SpinsUp Casino review
SpinsUp Casino is owned and operated by Novatrix SRL, a company with Costa Rican registration. We know Novatrix well: over the years, we’ve reviewed many of its casinos, including Koru, Dazard, Drakaris, ReelsOn, Axe Casino and Crusino.
The platform’s design is pure circus, with ringmasters, fortune tellers, and lions in sequinned jackets. New players can claim a four-deposit welcome package worth up to €5,000 / A$5,000 / NZ$5,000 + 300 free spins, followed by weekly reloads and gamified extras.
This review covers SpinsUp’s promotions, compares the cashier and game library across EU, AU, and NZ accounts, discusses the VIP and loyalty program, and shares our experience of contacting the support agent.
Our Quick Verdict
- Best for: Slot players in New Zealand and Europe who want a deep provider roster; MiFinity and crypto users; high-volume players who’ll take advantage of loyalty cashback of up to 20%.
- Skip if: You’re an Australian player looking for Evolution, Hacksaw, or NetEnt games; you expect self-service deposit limits.
- Biggest weakness: The time window for clearing every deposit bonus wagering requirement is just three days.
SpinsUp Casino Background, Licence, and Security
SpinsUp online casino is run by Novatrix SRL (registration number 3-102-893958, Cartago, Costa Rica), a company that operates a range of other online casino brands we reviewed earlier, including Crusino and Drakaris, which we use for comparison below.
Licence and Regulation
Novatrix SRL, a company registered in Costa Rica, owns and operates SpinsUp under licence no. 0000002 issued by the Tobique Gaming Commission, as stated in the casino’s terms and conditions. The same operator runs several other casinos we’ve reviewed on Playcasino, including Koru, Dazard, Drakaris, ReelsOn, Axe Casino and Crusino.
Security and Player Protection
The FAQ states that the platform uses 128-bit SSL encryption and that all games hold RNG certificates, but no specific testing lab is named. The account allows turning on two-factor authentication, checking a session history with IP and device, and requesting a monthly personal data report. KYC documents include photo ID (with a selfie step), proof of address, payment method confirmation, and phone verification. SpinsUp Casino can review these documents for up to 30 working days.
When checking the responsible gambling policy, we noticed that it lists deposit, loss and wager limits, cooling-off, and self-exclusion. However, these tools don’t appear in the account settings – you have to activate each of them through support. There’s no session-time limit or reality check.
What we like
- Loyalty thresholds and cashback rates fully published, with next-day cashback up to 20%
- Lucky Spin, Lucky Box, and a free daily Haunt Box on top of the reloads
- Four weekly reloads
- Skrill, Neteller, and MiFinity work both ways in NZD, and crypto works in every market
What we don't like
- No self-service limits – every responsible gambling tool goes through support
- 40x wagering with a three-day expiry on all deposit offers
- Australian lobby doesn’t feature Evolution, Hacksaw, NetEnt and Play’n GO
- No card withdrawals in any cashier we checked
SpinsUp Casino Overview
| Online | Since 2023 |
|---|---|
| Licence | |
| Games | 11,000+ |
| Software | |
|---|---|
| Owner | Novatrix SRL |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, USD, CAD, AUD, NZD, NOK, INR, BCH, BTC, LTC, ETH, DOGE, XRP, USDT, ADA, TRX, BNB |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 20 EUR / 30 AUD / 30 NZD |
| Min Withdrawal | 20 EUR / 30 AUD / 30 NZD |
| Withdrawal Limits | Daily: 2,000 EUR / 3,000 AUD / 3,000 NZD; Weekly: 5,000 EUR / 7,500 AUD / 7,500 NZD; Monthly: 20,000 EUR / 30,000 AUD / 30,000 NZD |
| Payout Timeframes | EWallets: Instant; Credit / Debit Cards: 1-3 days; Bank Transfers: 3-7 days; Pending Time: 72 hours |
SpinsUp Casino Bonus Offers and Promotions
The promo page at SpinsUp new online casino is busy and includes a four-stage welcome pack, four weekly reloads, a free daily Haunt Box, two paid “lucky” mechanics, and a points shop – that’s a generous promo calendar compared to many other online casinos.
To claim the SpinsUp casino bonus, go to the cashier – deposits and switch the Bonuses toggle on. Only the first deposit bonus applies automatically, and the rest of the offers use codes, so for later bonuses, tap Redeem Bonus Code and enter the code before depositing. The Bonuses toggle also controls loyalty cashback and Lucky Box eligibility.
