackpot games.
When it comes to progressive jackpot games, you'll find these mixed in with a large selection of non-progressive slots. What we do like about this section is that it is easy to tell the difference between the two types of jackpot games.
- Progressive Jackpots: Rainbow Riches Pots of Gold, Eye of Horus Jackpot King, Age of the Gods Cash Collect, Storm of Ice PowerPlay
- Popular Slots: Gate of Olympus 1000, Big Bass Vegas Double Down Deluxe, Book of Books, Blue Wizard Fire Blaze Classics
Progressive slots show the current jackpot level. This made it easy to find and play progressive jackpot games by Amusnet and the large selection of Playtech Age of the Gods and PowerPlay jackpots, as well as Blueprint Jackpot King and Relax Gaming Dream Drop slots.
Live Casino Games & Gameshows
Software providers hosted in the live casino section include Playtech, Evolution Gaming, and Pragmatic Play Live.
Some of the popular traditional live dealer games are Blackjack, Roulette, Baccarat, Dragon Tiger, Sic Bo, and Andar Bahar. You can also play most of these games with side bets or a multiplier variant of the game.
The live casino section also hosts a large selection of game shows available for those of you who crave a community live casino gaming experience. Crazy Pachinko, Crazy Time, and Funky Time by Evolution Gaming are all fun game shows with multipliers and bonus rounds that we enjoyed playing.
- Noteworthy Playtech Games: Family Feud Live from Las Vegas, Spin a Win, Age of the Gods Mega Fire Blaze Roulette, Who Wants To Be A Millionaire? Video Poker Live
- Blackjack Tables: Super Boost Blackjack, Azure Blackjack, Mega Fire Blaze Blackjack Live, Blackjack Soiree Gold
We also had plenty of fun playing Pragmatic Play Live dealer games such as Mega Wheel and the Vegas Bonanza bingo. Other bingo or lotto-style games include Mega Ball, Cash or Crash, and Monopoly Big Baller.
Mobile Casino Review
You have three choices to play casino games via mobile at Luna Casino.
- Download the iOS app from Apple Store
- Download the Android app from the Google Play Store
- Play via a web browser - Chrome, Edge, Safari, Opera, and more
We tested the mobile platform from various locations using both the apps and the web browser version. Our findings were as we expected. Whether you play on a smartphone or tablet via the app or browser, we found the casino's interface as user-friendly as the desktop version.
Customer Support
The customer support system offers both self-help options and live chat and email. However, we can't say that we are impressed with the Bonus Policy page. Although the information is accurate, it is just walls of text with a few subtitles separating the sections. It's not what we would call user-friendly.
- Live Chat: Available 24/7, with reasonable wait times.
- Email: To contact the support team, email [email protected]. When you email, you'll receive a confirmation message with a ticket number. You can then expect a reply anywhere between 2 hours and 24 hours.
- Complaints Procedure: There is a complaints procedure in section 21 of the terms and conditions. All player complaints must be dealt with. Also, if the resolution offered is not satisfactory, the Alternative Dispute Resolution (ADR) partner for mediation is eCOGRA.
From our playing experiences, we found ourselves speaking with the live chat support team to get answers rather than reading through walls of text.
Alternative Online Casinos
To give you an idea of other online casinos that operate under the UKGC or MGA online gambling licensing frameworks, we've picked two casino reviews to compare with Luna Casino.
| Luna Casino | Mr Play Casino | 888Casino | |
|---|---|---|---|
| Welcome Bonus | £50 | - | £100 |
| Wagering Requirements | 10x | 10x | 10x |
| Free Spins | 50 | 50 | 40 |
| Game Providers | 75+ | 40+ | 25+ |
| Minimum Deposit | £10 | £10 | £10 |
| Monthly Withdrawal Limit | Unlimited | Unlimited | Unlimited |
| Sports Betting Availability | ✔️ | ✔️ | ✔️ |
Our Opinion Of Luna Casino
Our honest opinion is that we are not sold on Luna Casino. On the plus side, we do not doubt that the platform offers a solid selection of popular games and software providers. Yet we found quite a few flaws, which are not uncommon for some UK casinos.
One of the most surprising aspects of the casino is its failure to give players the option to sort games by software provider. This is a standard tool that all online casinos should offer to enhance user experience. Another area Luna Casino disappoints is its terms and conditions and bonus terms pages. They make reading the bonus rules not only tricky but also a bore. Skill on Net should not only use subtitles but also number each one.
Back to a couple of positive notes. This is, in fact, a great online casino for new players as it has a simple, user-friendly platform for mobile app downloads, and its mobile performance, whether using an app or web browser, is first-rate.
