Hugo Casino review
Hugo Casino hosts a library of over 7,000 games, including more than 6,000 online slots from 60+ software providers as well as over 500 live games. The cashier supports both crypto and fiat, allowing for deposits with BTC, ETH, LTC, and other altcoins, or using traditional currencies like AUD, CAD, NZD, and EUR. Among the standout features are fair bonus wagering requirements, responsive customer support, and a steady stream of reload bonuses and promotions.
History Of Hugo Casino
Hugo Casino went live in 2023 under the operation of GBL Solutions N.V. The online casino primarily targets the Australian, New Zealand, Canadian and Irish markets.
Hugo Casino
100% up to €150 + 100 Free Spins
Code Not Required
Minimum Deposit: 5 EUR, 10 CAD/AUD, 20 NZD
Wagering: Bonus x45
Gambling License and Player Security
GBL Solutions N.V. operates under the oversight of the Curacao Gaming Control Board, which introduced its updated licensing framework in 2024.
The new GCB framework has stricter rules for financial accountability and player protection. That means licensed casinos like Hugo must follow stronger safeguards to ensure player balances are secure and winnings are paid out promptly.
For privacy and security, Hugo Casino follows EU-aligned data protection laws and uses HTTPS TLS encryption to protect all traffic between your device and its servers. As an additional layer of security, you can set two-factor authentication.
What we like
- 60+ providers contributing to 7,000 games
- Support for 12+ crypto coins
- Fast responding 24/7 customer support
- Up to 10% weekly cashback
- Regular weekly tournaments
What we don't like
- 3x deposit turnover
- Maximum bonus conversions
Hugo Casino Overview
| Online | Since 2023 |
|---|---|
| Licence | |
| Games | 7,000+ |
| Software | |
|---|---|
| Owner | GBL Solutions N.V. |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, CAD, AUD, NZD, PLN, CHF, NOK, DKK, HUF, BTC, LTC, ETH, USDT, SOL, ADA, DOGE, BCH, DOGE |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 5 EUR, 10 CAD/AUD, 20 NZD |
| Min Withdrawal | 20 EUR, 30 CAD/AUD, 40 NZD |
| Withdrawal Limits | Daily: 700 EUR, 750 CAD / AUD, 1,000 NZD; Monthly: 15,000 EUR, 22,500 CAD/AUD, 30,000 NZD |
| Payout Timeframes | EWallets: 24 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 3-5 days; Pending Time: 48 hours |
Hugo Casino Bonuses And Promotions
Players have some exciting bonuses to look forward to, including a three-part welcome bonus packed with match deposits and free spins, weekly cashback and daily reload bonuses.
Welcome Bonus
Hugo Casino offers two welcome bonuses to choose from. There’s a regular three-part package or a one-time VIP High Roller offer, which is easy to claim after you complete the quick registration process.
The standard welcome package can stack up to €600 / C$900 / A$1,000 / NZ$1,100 in bonus cash plus 275 free spins across your first three deposits.
To unlock the basics, you'll need a minimum deposit of €20 / C$/A$30 / NZ$40 each time. However, if you want the spins on top, you will need to fund your account with €50 / C$70 / A$80 / NZ$90 or more.
| Deposit | Bonus | Max Bonus | Free Spins |
|---|---|---|---|
| First Deposit | 100% Match | €150 / C$220 / A$250 / NZ$250 | 100 Free Spins |
| Second Deposit | 75% Match | €150 / C$220 / A$250 / NZ$250 | 75 Free Spins |
| Third Deposit | 50% Match | €300 / C$460 / A$500 / NZ$600 | 100 Free Spins |
VIP Welcome Bonus
If you have deeper pockets, you can deposit at least €500 / C$750 / A$800 / NZ$900 to claim the VIP offer. You’ll receive:
- First Deposit: 50% up to €500 / C$750 / A$800 / NZ$900 + 200 Free Spins
Main Bonus Rules
- Minimum Deposit: €20 / C$/A$30 / NZ$40 (regular welcome) or €500 / C$750 / A$800 / NZ$900 (VIP welcome).
