Dukes Casino review
British players can safely play at Dukes Casino, operating under the oversight of the UK Gambling Commission, which is considered one of the best licensing authorities when it comes to play protection. As for casino games, you will have access to 2,700+ games, with a little over 2,500 of those online slots, some of which are also found on popular gambling websites and physical venues. Other than slot games, there are virtual table games, crash games, live dealer tables and game shows, bingo/lotto and scratch cards.
History Of Dukes Casino
Dukes Casino launched in the United Kingdom in 2012 under ProgressPlay Limited, a Maltese company registered with the Malta Business Registry (MBR) in 2012 under company registration number C 58305.
Dukes Casino
100% up to £100 + 50 Free Spins
Code Not Required
Minimum Deposit: 10 GBP
Wagering: Bonus x50
Gambling License and Player Security
The British version of DukesCasino.com is operated by ProgressPlay Limited, which holds a UK Gambling Commission licensing certificate under account number 39335.
There is also another version of the casino that operates under the Malta Gaming Authority, though this version is inaccessible to players in Great Britain. With that said, the MGA goes to show just how secure Dukes Casino is, as it holds two highly regarded licensing certificates.
As a UK player playing on the UK version of the casino, you are protected under the laws of the British Gambling Act 2005. That means the website must operate under the UK government's 10 Steps to Cyber Security. There are also excellent fraud protection systems in place.
In addition, when we investigated how Progressplay Limited segregates and protects funds, we found that under section 'H. Deposit and Withdrawals' in the terms and conditions state that its level for fund protection is 'Not Protected Segregation', meaning if the casino becomes bankrupt, there is no guarantee you will get your funds back.
What we like
- 2,700+ Casino Games
- 90+ Software Providers
- Excellent Progressive Jackpots
- eCOGRA ADR Complaints Service
- Strong UKGC & MGA Licensing
- Excellent Responsible Gambling Tools
What we don't like
- No Blueprint Jackpot King Slots
- Player Funds Are Not Protected From Insolvency
- Bonuses exclude Skrill and Neteller Deposits
Dukes Casino Overview
| Online | Since 2012 |
|---|---|
| Licence | |
| Games | 2,700+ |
| Software | |
|---|---|
| Owner | ProgressPlay Limited |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | GBP |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 10 GBP |
| Min Withdrawal | 10 GBP |
| Withdrawal Limits | No withdrawal limits |
| Payout Timeframes | EWallets: 24 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 3-5 days; Pending Time: 72 hours |
Dukes Casino Bonuses And Promotions
There is a welcome bonus to get new players started with a bonus balance via a deposit match and any winnings from free spins. If you decide to continue to deposit regularly, there are reload bonuses and free spins available as ongoing promotions.
Welcome Bonus
- First Deposit Bonus: 100% deposit match up to £100 + 50 Free Spins on Diamonds of the Realm Slot
*New Players Only. Wager from real balance first. 50X wager the bonus. Contribution varies per game. Selected games only. Wager calculated on bonus bets only. Bonus valid 30 days / Free spins valid 7 days from receipt. Max conversion: 3 times the bonus amount or from free spins: €20. Withdrawal requests void all active/pending bonuses. Full Terms apply
Main Bonus Rules
The number one rule when using bonus money bets is to make sure your bets stay below the maximum bet for all bonus money. Exceeding this amount usually results in the casino denying bonuses to real money conversions.
- Minimum Deposit: £10.00
- Bonus Money Wagering Requirement: 50x Bonus Only
- Max Bet For All Bonus Money: None Mentioned
- Bonus Validity: 30 days
- Max Bonus to Real Money Conversion: 3x max conversion
- Exclusions: Skrill and Neteller deposits
Regular Bonuses
- Free Spins: There are two free spins bonus offers. 50 Free Spins on Viking Runecraft Apocalypse (Promo Code: VIKING) and 50 Free Spins on Beasts of Fire (Promo Code: TGIF). Dukes Casino will often update these offers by changing the video slot.
- 100% Reload: 100% Deposit Match up to £25 +15 Free Spins on Banana Rock slot with the Promo Code "BANK"
- 50% Reload: 50% Deposit Match up to £25 + 10 Free Spins on Piranha Pays with the Promo Code "WEEKEND"
- 35% Reload: 35% Deposit Match up to £35 + 20 Free Spins on Trinity Impact slot with the Promo Code "WED35"
- Software Provider Promotions: Look out for leaderboard promotions from different software providers. You'll need to meet the minimum bet to qualify and play qualifying slots. If you earn enough points and win a cash-paying position, there are no wagering requirements.
Bonus Bet Game Weights
An important rule to follow to ensure you remain within the boundaries of the bonus rules is that you do not place guaranteed bets. A guaranteed winning bet would be betting on black/red at the same time, or high/low. For Baccarat, a guaranteed winning bet would be betting on Player and Banker simultaneously.
- 100% - Slots
- 10% - Blackjack, Baccarat, Roulette, Poker Tables and/or Jackpots
- 5% - Video Poker
- Excluded - Games listed in 'Section 9' of the Bonus Policy, which is available in the footer.
