Zoome Casino review
Zoome Casino is a desktop and mobile iGaming platform that supports players from Ireland, Canada, New Zealand and Australia. Players from these countries have the option to deposit via EUR, CAD, NZD, AUD or cryptocurrency. The casino boasts award-winning support, along with a selection of bonuses for both new and regular players. Plus, Zoome operates on a popular online casino interface under the management of an experienced online gambling operator.
History Of Zoome Casino
The Zoome Casino platform launched in 2022. The operator is the well-known Dama N.V. casino brand, which is also connected to the popular SOFTSWISS aggregator. Dama’s history dates back to December 11, 2019, when the company was established in Curacao under registration number 152125.
Zoome Casino
100% up to €750 + 100 Free Spins
Code Not Required
Minimum Deposit: 20 EUR/CAD/AUD/NZD
Wagering: Bonus x40
Gambling License and Player Security
Dama N.V. holds a Curacao Gaming Control Board certificate, which is numbered OGL/2023/174/0082. The casino also has a license to operate in Estonia. Dama N.V. has partnered with SOFTSWISS, ensuring a secure iGaming site hosted with high-end SSL/TLS encryption. You can also set additional security using two-factor authentication (2FA) via Google Authenticator or Authy on your mobile device.
What we like
- 10,000 Casino Games
- Excellent Software Provider Promotions
- Games Global & Playtech Jackpot Networks
- Fair Wagering Requirements
- WhatsApp Support
What we don't like
- Poor Complaints Procedure
- Low Bonus Validity Time Frame
Zoome Casino Overview
| Online | Since 2022 |
|---|---|
| Licence | |
| Games | 10,000+ |
| Software | |
|---|---|
| Owner | Dama N.V. |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, USD, CAD, AUD, NOK, NZD, JPY, BRL, ZAR, BTC, BCH, ETH, LTC, DOG, USDT |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 20 EUR/CAD/AUD/NZD |
| Min Withdrawal | 50 EUR, 75 CAD/AUD/NZD |
| Withdrawal Limits | Daily: 3,000 EUR, 4,500 CAD/AUD/NZD; Weekly: 7,000 EUR, 10,500 CAD/AUD/NZD; Monthly: 20,000 EUR, 30,000 CAD/AUD/NZD |
| Payout Timeframes | EWallets: 24 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 3-5 days; Pending Time: 24 hours |
Zoome Casino Bonuses And Promotions
At Zoome Casino, new players begin with a standard or high roller first deposit, followed by second and third deposit match deals. You can continue to claim more bonuses and take part in special promotions as well as build up your VIP loyalty level via real money bets.
Standard Welcome Bonus
The Zoome Casino welcome bonus gives you a 250% deposit match up to 2,000 EUR / 2,500 CAD/AUD / 1,800 NZD + 250 free spins. To claim the full percentage match, there are three deposit stages.
- First Deposit: 100% up to 750 EUR / 1,000 CAD/AUD / 525 NZD + 100 FS
- Second Deposit: 50% up to 500 EUR / 500 CAD/AUD / 750 NZD + 50 FS
- Third Deposit: 100% up to 750 EUR / 1,000 CAD/AUD / 525 NZD + 100 FS
High Roller First Deposit Bonus
- First Deposit: 125% deposit match up to 1,000 EUR / 1,500 AUD/CAD/NZD
High rollers have the option to claim a higher deposit match via their first deposit. It requires a higher minimum deposit of 300 EUR, 450 CAD/AUD/NZD, along with the bonus code HIGHROLL.
Main Bonus Rules
- Minimum Deposit: 20 EUR/CAD/AUD/NZD
- Bonus Money Wagering Requirement: 40x bonus only
- Free Spins Winnings Bonus Requirement:
- Max Bet For All Bonus Money: 5 EUR/USDT / 7.5 CAD/AUD/NZD
- Bonus Validity: 3 Days
- Max Bonus to Real Money Conversion: Each bonus has a specific maximum win amount for the deposit match and free spins. You will find these maximums under the ‘Win’ section for each bonus displayed on the promotions page.
- Exclusions: None mentioned
Bonus Bet Game Weights
- 100% - Slots
- 5% - Roulette/Poker/Card/Video Poker/Casual games
- 0% - Other Games
- Excluded: There is an extensive list of excluded games via a link in Clause 2 of the bonus T&Cs and another list under Clause 16.
Regular Bonuses
The regular bonuses are divided across cashback, high roller, and weekly lobbies on the promotion page. Many of these deals are only available after you have made three deposits. In addition to bonuses, the main menu also features tournaments.
- Combo Tuesday Bonus: Every Tuesday, deposit 30 EUR / 45 CAD/AUD/NZD to claim a 40% deposit match up to 100 EUR / 150 CAD/AUD/NZD + 40 free spins. (Promo Code: COMBORELOAD).
- Friday Free Spins: Every Friday, you can claim a free spins bonus. (Promo Code: FRIDAYREFS).
- Sunday Reload: On Sundays, you can claim a 70% deposit match up to 1,000 EUR / 1,500 CAD/AUD/NZD for a deposit of 30 EUR / 45 CAD/AUD/NZD (Promo Code: RELOAD).