- Bonus Money Wagering Requirement: 45x (bonus only)
- Free Spins Winnings Wagering Requirement: 45x
- Max Bet For All Bonus Money: €5/ C$7 / NZ$/A$8
- Bonus Validity: 7 Days
- Max Bonus to Real Money Conversion: €500 / C$700 / NZ$/A$800 per stage
- Max Free Spins Bonus to Real Money Conversion: €100 / C$/A$150 / NZ$200 per batch
Bonus Bet Game Weights
- 100%: Slots
- 5%:Roulette (except live roulette games)
- 0%: All other games
- Excluded: Live Dealer games, table games, and Jackpots. Also, Section 25 of the bonus terms and conditions details numerous online slots that are also excluded.
Regular Casino Bonuses
Hugo Casino offers a range of regular bonuses for both new and existing players. From the moment you sign up, you can complete achievements, grab daily and weekly reload bonuses, and enter regular tournaments.
- Hugo'Mon: Use the HUGOSAUR bonus code when depositing €50 / C$75 / A$80 / NZ$90 or more, and you’ll receive a 202% match deposit up to €202 / C$/A$303 / NZ$404 and 333 free spins on the Guns And Dragons Slot from PopiPlay.
- Weekend Reload Bonus: When you deposit €20 / C$/A$30 / NZ$40 or more on weekends, you can claim a 40% up to €200 / C$300 / A$350 / NZ$400 match deposit bonus.
- Happy Hugo Mondays: For Monday deposits of €20 / C$/A$30 / NZ$40 or more, you’re given 77 free spins on a selected slot.
- Winged Wins’ Days: The Wednesday bonus at Hugo Casino is 55 free spins on selected online slots. Just deposit a minimum of €20 / C$/A$30 / NZ$40 to claim.
- Hugo Cashback: Players who deposited at least €50 / C$75 / A$80 / NZ$90 the previous week can claim between 5% and 10% (based on their VIP level) weekly cashback every Monday.
- Tournaments: Hugo Casino hosts multiple tournaments every week, offering prize pools that include bonus cash and free spins. All you need to do is check when the dates the tournament runs from and to, make sure you understand the minimum bet to qualify and play on qualifying games to land cash prizes with 0x wagering.
- Achievements & Shop: Complete actions to receive coins you can spend in the Hugo Casino Shop. From the moment you create an account, you earn coins for everything from logging in, playing on mobile devices, or placing bets. You can trade those coins for exclusive bonuses and free spins.
- Treasure Hunt Daily Bonuses: A monthly treasure hunt allows players to grab a new bonus each day. The bonuses, which all require a deposit of €25 / C$/A$35 / NZ$50 or more, can give you free spins, bonus cash, or both.
Loyalty Program and VIP Club
The loyalty system has 15 levels where you can earn weekly cashback and access to daily mystery drops and daily, weekly, and monthly tournaments.
The coin exchange rate is simply how much you must wager to earn 1 loyalty coin. At lower tiers like Silver, it takes €1000 in bets for 1 coin, while at higher tiers like Diamond, it only takes €500- so the higher your level, the less you need to wager per coin.
| Levels | Monthly Withdrawal Limit | Coin Exchange Rate | Level-Up Free Spins |
|---|---|---|---|
| 1-2 | €15,000 (or currency equivalent) | 1000:1 | 50 Free Spins |
| 3-5 | €15,000 (or currency equivalent) | 900:1 | 75 – 125 Free Spins |
| 6-9 | €25,000 (or currency equivalent) | 800:1 | 150 – 300 Free Spins |
| 10-15 | €30,000 (or currency equivalent) | 500:1 | 350 – 1000 Free Spins |
Payment Methods and Payout Speeds
Hugo Casino accepts payments in Australian Dollars, Euros, Canadian Dollars, and New Zealand Dollars, with all deposits processed quickly. You can also deposit using over a dozen cryptocurrencies, including Bitcoin, Ripple, and Bitcoin Cash.
How to Deposit
The minimum deposit varies from €5 / C$/A$10 / NZ$20 to €20 / C$/A$NZ$30 using fiat payment options, while at least €50 / C$75 / A$80 / NZ$90 is required for crypto deposits. There are no fees, and most deposits appear in your account instantly. The exception is crypto transactions, which can sometimes take anywhere from a few to thirty minutes. There are also some deposit limits depending on the option you choose.
