Lucky Louis Casino review
Lucky Louis is a UKGC-licensed online casino launched by Skill On Net in 2017. New players joining the site have the choice between two first-deposit bonuses. Either a 100 free spins bonus on the high-variance Big Bass Bonanza fruit machine or a 100% deposit match up to £20 + 50 Bonus Spins on the low-variance Star Joker slot game.
In our Lucky Louis Casino review, we show you what it was like for us to navigate the site’s 7,500+ game portfolio, make deposits and withdrawals, test the mobile interface and interact with the customer support team.
Lucky Louis Casino- Our Quick Verdict
- Best For: Slot players who want a huge range, anyone who wants fast payouts cleared by midnight GMT, players looking for daily bonuses for slots and table games, and mobile players after native iOS and Android apps.
- Skip If: You're a table game or live dealer player chasing a bonus via the welcome bonus, or you expect cashback, software provider network promotions, or regular tournaments.
- Biggest Weakness: The welcome bonuses are for slots only. Table and live dealer bets count 0% toward wagering, so if you don't play slots, you may be better off skipping the first deposit offers.
History Of Lucky Louis Casino
Lucky Louis Casino went live in 2017 under the operation of Skill On Net Limited, a company founded in 2005 and registered in Malta in 2010, with its UK operations headquartered in Limassol, Cyprus. The firm operates several other online casinos, including PlayOJO, Luna Casino, and Prime Casino.
Lucky Louis Casino
100 Free Spins on 1st Deposit
Code Not Required
Minimum Deposit: 10 GBP
Wagering: Bonus x10
Lucky Louis Casino Licensing Framework, Security and Player Protection
Via the Skill On Net operator, Lucky Louis Casino and all its games fall under four licensing jurisdictions. Each gambling operator mentioned has a strict licensing framework and a solid reputation across the iGaming industry.
- UK Gambling Commission (UKGC)
- Malta Gaming Authority (MGA)
- Danish Gambling Authority (DGA)
- Swedish Gaming Authority (SGA)
With the UK Gambling Commission, Skill on Net has account number 39326, under which we confirmed that the www.luckylouis.com website is ‘Active’ under the operator's licensing certificate number 039326-R-319358-054. Under the UKGC account, the Domain Names section shows the www.luckylouis.com domain name as ‘Active’.
This is great news because if you join the casino, your account and personal details are protected by the 10 Steps to Cyber Security, an anti-cyber-theft framework designed by the UK's National Cyber Security Centre (NCSC). It emphasises rules for internal operations and personnel and ensures that the iGaming interface uses SSL/TLS encryption over HTTPS.
One final point: under all the above-mentioned licensing authorities, the operator cannot use your funds for its day-to-day expenses. In fact, all player balances remain in separate, protected bank accounts, separate from the operator's funds.
What we like
- 7,500+ Online Casino Games
- Daily Bonuses via Bonus Picks
- Fast Withdrawals
- Excellent Licensing Systems
- Great Selection of Progressive Jackpots
- iOS, Android & Web Browser Mobile Interfaces
What we don't like
- No Software Provider Network Promotions
- Welcome Bonus Excludes Table Games
- No Cashback Offers
Lucky Louis Casino Overview
| Online | Since 2017 |
|---|---|
| Licence | |
| Games | 7,500+ |
| Software | |
|---|---|
| Owner | Skill On Net Limited |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | GBP, CHF, USD, AUD CAD, DKK, SEK, NOK, ZAR, RUB |
| Language | |
| Support | Email, Live chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 10 GBP |
| Min Withdrawal | 10 GBP |
| Withdrawal Limits | No withdrawal limits |
| Payout Timeframes | EWallets: 0-24 hours; Bank transfers: 3-5 days; Card payments: 3-5 days; Processing time: up to 24 hours |
Overview of The Available Bonuses at Lucky Louis Casino
There are a variety of bonus deals at Lucky Louis Casino, starting with the option to choose from two welcome bonus offers, which are available for online fruit machine players only, as bonus bets on non-slot games are not included. After you’ve used the introductory welcome offer, you can then move on to regular bonuses, where there are daily picks, giving you the option to choose a bonus every day. What’s more, these offers may also include bonus bets on virtual table and live casino games, so it’s always worth checking the terms for each.
