Casino Joy review
Casinojoy is an iGaming platform that offers both online casino gaming and sports betting. There are over 5,000 casino games powered by 44 software providers supplying online video slots and pokies, virtual tables, and live dealer titles. In addition, sports fans can enjoy a wide range of pre-match and live in-play betting options. As for payment options, you can deposit and play using cryptocurrencies, while Casino Joy also supports Canadian, Australian, US, and New Zealand Dollars. Players from Ireland and the EU can deposit using Euros.
History Of Casino Joy
Casinojoy was launched in 2025 by Fortuna Games N.V., a registered company in Curacao. The iGaming operator’s date of incorporation on the Curacao Commercial Register was 2022. The same entity also operates the Trino and Spellwin online casino platforms, which came online in 2024.
Gambling License and Player Security
Fortuna Games N.V. operates under the authority of the Curacao Gaming Control Board (GCB), holding a Curacao license number OGL/2024/112/0974. The GCB, which was established in 2024, replaced the previous Master licensing system that had been in place for many years.
Under the new system, gambling operators must adhere to stringent financial guidelines, and players now have access to improved support services. In contrast, the Master licensing system has historically faced criticism for its lack of strict oversight.
However, with the introduction of the new GCB framework, the country has taken significant steps to ensure that operators comply with much stricter regulations, thus offering players a more secure iGaming environment.
What we like
- 5,000+ Casino Games
- 12 Live Casino Brands
- Sports and eSports Betting
- Gamification & Daily Bonuses
- Transparent Social Media Presence
- Deposit and Loss Limits Available
- Personal Manager at Level 1 VIP
What we don't like
- High Bonus Wagering Requirements
- 5x Deposit Turnover for Free Withdrawals
- Only Online Slots Permitted For Bonus Bets
- Caps Placed On Free Spins Bonus Conversions
Casino Joy Overview
| Online | Since 2018 |
|---|---|
| Licence | |
| Games | 5,000+ |
| Software | |
|---|---|
| Owner | Fortuna Games N.V. |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, CAD, NZD, AUD, NOK, CHF, DKK, HUF, PLN, BRL, COP, CLP, BTC, ETH, BNB, USDT, DOGE, ADA, SOL, DOT, MATIC, AVAX, LTC, XRP, BCH, TRX, SHIB, XLM, XMR, EOS, ZEC, DASH |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 20 EUR; 30 AUD/CAD/NZD |
| Min Withdrawal | 20 EUR; 30 AUD/CAD/NZD |
| Withdrawal Limits | Daily: 500 EUR; Weekly: 3,500 EUR; Monthly: 15,000 EUR |
| Payout Timeframes | EWallets: 24 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 3-5 days; Pending Time: 72 hours |
Casinojoy Bonuses And Promotions
At the beginning of your Casino Joy membership, you can choose between a standard and high-roller first deposit. After this, there are still three more welcome bonuses to claim, as well as a variety of regular bonuses and promotions available.
Welcome Bonus
The Casinojoy welcome bonus is worth a 450% deposit match up to 6,000 EUR or 9,000 CAD/NZD/AUD + 425 free spins.
- First Deposit: With a minimum deposit of 20 EUR or 30 CAD/NZD/AUD, you can claim a 200% deposit match up to 1,000 EUR or 1,500 CAD/NZD/AUD + 100 Free Spins on the slot Super Sweets (Betsoft).
- Second Deposit: With a minimum deposit of 50 EUR or 75 CAD/NZD/AUD, you can claim a 100% deposit match of up to 1,000 EUR or 1,500 CAD/NZD/AUD, plus 75 Free Spins on Sugar Pop 2 (Betsoft).
- Third Deposit: With a minimum deposit of 50 EUR or 75 CAD/NZD/AUD, you can claim a 50% deposit match of up to 1,000 EUR or 1,500 CAD/NZD/AUD, plus 50 Free Spins on Triple Juicy Drops (Betsoft).
- Fourth Deposit: With a minimum deposit of 50 EUR or 75 CAD/NZD/AUD, you can claim a 100% deposit match of up to 1,000 EUR or 1,500 CAD/NZD/AUD, plus 100 Free Spins on Stacked (Betsoft).
High Roller Welcome Bonus
If you are a high roller, you can choose an alternative first deposit of 100 EUR. Following this, you can claim the above second, third, and fourth deposit bonus deals.
- First Deposit: 200% up to 3,000 EUR or 4,500 CAD/NZD/AUD + 200 Free Spins on the slot Super Sweets (Betsoft).