- Supported Deposit Methods: Visa, Mastercard, Interac CASHlib, Neosurf, CashtoCode, MiFinity, eZeeWallet, MuchBetter, JetonBank, Skrill, Neteller, Luxon Pay, Paysafecard, Binance Pay and 12+ cryptocurrencies.
How to Withdraw
Minimum withdrawals start at €20 / C$/A$30 / NZ$40 but can be as high as €100 / C$/A$150 / NZ$200 depending on the payment method used.
- Supported Withdrawal Methods: MiFinity, eZeeWallet, MuchBetter, JetonBank, Bank Transfer, and 12+ cryptocurrencies.
Maximum withdrawals are as follows:
- Daily: €500-€1,000 / C$/A$750 - C$/A$1,500 / NZ$1,000 - NZ$2,000 (depending on VIP level).
- Monthly: €15,000 - €30,000 / C$/A$22,500 - C$/A$45,000 /NZ$30,000 - NZ$60,000 (depending on VIP level).
Important Withdrawal T&Cs
- Pending Time: You will need to wait between 24 and 48 hours for the casino to process your withdrawals.
- Deposit Turnover: A 3x deposit turnover is required for free withdrawals. Otherwise, a 15% charge applies.
- KYC Checks: All players are required to verify their identity and address before making their first withdrawal.
- KYC Verification Time Frame: Within 24 hours.
Hugo Casino Games and Software Providers
Hugo Casino has a wide game selection with lobbies for online slots, table games, roulette, blackjack, and live casino, while a search filter also gives you the ability to hunt down games by title or list by provider. Using the second option, we were able to establish that the platform has partnered with over 60 software developers, including Betsoft, Hacksaw Gaming, Playtech, Pragmatic Play, and Big Time Gaming.
Video Slot Games
If you’re looking for online slots, you will find all available games under the Popular, Hot, New, Drops & Wins, and Slots main menu options.
Hot is probably the best place to start, as you’ll find all the popular slots that are attracting players in droves due to things like exciting bonus features, high RTPs, or addictive gameplay. Elvis Frog in Vegas from BGaming and Play’n GO’s Book of Dead are among the blockbuster releases, while Pragmatic Play’s Big Bass series features prominently.
Those after the latest releases should check out the New section. We can tell it’s updated regularly, as evidenced by the numerous titles that were launched just days before we wrote this review. Big examples include the excellent FruitPunk from Yggdrasil and Pragmatic’s Ice Mints.
Jackpots
We didn’t spot any progressive jackpot slots in Hugo Casino’s library, which may not go down well with fans of networks like Mega Moolah and Age of the Gods.
On top of that, there isn’t a Jackpot category, so even finding fixed-jackpot slots is not straightforward. They do exist, but unless you know their names, you’re going to struggle to locate them.
To give you somewhere to start, we recommend checking out Wazdan’s Hold the Jackpot series or diving into Hold and Win slots from Betsoft, Booming Games or 1spin4win.
Virtual Table Games
The table games section hosts dozens of RNG-powered card, dice, and lottery-style games. While it’s dominated by blackjack and roulette games, the lobby also ensures that fans of baccarat, craps, sic bo, and other table games have plenty of options available. If you scroll nearer to the bottom, you’ll also find a large number of video poker games. As for the lobby itself, it's well laid out, offering a seamless experience as an alternative to live games.
Live Casino Games
Hugo Casino's live casino will also impress, offering a solid experience, primarily because it features seven top-tier studios that contribute their state-of-the-art live dealer games and gameshows. These are Evolution Gaming, Pragmatic Play Live, Playtech Live, Lucky Streak, Platipus Live, ICONIC21, WinFinity and BetGames.
The games available consist of more than just live table classics like roulette and blackjack delivered in real-time. We found lottery-style games like Mega Fire Blaze Lucky Ball Live and Lucky 7, wheel games such as Agent Spinity and Spin a Win, and even live slots including Buffalo Blitz.
Mobile Casino Review
As Hugo Casino is an instant-play platform, you won’t find a dedicated app to download. As a mobile player, all you need to do is connect to the site using any mobile browser installed on your device.
In testing across a mix of Android and iOS phones (plus a couple of tablets) using various browsers, the interface runs smoothly. Slots load quickly with full-screen support on large to smaller screens, live dealer streams stay stable, and game selection menus are easy to thumb through.