- Highroller Reload Bonus: Claim a 60% deposit match up to 1,750 EUR / 2,625 CAD/AUD/NZD. To claim this deal, the minimum deposit is 150 EUR / 225 CAD/AUD/NZD. (Promo Code: HIGHRELOAD).
- Casino Cashback: If you've had an unlucky week playing online video slots, you can receive 3% to 20% cashback on your losses every Thursday, up to 5,000 EUR / 7,500 CAD/AUD/NZD. The percentage you receive depends on your VIP loyalty level and covers 7 days, with a 5x wagering requirement. (No promo code required).
- Wheel of Fortune:
- Tournaments: The tournaments page is packed with promotions from various software providers. They offer prize drops and the chance to win a spot on a leaderboard. If you win a prize, the casino pays you in cash with 0x wagering requirements.
Loyalty Program and VIP Club
Their loyalty program has six status levels, ranging from Regular to Secret. As you level up to Bronze, you will earn a weekly live cashback, daily deposit insurance, increased withdrawal limits, a personal VIP manager, access to exclusive tournaments, and personal & birthday bonuses. From Gold and above, the casino can unlock personal game conditions and customer bonuses.
| Tier | Weekly Live Cashback | Daily Deposit Insurance | Notes |
|---|---|---|---|
| Regular | - | - | For new members and non-VIP players |
| Bronze | 3% | 5% | |
| Silver | 5% | 10% | |
| Gold | 8% | 15% | |
| Platinum | 10% | 20% | |
| Secret | Hidden | Hidden | Special rewards for exclusive members only |
You can deposit 1,500 EUR (or its equivalent in another currency) to fast-track to the Bronze level. The alternative route is to accumulate 6,000 EUR in deposits and 60,000 EUR worth of bets within three months.
Payment Methods and Payout Speeds
Payment methods available for players in Ireland, Canada, Australia and New Zealand vary, but are mostly made up of card, e-wallet and digital vouchers or a choice of cryptocurrencies. Deposits are instantly processed using fiat, while cryptocurrency transactions depend on the network's speed.
How to Deposit
Deposit methods available include Mastercard/Visa, Astropay, Flexepin, iDebit, MuchBetter, Neosurf, Interac, Paysafecard, Neteller, Skrill, CashToCode, Mifinity, Giropay via Mifinity, Giropay via Jeton, Ecopayz, Jeton or crypto wallets/exchanges.
The minimum deposit is 20 EUR/CAD/AUD/NZD for fiat currency. For cryptocurrency, the deposit amounts vary; for instance, BTC (0.0001), BCH (0.001), DOGE (1), ETH (0.002), LTC (0.01), and USDT (5).
How to Withdraw
To withdraw, your options include Bank Transfer, Interac, Mifinity, Ecopayz, PayAnyBank or crypto wallets/exchanges.
The minimum cash-out amount is 50 EUR / 75 CAD/AUD/NZD for fiat currency. For cryptocurrency, the deposit amounts vary; for instance, BTC (0.0021), BCH (0.375), DOGE (1600), ETH (0.03), LTC (0.5), and USDT (50).
Maximum withdrawals are as follows:
- Daily: 3,000 EUR / 4,500 CAD/AUD/NZD
- Weekly: 7,000 EUR / 10,500 CAD/AUD/NZD
- Monthly: 20,000 EUR / 30,000 CAD/AUD/NZD
Important Withdrawal T&Cs
- Pending Time: 0 to 24 hours
- Deposit Turnover: 3x
- KYC Checks: Under ‘Verification’ on your user profile, you will need to upload your identity, address, and copies of your payment method before initiating any withdrawals.
- KYC Verification Time Frame: Up to 24 hours
Zoome Casino Games and Software Providers
There are close to 130 game developers under the ‘Provider’ menu option, while Zoome Casino is closing in on hosting 10,000 games. VoltEnt, Pragmatic Play, Fugaso, Relax Gaming, and Games Global give you an idea of the calibre of software providers.
As for navigating this vast iGaming library, the lobbies include All Games, Slots, Zoome’s Choice, Live, New, Buy Bonus, Bonus Wagering, Recommended, Coins Games, Book Games, Egypt, Fruits, Jackpot Games, Megaways Slots, Instant Win, Baccarat, Roulette, and Blackjack lobbies.
Video Slot Games
To get an idea of the video slots highlighted by Zoome Casino, we picked popular online slots listed in two of the lobbies that stood out to us.
- Zoome’s Choice Lobby: 3 Coin Volcanos by 3 Oaks, Buffalo King Megaways by Pragmatic Play, Wild Cash x9990 by BGaming, Gold Express by 3 Oaks, and Book of Dead by Play’n GO.
- Recommended Lobby: Yummy Dumplings: Hold the Spin by Gamzix, Wolf Gold Ultimate by Pragmatic Play, Electro Coin Link: Running Wins by Fugaso, and Gold Rush with Johnny Cash by BGaming.