Playcasino Exclusive Lucky Louis Welcome Bonus - 100% up to £20 + 50 FS
For those of you who sign up and deposit, you can choose a deposit match + free spins welcome bonus instead of the casino’s standard welcome offer, which is purely free spins. Therefore, this offer is best if you prefer not to risk free spins to build an unpredictable bonus balance, and prefer to have a predictable balance ready and waiting.
- First Deposit: 100% deposit match up to £20 + 50 Bonus Spins on Star Joker by Play’n GO at 5p per spin (Bonus Code: SJOKER100)
The minimum deposit is £10, and all you need to do is enter the bonus code when you make your deposit at the cashier. The free spins on the slot are lower than the standard offer, with 5p on Star Joker per spin and 10p on Big Bass Bonanza. The key difference is that Star Joker suits players who prefer low volatility slot gameplay, while Big Bonanza is a high volatility slot game.
Standard Welcome Bonus - 100 Free Spins
The standard Lucky Louis welcome bonus is for new players who prefer to claim a bonus entirely made up of free spins. It’s a popular bonus option across UK casinos, but more unpredictable than claiming a preset deposit match. It’s also purely for online slot players, with all winnings from free spins paid into a bonus balance that is only valid for bets on the casino’s selection of online fruit machine games.
- First Deposit: 100 free spins on Big Bass Bonanza by Pragmatic Play
- Spin Value: £0.10
Just note that you will need to use your free spins before you can start using your real money balance. Once you have your bonus balance, you will have the opportunity to convert your free spins winnings after your real money balance runs out.
Main Bonus Rules
The minimum deposit is £10, and you’ll need to claim the bonus 72 hours after you sign up. Once you deposit, your free spins (and bonus balance for the exclusive welcome bonus) will be immediately available. There is then a 10x wagering requirement regardless of where your bonus balance comes from, and you have 30 days to convert the offer into real money. The catch is that only bonus bets count towards the bonus rollover, and you cannot access this balance until your real money balance is £0.
Furthermore, you’ll need to follow the maximum bet rules, which are 10% of your bonus balance or £5, whichever is the lowest amount. Lastly, when playing through the wagering requirement, only bets on video slots count, so no table games or live dealer titles.
Regular Casino Bonuses
Rather than offer you the same weekly bonuses, Lucky Louis Casino gives you Daily Picks as part of its ongoing promotions. The more you play, the higher the number of loyalty points you'll earn.
As a loyal member, you will see improvements to the Daily Pick bonus deals. These can include more free spins and higher deposit match bonuses. Unfortunately, we couldn't find any tournaments that offer players a chance to win free spins or real money.
VIP Program
As soon as you sign up for the Luckylouis website and start to place real money bets, the casino automatically enrols you in the VIP program. Depending on your level, you will earn exclusive bonuses and promotions. Other perks include personalised account management, invitations to special events, and tailored offers and gifts.
- Bronze Level
- Silver Level
- Gold Level
Payment Methods and Payout Speeds
Lucky Louis Casino's main currency for UK players is the Great British Pound (GBP). The platform also accepts CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR, or RUB in other jurisdictions where the casino holds a license to operate.
How to Make a Deposit
The minimum deposit is only £10, making Luckylouis Casino ideal for low-budget players. As for deposit options, players in Great Britain can use debit cards, such as VISA, Mastercard, and Electron. There are also several acceptable e-wallets. Skrill, Neteller, and PayPal are the most popular. Other options available for non-UK residents are Paysafecard and Bank or Wire Transfer.
UK players cannot make deposits using credit cards. Under the British Gambling Act 2005, gambling entertainment companies cannot accept funds that come via a line of credit. However, Credit and debit cards are acceptable via the MGA version of the casino.
Withdrawals
One of the key selling points Lucky Louis Casino likes to point out is that all withdrawals stay pending only until midnight GMT; then your money is sent to your account. To get your money into your Lucky Louis Casino account, different payment methods apply to different jurisdictions.