We also used mobile devices to access responsible gambling tools, make deposits, and perform other account actions. Again, they handled them without issue, and so we are happy to report a positive feedback rating for the mobile version of the platform, which we feel offers a user-friendly experience.
Customer Support
Hugo Casino offers 24/7 live chat and email as its primary support channels, which continuously strive to offer fast responses. We also found a small FAQ page that could help with more common issues. For a community connection, you can also find the latest information and special promos via the Telegram channel.
- Live Chat: Each time we used the live chat feature to get in touch with the Hugo Casino team, we were connected to an agent in under a minute. You can contact them regarding technical issues, withdrawal options, the casino's terms, and more.
- Email Support: We’re rarely fans of using email to contact support, but understand it still has a place. Notably, when you send an email to [email protected], you typically receive a response from a Hugo Casino representative within four to eight hours.
- FAQ Page: We wouldn’t recommend relying on the FAQ page as a prominent source of information, as it is quite small. However, it’s worth checking out at least once, as it does offer solutions across topics like Account, Payments, and Security.
- Complaint Resolution: If you have a complaint, the first step is to contact the support team via email. Hugo Casino will consider the complaint before making a decision. Unfortunately, that decision is final as the site does not use a third-party ADR (Alternative Dispute Resolution) as an adjudicator. Your only options at that point are to accept the decision or make a complaint to the Curacao Gaming Control Board at [email protected].
Alternatives to Hugo Casino
To help you gauge how our Hugo Casino overview compares to other top online casinos, we’ve compared it to Spirit Casino and Hellspin.
Hugo Vs. Spirit Casino
If we’re honest, there’s nothing to shout about regarding the Hugo Casino welcome bonus, and that shows when it's compared to what Spirit Casino offers new players. Across their first four deposits, they can claim a 350% deposit match up to 15,000 EUR or 22,500 CAD/NZD/AUD + 350 free spins. It’s simply no contest. However, you should keep in mind that the 50x wagering requirements are slightly higher, and you only have three days to wager the bonus cash.
Spirit also comes packed with some excellent regular bonuses. One we particularly like is that with every crypto deposit, you receive 5% on top, which comes with 0x wagering requirements. Free spins, reload bonuses, and cashback are just some of the others you’ll find.
Unfortunately for Hugo, Spirit also wins hands down when we compare gaming libraries. While 7,000 is a big number, it pales in comparison to the 12,000+ at Spirit. They come courtesy of over 150 software providers, with slots making up the majority. If we had to pick a standout, though, it has to be the progressive jackpots section, as it features titles from the Mega Moolah, WowPot and Age of the Gods jackpot networks.
Hugo Vs. Hellspin Casino
While Hugo probably trumps Hellspin in terms of bonus variety and quantity, we prefer the welcome bonus offered by its competitor. It is worth up to 2,400 EUR or 5,200 NZD/CAD + 150 free spins, which equates to five times as much bonus cash and just a few fewer free spins. However, it’s not just the size, as the wagering requirements of 40x (bonus only) are slightly better, and there are no maximum conversions, unlike at Hugo Casino.
Players who want more games to play will appreciate Hugo more, even if there isn’t much difference between the sites in terms of game variety. Neither has any progressive jackpot slots, and both use similar game providers. The difference is that there are over 7,000 at Hugo and just around 3,000 at Hellspin.
Our Opinion of Hugo Casino
As experienced casino goers ourselves, we can see why Hugo Casino is proving a popular site for many punters. The gaming library is huge, particularly when it comes to slots, and there’s plenty of bonus offers with just-above-average wagering requirements. In fact, there’s a different promotion to consider every day.
Customer support is another highlight, even if we’d like to see a more in-depth FAQ page. Responses almost always come within a minute via live chat, and it’s rare to find a platform that consistently replies to emails within four hours. As for safety standards, the HTTPS SSL-TLS and two-factor authentication mean you can feel confident that Hugo Casino offers a safe and secure platform.
Our biggest complaint has to be the 3x deposit turnover required before players can withdraw. Following that are the high minimum cash-out limits.
For example, we’re not sure why the platform would believe a minimum of €100 / C$/A$150 / NZ$200 is required to withdraw cryptocurrencies.
We’ll finish up with a minor complaint on top. The lack of progressive jackpot slots is one of them. Finally, caps on bonus winnings are another downside that could potentially turn players away.