As you can see, we found a good mix of slots from BGaming, 3 Oaks and Pragmatic Play standing out. Another useful lobby is the Bonus Wagering, which lists all games that contribute to wagering requirements associated with Zoome Casino’s bonus offers.
Progressive Jackpots
The progressive jackpot networks we found are the best in iGaming today: Mega Moolah, WowPot!, and King Millions by Games Global and its partner studios give away jackpot wins every second and can pay millionaire wins every few weeks. Playtech’s Age of the Gods and PowerPlay jackpot networks also have the potential to pay regular or life-changing jackpot wins.
Live Casino Games
There is an impressive collection of live dealer games nearing the 1,500 mark. Software provider studios supplying the Zoome live casino lobbies include Pragmatic Play Live, Iconic21, Platipus Live, Evolution, Playtech, TVBet, Live88, Ezugi, 7Mojos, Beter Live, ALG and Luckystreak. That’s an impressive collection of live game developers giving you access to a massive library of blackjack, roulette, baccarat, poker, sic bo, dice, bingo-lotto, and game shows.
Mobile Casino Review
To access the Zoome mobile casino, you can download the PWA (Progressive Web App), which will use your default web browser and add a shortcut on your device’s homescreen, or you can access the interface directly from your internet browser by surfing to the casino URL.
We ran tests on both options across tablets and smartphones using Android, iOS and Windows operating systems. The conclusion from these tests is that no matter the method we chose to access the mobile version of Zoome Casino, we experienced the same high-speed responsive page load times across all devices and operating systems.
Customer Support
You can access a live chat or WhatsApp to speak with a customer service representative in real-time or use a support email. For self-help, you can find answers using the FAQ, access a variety of helpful footer links or use the terms and conditions page, which also has a PDF download.
- Live Chat: The live chat begins with a chatbot, which, in our opinion, is counterproductive for players. When there are already numerous other support options, why require us to jump through hoops to speak with a customer service representative?
- WhatsApp: The WhatsApp support was easier to get in touch with a customer support rep in real-time. There was someone online within a minute, and the support agents answered our questions satisfactorily.
- Email: For slower response times to non-urgent enquiries, you can use the [email protected] email address.
- Complaints: According to the T&Cs ‘Section 16 Complaints’, there is no Alternative Dispute Resolution (ADR) partner listed. Moreover, if players attempt to escalate a complaint to an external service, Zoome Casino will use such escalation as grounds to invalidate your complaint. In our opinion, this practice is highly unhelpful and undermines fair treatment of players.
Alternatives to Zoome Casino
We’ve picked two iGaming platforms managed by two different operators to compare with our Zoome Casino review:
Zoom vs Rich Royal Casino
Rich Royal’s operator is NovaForge, which operates under a different licensing authority than Zoome Casino’s Dama N.V. For this casino, the rules and regulations are governed by the Anjouan licensing authority.
Both Zoome and Rich Royal have similar game libraries with practically the same number of games. The key difference is that if you're looking for a more diverse selection of bonuses than what Zoome Casino offers, Rich Royal is worth considering. There is a bonus shop, a daily option to claim a bonus crab for cash, free spins or bonus money, and there are challenges.
On the other hand, we should point out that for deposit match bonuses, Zoome Casino has better wagering requirements, which are 40x the bonus only, versus Rich Royals' 50x deposit plus bonus. However, there is little difference between free spins and cashback wagering requirements when comparing the bonus offers of these two platforms.
Zoom vs Slot Mafia Casino
We chose Slot Mafia because it operates on the same SoftSwiss platform and adheres to the same Curacao rules and regulations as Zoome Casino. Having experience playing at both, the most noticeable difference is that Slot Mafia has double the number of games available.
Another glaring difference is the welcome bonuses. Slot Mafia has a huge 350% deposit match up to 15,000 EUR or 22,500 CAD/AUD/NZD + up to 350 free spins welcome bonus. It’s far more than the 250% deposit match up to 1,750 EUR / 2,500 CAD/AUD / 1,800 NZD + 250 free spins offered by Zoome.
Furthermore, you get 7 days to play through the wagering requirement at Slot Mafia, which is better than Zoome Casino’s low 3-day bonus expiry. There is a silver lining to Zoom’s wagering requirements, which are only 40x, compared to the 50x of Slot Mafia.
Our Opinion of Zoome Casino
At Zoome Casino, we are more than happy with our selection of over 10,000 games and the long list of software providers. The website is also easy to navigate, offering excellent game filters via lobbies. We especially like the Bonus Wagering lobby, so there is no mistake on which games are valid for bonus bets. Furthermore, we found the casino’s interface offers a user-friendly system for depositing and withdrawing funds and setting responsible gambling limits.
We also believe the wagering requirements are fair, and appreciate that the casino provides bonus rules with each offer on the promotions page. However, the bonus expiry needs to be extended from 3 days to at least 7 days, as the current time frame is too short.
Unfortunately, if you have a complaint, you are stuck with the casino’s final decision, as there is no ADR service. If Zoome Casino can make an effort to improve its bonus expiry and complaints procedure, these changes would complement the positives mentioned above.