The minimum withdrawal is £10. If you would like to withdraw a balance lower than this, you will need to contact customer support. As for withdrawal methods, you can use VISA, Mastercard, Electron, Skrill, Neteller, PayPal, Bank or Wire Transfer.
Withdrawals are free except for wire transfer, which comes with a £10.00 fee for transactions under £500. Also, the minimum cash out for wire transfers is £50.
Maximum withdrawal is as follows:
- United Kingdom: No withdrawal limits
Important Withdrawal T&Cs
- Pending Time: Until midnight GMT after you make a withdrawal request.
- KYC Checks: Within 72 hours of signing up for UK players. Before your first withdrawal for non-UK players.
- KYC Verification: Verification can take up to 72 hours.
Lucky Louis Casino Games and Software Providers
There is no doubt that the casino hosts games from some of the leading game providers on the iGaming scene. For example, we found games from Relax Gaming, Blueprint Gaming, Reflex Gaming, Realistic Gaming, Barcrest, Slingo, Merkur, and many more.
The game lobbies, which the casino has named as categories, are Slots, Roulette, Video Poker, Cards, Live Casino, Extra Games, Most Popular, New, and View All. These are the only filters available to sort games. There is no search option and no software provider filter.
Online Slots
Slot machines like Rainbow Riches, Cleopatra, Book of Ra Deluxe, Cops ‘n’ Robbers, and Deal or No Deal Megaways found in UK slot shops and land-based casinos are also available on Lucky Louis. There are also quite a few Playtech Cash Collect slot games that have become popular on the land-based gambling scene online at Lucky Louis.
- Book Themed Slots: Book of Books, Book of Dead, Book of the Fallen, Book of Magic
- UK Land-based & Online: Rainbow Riches, Slots O Gold, Cops 'n' Robbers Big Money, Catch of the Day
Furthermore, if you are looking for classic games with bonus features, Play'n GO offers Fire Joker and Charlie Chance in Hell to Pay, which are two more games you will find in UK fruities.
Underwater themes, pirates, Egypt, sports, travel, fruits, luxury lifestyle, horror, mystery, movies, TV series, rock bands, and tons of other themes at this casino will mean that you will find a slot title that suits your tastes.
Jackpot Slots
The dedicated jackpot section includes famous stand-alone slot titles. For instance, you'll find Divine Fortune, Wonder Woman, and Mega Fortune progressive slots.
- Jackpot King: Eye of Horus, Top Cat, Fishin’ Frenzy Even Bigger Catch, The Goonies
- Dream Drop: The Great Pigsby, Mow Money, Bill & Coin, Cod of Thunder
We also came across the Dream Drop, Rapid Fire Jackpots, Age of the Gods, Power Play, and Jackpot King progressive jackpot networks. For non-progressive slots with random jackpot wins, Playtech has a range of Mega Fire Blaze games. As for fixed jackpot titles, Wazdan Hold the Jackpot, Playson Hold the Jackpot, and Spinplay Link & Win games come with jackpot wins up to 5,000x your spin bet.
Live Casino
The live casino has evolved considerably since the Playcasino.com team's first Lucky Louse Casino review. We still found it difficult to quickly find the games we wanted to play due to the lack of filters, but this section of the casino isn't as large as the online slot lobby, so we found it more manageable.
- Live Roulette: Roulette La Partage, Mega Fire Blaze Roulette, Namaste Roulette, Double Ball Roulette
- Live Blackjack: Blackjack Party, Emerald Speed Blackjack, Mega Fire Blaze Blackjack, Super Stake Blackjack 100x
You'll find live games from Evolution, Pragmatic Play Live, and Authentic Gaming. The most popular card games are Blackjack and Baccarat, followed by Dragon Tiger and various live casino poker games. These games come with betting ranges from £1.00 to £ 25,000 for VIP tables.
There is also a nice selection of live roulette games. You can play either single-zero or double-zero variants with live dealers or on auto-roulette tables. Plus, there are plenty of roulette games with multipliers.
Mobile Casino Review
We found several options to stream games from Lucky Louis Casino to our mobile devices.
- Android App: Downloaded via the Google Play Store
- iOS App: Downloaded via the App Store.