Payment Methods and Payout Speeds
The British version of Dukes Casino only accepts the Great British Pound (GBP). There are no fees to deposit, and when you send money, as long as funds are available, your bankroll will be topped up instantly, so you can start playing real money games and claiming bonus deals immediately.
Also, when it comes to payment processing, you will see either Babaloo Limited or ProgressPlay Ltd on your statements.
How to Deposit
The minimum deposit is £10.00, and you can make payments via Visa, Mastercard, PayPal, Pay via Phone, Paysafecard, Open Banking, Skrill, Neosurf, Neteller and Payz.
An important rule under the UK Gambling Act 2005 is that credit cards cannot be used to make payments to any online casino supplying British players. The rule also means you cannot use a third-party intermediary like an e-wallet to top up via a credit card and then pay into the casino.
How to Withdraw
The minimum withdrawal is £10.00. For withdrawal methods, you can use any of the above-mentioned deposit options. One problem we have with the casino is that withdrawals incur a processing fee in the amount of 1% up to £3 per withdrawal.
Maximum withdrawals are as follows:
- Daily: Unlimited
- Monthly: Unlimited
Important Withdrawal T&Cs
- Pending Time: 1 to 3 business days
- Deposit Turnover: None
- KYC Checks: Automatically processed when you sign up. If the automated system cannot verify your details, you will need to upload.
- KYC Verification: The KYC team will verify your documents as soon as possible, but does not provide a specific timeframe. Our documents were verified within 1 day of signing up.
Dukes Casino Games and Software Providers
On the main All Games page, you can sort software providers using the 'All Providers', 'All Subproviders', and 'All Game Types' drop-down menus. Interestingly, there are software providers that supply both the UK online and land-based casino markets. For example, Inspired Gaming, Playtech, 1x2 Gaming, and Blueprint create online video slots and gaming machines for UK casinos, slot shops, and venues where gambling is legal.
As for the total number of software providers hosted by Dukes Casino, we counted 90+, which is a huge number of game developers for a British iGaming platform. As for filtering games into lobbies, you can choose All Games, Popular, Slot, Casino, Jackpots, Casual, Playtech, or Live via the main menu or 'Game Types' drop-down.
Video Slot Games
We spent quite some time getting acquainted with the Dukes Casino online slots library. Under the main All Slots section, we counted 2,500+ game titles, which is more than enough to keep any video slot enthusiast busy. Plus, that number will continue to grow by 50+ new games each month as game developers release new slots every week and month.
As for playing slots at Dukes Casino, we began by focusing on the 'Popular Games' section. The top 5 most popular video slots at the time of this review included The Walking Dead Ca$h Connect, Ruby Rush, Shrine of Anubis Gold Hit, and Big Circus Mega Fire Blaze.
We also noticed slot games available not only at online casinos in Britain, but also on Playtech's land-based gaming machines. Leprechaun's Luck Ca$h Collect, Rainbow Riches, Rainbow Cash Pots, 20p Slot, and Gold Cash Free Spins, which we added to our favourite slots section, as these are games the team here at Playcasino.com know and love.
Just note that the maximum bets allowed if you are 18 to 24 are £2.00 per spin. If you are 25 and over, then you can bet up to a maximum of £5.00 per spin.
Progressive Jackpots
We are impressed with the jackpot section. There are progressive slots from Playtech, Games Global, Relax Gaming, Red Tiger, Greentube, and Play'n GO. Stand-alone slots that pay can pay out anything from £10,000 up to £200,000, depending on the game you play, include Gift Shop, Cash Splash, Gunslinger Reloaded, Leprechaun Goes to Hell, Bell of Fortune and Speed Cash.
Also, Playtech's Sporting Legends jackpot games are often sought-after jackpot slots as they feature sports stars like Brazil's Roberto Carlos and Frank Bruno.
For potentially life-changing wins, the Dukes Casino Jackpot lobby includes games from the following pooled networks, each of which has multiple video slots connecting to the same progressive jackpots. Age of the Gods, Mega Moolah, WowPot!, Dream Drop And PowerPlay
Live Casino Games
Aside from an excellent selection of video slots, another of Dukes casino pros is the live casino gaming lobby, which hosts games from brands considered the best live dealer game developers in the global iGaming industry. Playtech, Evolution Gaming, OnAir Entertainment, and Authentic Gaming.
If you are looking for an alternative way to play online slots, there are live slot games set in a dedicated live dealer studio. A host is commentating on the action, and a community chat is available on games like Buffalo Blitz Live, Crazy Coin Flip, Sakura Fortune, and Extra Chilli Epic Spins.
For card sharks, dice and roulette enthusiasts, you have over 100 live games to choose from. Craps, Bac Bo, Lightning Dice and Sic Bo are live dice games. You'll find more than 30 roulette tables with varying rules, such as single or double zero, Double Ball Roulette, Cash Collect Roulette and various versions offering the chance to win multipliers.
Card games also come with different variants. Blackjack games offer side bets, free bets, multipliers, multi-hand, and traditional gameplay. Additionally, the Dukes live casino lobby features live baccarat, Andar Bahar, and a variety of live poker games.