Sports Welcome Bonus
If you prefer to kick-start your Casinojoy balance with sports betting, on your first deposit, you can claim a reasonably generous bonus.
- First Deposit: 100% deposit match up to 300 EUR or 450 CAD/NZD/AUD.
- 10x Wagering: Single sports bets with minimum odds of 2.00.
- 3x Wagering: Multi-bets where each selection has minimum odds of 1.50.
Main Bonus Rules
- Minimum Deposit: It depends on the bonus
- Bonus Money Wagering Requirement: 30x (deposit + bonus) wagering applies to the standard welcome bonus and regular bonuses. A 40x (deposit + bonus) wagering requirement applies to the High Roller bonus.
- Free Spins Wagering Requirement: 40x free spins winnings
- Max Bet For All Bonus Money: 5 EUR or 8 CAD/NZD/AUD
- Bonus Validity: 10 Days
- Free Spins Conversion: For free spins, you can convert a maximum of 100 EUR or 150 CAD/NZD/AUD.
- Bonus Balance Max Conversion: 5x the bonus awarded according to the ‘Bonus Terms’ section 1.2.
- Bonus Money Order: When using an activated bonus, the withdrawable money should be used first and then the bonus money. Winnings derived from either the withdrawable money or the bonus money will be merged and credited as bonus money until the wagering requirements are met.
- Exclusions: None mentioned
Regular Bonuses
Casino Joy's regular bonus deals give you a mix of deposit bonuses for casino and sports, as well as gamification promotions.
- Premium Boost (PREMIUM220): For a minimum deposit of 20 EUR or 30 CAD/NZD/AUD, you can claim a 220% deposit match up to 1,000 EUR or 1,500 CAD/NZD/AUD + 100 FS on Take The Bank. Any free spin winnings converted to real money are capped at 30 EUR or 45 CAD, NZD, or AUD.
- Weekly Cashback: 5% up to 25% depending on your VIP level.
- Software Provider Promotions: Regular leaderboards and tournaments are available from Pragmatic Play and Play’n GO. Also, Pragmatic Play’s Drops & Wins offers prize drops. The beauty of these promos is that if you win, you get paid in cash with no wagering requirements attached.
- Achievements: You can unlock coins to spend in the bonus shop, free spins or bonus money by achieving milestones during your playing time at Casinojoy.
- Daily Missions: Similar to achievements, but instead, you need to reach the milestone set by the casino for that day.
- Tournaments: The tournaments are leaderboard promos and races created by Casinojoy. If you win, you’ll earn coins for the bonus shop, free spins, or bonus money.
- Daily Bonus: The daily bonus map offers a new promotion every day. If you like the look of the offer, you can deposit and claim it.
- Bonus Shop: For every 100 EUR or 150 CAD/NZD/AUD, you’ll earn 1 coin to spend in the bonus shop. When you earn enough coins, you buy bonus money or free spins.
Bonus Bet Game Weights
- Slots - 100%
- 20% - Slot games listed in Section 16.2 of Bonus Terms
- 0% - All non-slot games
- Excluded - Slot games listed in Section 16.4 of Bonus Terms
Loyalty Program and VIP Club
The Casinojoy VIP program has five levels to progress through. Each time you reach a new level, the casino rewards you with additional perks. The personal manager from the moment you reach VIP Level 1 is a nice touch we rarely see offered at other online casinos.
| VIP Level | Cashback | Special Offers | Personal Manager |
|---|---|---|---|
| Level 1 | 10% | 1 per month | Yes |
| Level 2 | 12% | 2 per month | Yes |
| Level 3 | 15% | 1 per week | Yes |
| Level 4 | 20% | 1 per week | Yes |
| Level 5 | 25% | 1 per week + 1 on demand/week | Yes |
Payment Methods and Payout Speeds
The main fiat currencies that support English-speaking countries are the euro (EUR, Ireland), Canadian dollar (CAD, Canada), New Zealand dollar (NZD, New Zealand), and Australian dollar (AUD, Australia). Other currencies accepted are NOK, CHF, DKK, HUF, PLN, BRL, COP, and CLP.
Accepted Cryptocurrencies are BTC, ETH, BNB, USDT, DOGE, ADA, SOL, DOT, MATIC, AVAX, LTC, XRP, BCH, TRX, SHIB, XLM, XMR, EOS, ZEC, and DASH.
How to Deposit
When you deposit, most payment methods require a minimum of 20 EUR or 30 CAD/NZD/AUD to your casino balance or crypto equivalent. The exceptions are crypto, which only requires a payment of 10 EUR or 15 CAD/NZD/AUD. Lower minimum deposits of 5 EUR or currency equivalent are available via CashLib and PIX.