- Web Browser (Web App): The interface is fully HTML5-enabled. That means anyone using any mobile operating system with an HTML5 web browser can access the casino via Chrome, Safari, Edge, or another popular web browser.
We tested the mobile version of the site on several devices. We also downloaded all apps to see what the Lucky Louis mobile casino has to offer across all operating systems, apps, browsers, and a variety of mobile devices. The site is fully responsive, and we found no issues navigating games, configuring responsible gambling settings, or opening the live chat. Deposits and withdrawals while on the move were also straightforward, thanks to a well-designed cashier area for mobile users.
Experience with Customer Support at Lucky Louis Online Casino
One of the advantages of becoming a member of an online casino operated by a company that also runs numerous other casinos is its customer support setup.
Lucky Louis has an entire support team ready and waiting at the end of an email support system and a real-time live chat facility. In addition to this, you can also call the casino on its support number, use the FAQ self-help section, or check out the casino on Facebook or Twitter.
- Live Chat: The live chat features professional customer support. When we connected to the real-time chat facility, we had a personal customer advisor walk us through specific points, such as the VIP levels available. We asked about this particular topic because the information on the site was a little vague.
- Email: To get in touch with the customer services team via email, you can send a message to [email protected]. What we've experienced from our emails is that you can expect a reply from the support team within one to two days.
- FAQ: The FAQ section at first glance looks basic, but once you expand the various sections, there are 100s of Q&As. Hence, we decided to give it a bullet point in this review.
- Customer Complaints: Section 22 of the casino terms outlines the entire complaints procedure. As per British law, Luckylouis Casino has to appoint an 'Alternative Dispute Resolution' partner. In this case, it is eCOGRA which will step in and mediate under UKGC regulations in cases whereby the player and casino cannot come to an agreeable solution to resolve a complaint.
Comparing Lucky Louis Casino with iGaming Competitors
Comparing this detailed Lucky Louis UK casino review with the other British online casino reviews we've carried out was a breath of fresh air. You'll see why as we pitch PlayUK and 888Casino versus the Lucky Louis iGaming interface.
| Casino | Lucky Louis Casino | PlayUK Casino | 888Casino |
|---|---|---|---|
| Welcome Bonus | £20 (Exclusive Welcome Bonus) ‘or’ 100 Free Spins (Standard Welcome Bonus) | £50 | £100 (alternative to free spins) |
| Wagering Requirements | 10x | 10x | 10x |
| Free Spins | 50 (Exclusive Welcome Bonus) ‘or’ 100 (Standard Welcome Bonus) | - | 100 (alternative to deposit match) |
| Game Providers | 75+ | 12+ | 25+ |
| Minimum Deposit | £10 | £10 | £10 |
| Key Payment Methods | Visa, Mastercard, Electron, Skrill, Neteller, PayPal, Paysafecard, Bank/Wire Transfer | Visa, Maestro, Mastercard (debit only), Paysafecard, Trustly, Zimpler, PayPal, Skrill, Neteller, Boku Pay By Phone | Visa, Mastercard, PayPal, Neteller, Skrill, Trustly, Pay by Bank, Paysafecard, Apple Pay |
| Monthly Withdrawal Limit | Unlimited | Unlimited | Unlimited |
| Sports Betting Availability | ❌ | ❌ | ✔️ |
Where Lucky Louis wins is in having the largest number of software providers, which naturally means a wider selection of games. Also, the casino is one of the three options here that gives you the choice of two welcome bonus offers. That said, both Lucky Louis welcome bonuses are smaller than those offered by PlayUK and 888Casino.
Rounding Up Our Lucky Louis Casino Experience
Lucky Louis is a strong pick because its 7,500+ game portfolio beats many UK competitors hosting only 2,000 to 3,000 games. Also, the site will suit you if you prioritise fast withdrawals, enjoy playing progressive jackpots, like daily bonuses that cover both slots and table games, and prefer playing through iOS and Android apps. It's less suited to table game and live dealer players hoping to clear a welcome bonus. You also won't find cashback, network promotions, or recurring tournaments here. If none of those gaps bothers you, it's an easy casino to recommend.