Gameshows
Game shows have long been a popular attraction, especially for online slots players looking for alternative gameplay with bonus rounds, multipliers, and the same unpredictability and excitement of online slots.
Live Wheel of Fortune games are a perfect example. Gameshows like Adventures Beyond Wonderland, Monopoly Live, Spin a Win, and Crazy Time all use the Wheel of Fortune mechanic to deliver game results. Other game shows that have proven popular are Crazy Pachinko, Mega Fire Blaze Lucky Ball Live, The Greatest Cards Show Live, and Race Track.
Mobile Casino Review
We searched the Google Play and Apple Store apps for an app, but the Dukes mobile casino does not offer downloads. That's not a problem whatsoever, as there is instant play access via mobile web browsers. We used Chrome, Edge, and Safari for our main tests across various tablets and smartphones.
All the games available on the desktop version are also accessible via web browsers, which all use HTML5 technology to resize webpages and games to neatly fit any screen size. Overall, our experience playing on the mobile site can be explained as smooth, fast, and user-friendly.
Customer Support
Under UKGC rules, all terms and conditions, as well as bonus terms, displayed on the casino website are legally binding. As we investigated the T&C sections, we found that Dukes Casino has paid attention to detail, although the text layout is not reader-friendly in our opinion. Adding some spaces would be nice to break up the sections.
- Live Chat: The live chat is open 9:00 a.m. to 8:00 p.m. GMT. When it is open, we found response times to be between 1 and 5 minutes. After 6 p.m. and on weekends, you may need to wait a couple of minutes before you are online with a support agent in real time.
- Email: If you prefer to simply send an email, you can message the casino's support team via [email protected]. Response times will vary. For our testing team, replies took anywhere from a couple of hours to a couple of days.
- Complaints Procedure: To file a complaint, please email [email protected]. Under UK law, the casino is required to address your complaint and make every effort to resolve it with your agreement. If you cannot come to an agreement, you can escalate your complaint to eCOGRA. For the complete complaints procedure, see section 'P. Complaints and Disputes' in the terms and conditions.
Alternative Online Casinos
When our team here at Playcasino.com reviews an online casino, we always pick two alternative iGaming platforms. The goal is to make some brief comparisons to help you with your decision-making process when choosing an online casino to play at.
Dukes Vs. 888 Casino
888 Casino is also a UK online casino. It is owned by the same company as William Hill, which is Evoke, a London Stock Exchange-listed company. One advantage 888 has over Dukes Casino is that its members can also bet on sports and poker via the 888Poker and 888Sports lobbies hosted on the website.
However, 888's game selection isn't as large as Dukes' library of 2,700+ games. Still, 888 does have an excellent reputation for hosting well-known British software providers and a large number of games available in the country online and in land-based casinos- Barcrest, IGT, Playtech, Blueprint, 1x2 Gaming, Ainsworth, and Aristocrat.
Comparing the bonuses at these two casinos, 888 Casino offers a 100% deposit match up to £200, there is a 90-day bonus validity, and the wagering requirement for bonus money is just 40x. As for ongoing bonuses, 888 has plenty of unique live dealer promotions, and there are daily bonus offers via its Daily Wish wheel, which could land you free spins, cash, or bonus money.
Dukes Vs. Winomania Casino
Winomania is a much smaller site compared to Dukes Casino. It only hosts around 500 games, which, if you are new to iGaming, might suit you better. Its gaming lobby selection gives you a good introduction to online casino gambling without overwhelming you with thousands of games.
The welcome bonus for new players isn't much different from Dukes either. Winomania gives you a 100% deposit match up to £100 + 100 Bonus Spins, which is actually an extra 50 free spins. The wagering requirements are also slightly lower at 40x, while the bonus expiry at both casinos is the same at 30 days.
One area Winomania isn't quite up to scratch on is its ongoing regular bonus offers. There is a cashback for VIP players and plenty of software provider promotions. However, the promotions section does not offer any reload bonus deals or free spins bonuses.
Our Opinion of Dukes Casino
Dukes Casino is one of the better British online gambling platforms we have reviewed here on Playcasino.com. There are thousands of games from popular software providers, some of which also supply slot and virtual table games on land-based gaming machines as well as to online casinos.
There are a couple of areas we can pick holes in. A minor one is that there is no sportsbook, but that's simply because Dukes has focused its brand name on iGaming only. In regard to the selection of games, we would like to see Blueprint Gaming's Jackpot King progressive jackpot added to complement what is already an excellent selection of jackpot games, which is also minor.
However, a major letdown is that there is a 1% processing fee up to £3 per withdrawal. This rule will not affect high rollers, but it's certainly not budget player-friendly, especially if you are a penny slot player. Another major issue is that player funds are not protected, which means if the operator goes into insolvency, there is no guarantee you will get your money back.
To finish on a high note, we have to compliment Dukes Casino on its excellent responsible gambling tools, its complaints procedure, which uses eCOGRA for arbitration, and of course, its strong UKGC licensing!