As for the methods you can use to deposit, there is a long list of options. However, note that the exact payment choices available to you will depend on the country from which you are depositing.
Other deposit methods not mentioned above include VISA/MC, Utorg, Apple Pay, Google Pay, Volt, Open Banking, Bank Transfer, EPS, Poli, Revolut, Blik, Sofort, Interac, Multibanco, MuchBetter, AstroPay, Rapid, Skrill, Neteller, Paysafecard, Trustly, Jeton, Sticpay, MiFinity, eZeeWallet, Flexepin, Neosurf, and Cash2code.
How to Withdraw
In the withdrawal section, all withdrawal methods presented will only allow you to process a minimum withdrawal of at least 20 EUR or 30 CAD/NZD/AUD. Cashout options available include most of the deposit options listed above, as well as Bank Transfer.
Maximum withdrawals are as follows:
- Per Transaction: 500 EUR or currency equivalent
- 24 Hours: 500 EUR or currency equivalent
- Weekly: 3,500 EUR or currency equivalent
- Monthly: 15,000 EUR or currency equivalent
Important Withdrawal T&Cs
- Pending Time: 1-2 Business days
- Deposit Turnover: 5x for free withdrawals
- KYC Checks: You need to pass a one-time KYC check before making your first withdrawal.
- KYC Verification Time Frame: 24 hours, according to the detailed FAQ section
Casinojoy Casino Games and Software Providers
As soon as you enter the main ‘Casino’ lobby, you will have the options to use the ‘Select Provider’ drop-down menu, search for game titles, or choose a lobby. Lobbies include Slots, Tournaments, New, Recommended, Live Casino, Jackpot, Table Games, and Minigames.
Under the ‘Providers’ drop-down menu, each game developer listed has the number of games listed next to it. Of course, these numbers continually increase as each software provider adds new games to its portfolio.
Video Slot Games
The range of video slots is quite impressive. Top game developers supplying the Casinojoy online slots section are Betsoft, BGaming, Booming Games, NetEnt, Nolimit City, Play’n GO, Pragmatic Play, and a host of other well-known brands.
We decided to check the ‘Recommended’ lobby first and found that some games have RTPs significantly higher than their usual amounts. Snow Slingers was at 138% and San Quentin 2: Deathrow at 105%. Therefore, if you're looking for pokie or slot games that pay out oversized RTPs, the ‘Recommended’ lobby is a great place to start.
Jackpots
The jackpots section does not offer any progressive slots. Nonetheless, you still have access to a variety of fixed jackpot slots.
Super Sugarpop Hold & Win, Mighty Horses Cash Collect, Luxor Relics Hold ‘N’ Link, Dreamshock Jackpot X, Giga Bass Gigablox, Age of Beasts Infinity Reels, Eagle Strike Lucky Cache, Mighty Wild Jaguar Hold the Jackpot, Mighty Fish Blue Marlin Love The Jackpot are some great examples of online slots and the variety of different non-progressive jackpots available on the Casinojoy iGaming platform.
Live Casino Games
We counted 12 live dealer software providers supplying the Casinojoy live casino lobby. The studios are Amusnet, BetGames, Creedroomz, Evolution, HoGaming, LiveGames, Luckystreak, Pragmatic Play Live, SA Gaming, Stakelogic, Vivo Gaming, and Xpro Gaming.
As long as you are not worried about claiming any live dealer bonuses, because there are none, then you have hundreds of live casino games at the click of a button. Choose from game shows, bingo, lotto, video poker, dice games, and card games.
By far, the largest selection of live games available is roulette titles. Auto-roulette, single-zero and double-zero with croupiers hosting the games, tables that stream directly from the floors of land-based casinos, and you will also find your fair share of games with multipliers on straight up bets worth from 50x up to 5,000x.
Mobile Casino Review
No downloads are required to access the Casino Joy mobile casino and sportsbooks. Therefore, you have instant play iGaming via almost any mobile web browser. To ensure the mobile interface meets modern gambling standards while on the move, we tested the platform on several touchscreen and smartphone devices.
We can confirm that the mobile version of Casinojoy is fully responsive to all screen sizes, user-friendly, with easy-to-browse gaming lobbies. Load speeds and gameplay for online slots and pokies, virtual tables, live dealer games, and sports betting are also smooth and effortless.
Customer Support
To stay relevant and competitive, Casinojoy’s operator has created clear FAQs and transparent T&Cs. You can find these two pages in the footer, along with a wealth of additional helpful footer links to further self-help information.
- Live Chat: Real-time customer support is available 24/7, 365 days a year. We are also happy with the response times of Casinojoy’s support team when you launch its live chat. Most of the time, customer service reps were online within seconds.
- Email: For email assistance, you can send a message to [email protected]. When we tested this option, we received a reply the next day.
- Social Media: Stay up-to-date with the latest promotions and news on Instagram, X, YouTube, Telegram, and Facebook.
- Complaints Procedure: Section 13 of the Terms and Conditions (T&CS) provides a brief explanation of how to make a complaint. The one thing we don’t like about this section is that it says, ‘Our judgment is final.’ However, you have the right to have the dispute settled via arbitration via an Alternative Dispute Resolution service, and you can complain to the GCB.
Alternative Online Casinos
To compare our Casinojoy review with other options available in Canada, Ireland, New Zealand, and Australia, we have selected two casino reviews from our iGaming platform.
Casinojoy Vs. iWild
iWild is also an online casino that operates under the Curacao Gaming Control Board (GCB) licensing authority. The first differences we noticed between these two iGaming sites are that iWild hosts around 3,000 more games and also offers you the chance to win big via Dream Drop and Play’n GO progressive jackpots.
We then moved on to the bonuses. Neither platform accommodates live dealer or table game players when it comes to bonus deals. Also, the wagering requirements for the welcome packages and the regular bonuses are very similar. 40x free spins winnings for both sites, while iWild requires a 35x (deposit + bonus) vs. Casinojoy’s 30x (deposit + bonus) for deposit match bonus deals.
As for comparing the welcome bonuses, both offers span your first, second, third, and fourth deposits. However, we also found three key differences:
- Deposit Match Percentage: There is a 450% deposit match at Casinojoy versus a higher 550% deposit match at iWild Casino.
- Max Bonus Balance Available: The maximum bonus you can claim at Casinojoy is 6,000 EUR or 9,000 CAD/NZD/AUD, which is higher than iWild’s maximum of 4,000 EUR, 6,000 CAD, 6,400 AUD, and 7,200 NZD maximum bonus.
- Free Spins: iWild offers you 550 free spins over the 4-part welcome bonus, while Casino Joy’s welcome offer comes with 425 free spins.
To sum up, iWild offers a higher deposit match percentage and more free spins, but Casino Joy’s welcome bonus allows you to claim a higher bonus balance.
Casinojoy Vs. Robocat
Both Casinojoy and Robocat offer deposits via EUR, NZD, AUD, CAD, and cryptocurrencies. However, one of the defining factors that separates these two online casinos is that they operate under competing licensing authorities. Robocat follows the Anjouan licensing system.
When we compared some of the casino rules across bonuses and withdrawals, we found quite a number of differences. First of all, Robocat only has a 1x deposit turnover for free withdrawals, while Casinojoy’s turnover is 3x. Next, is that Robocat offers far more regular bonus deals and allows bonus bets on slots/pokies as well as live dealer games.
Having such a large selection of ongoing promotions makes up for Robocat’s one-time first deposit welcome bonus, which is worth 500 EUR/USD, 1,000 NZD, 750 CAD/AUD + 200 free spins and a Bonus Crab. As you can see, Casinojoy’s four-part welcome bonus is more valuable than Robocat’s.
Yet, one point to consider is that once you have claimed all four deposit match deals at Casinojoy, you won’t have access to as many ongoing promotional deals. As a result, both casinos have pros and cons to weigh up.
Our Opinion Of Casino Joy
The game selection and user-friendly desktop and mobile casino and sports betting platform at Casinojoy are the online gambling platform’s main strengths. In addition, there is a wide range of payment options, including cryptocurrencies, which require a minimum deposit of just 10 EUR or 15 CAD/NZD/AUD. Moreover, you can create a sound bankroll management strategy, as responsible gambling tools are available under your user account.
There are also plenty of bonus deals available, but they are only applicable to online slots or sports betting. Plus, as soon as you reach VIP Level 1, you are assigned a personal manager. Yet, despite the excellent selection of gamification promotions, bonus shops, VIP perks, and the option to choose a high roller bonus, we are not keen on the bonus rules.
Firstly, the wagering requirements for deposit match offers are too high, as you need to play through the deposit and bonus. Secondly, the minimum deposits for the various bonuses are not unified, making it a little confusing for new players.
Despite the large number of bonus deals available, there are better alternatives out there if you are looking to take advantage of bonus offers. Moreover, if you are looking for bonus deals that include table games and live dealer games, Casinojoy cannot accommodate you.
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