Welcome Bonus – Up to €5,000 / A$5,000 / NZ$5,000 + 300 FS
- 1st deposit: 100% up to €1,000 / A$1,000 / NZ$1,000 + 100 FS on Fruit Million or Lady Wolf Moon
- 2nd deposit: 50% up to €1,000 / A$1,000 / NZ$1,000+ 50 FS on Gold Rush with Johnny Cash – code SPINSUP2
- 3rd deposit: 50% up to €1,500 / A$1,500 / NZ$1,500 + 50 FS on Wild Cash – code SPINSUP3
- 4th deposit: 75% up to €1,500 / A$1,500 / NZ$1,500 + 100 FS on Miss Cherry Fruits – code SPINSUP4
Main Bonus Rules
| Bonus Terms | 🎁 Casino Bonus | 🎰 Free Spins |
|---|---|---|
| 💵 Minimum Deposit | €20 / A$30 / NZ$30 | €20 / A$30 / NZ$30 |
| 🔁 Wagering Requirements | 40x (bonus only) | 40x |
| ⏳ Validity Period | 3 days | Activate within 3 days |
| 💰 Maximum Bet | €5 / A$7.50 / NZ$7.50 | €5 / A$7.50 / NZ$7.50 |
| 🏆 Win Limit | None for these match levels | Not stated |
Our Wagering Analysis
The wagering requirement of 40x is only applied to the bonus amount, and your deposit is played first. A €/$1000 first deposit means €/$40,000 in wagers, or 35-55 hours of €1 spins within just 72 hours. That doesn’t sound realistic for anyone who has a job and personal life. Smaller deposits make this work better.
SpinsUp Reload Bonus Offers, Cashback Bonus, and Other Promotions
At the time of our review, SpinsUp online casino recurring bonuses included four code-based reloads a week. All share the same 40x wagering requirements, three-day validity, and the €5 / A$7.50 / NZ$7.50 max bet.
Tuesday Reload – Up to €500 / A$750 / NZ$750 + 20 FS
A Tuesday deposit of at least €20 / A$30 / NZ$30 with the code TUESDAY awards a 50% match bonus plus 20 free spins on Book of Dead, Mystery Joker, or Legacy of Dead (BGaming titles are available where Play’n GO is blocked).
Thursday Boost – Up to €500 / A$750 / NZ$750
Use the code THURSDAY when depositing a minimum of €50 / A$75 / NZ$75 on Thursday to get a 30% match bonus.
Friday Fortune – Up to €100 / A$150 / NZ$150
Depositing €20 / A$30 / NZ$30 or more on Friday with the code FRIDAY awards a 30% match bonus.
Sunday Funday – Up to 150 FS
Code SUNDAY gives 50, 100, or 150 free spins for deposits of €50 / €100 / €150 (A$ and NZ$75 / 150 / 225), on the same games as Tuesday.
Lucky Spin – Up to €10,000 / A$15,000 / NZ$15,000
Every verified player at SpinsUp online casino can spin one of two wheels after depositing a qualifying amount:
- A €30-99 / A$45-149 / NZ$45-149 deposit with the code SILVER awards one Silver wheel spin
- A €100+ / A$150+ / NZ$150+ deposit with the code GOLD awards one Gold wheel spin
You can take advantage of each of them up to three times a day after making qualifying deposits. Cash prizes carry 10x wagering and free spins 30x, both within seven days. Free-spin winnings are capped at €300 / A$450 / NZ$450, cash prizes at €50 / A$75 / NZ$75 or the bonus value, whichever is higher.
Lucky Box – Up to €15,000 / A$22,500 / NZ$22,500
Making a qualifying deposit gives access to a box:
- A €50+ / A$75+ / NZ$75+ deposit with the code RARE earns a Rare box
- A €100+ / A$150+ / NZ$150+ deposit with a code EPIC brings an Epic box
Prizes carry 10x wagering within seven days, with cash wins capped at 5x the prize and free-spin wins at 25x.
Haunt Box – Free Daily Box
Every player who deposited at SpinsUp online casino in the previous seven days gets one free box daily, with 10x wagering over three days.
SpinsUp Casino VIP and Loyalty Program
SpinsUp online casino has two tracks: a public Loyalty Program with ten levels and an invitation-only VIP Club. For the Loyalty Program, you earn 1 CP for every €20 / A$30 / NZ$30 wagered on slots.
The platform publishes thresholds for every level, from 500 CP at Level 1 to 5,000,000 CP at Level 10. Each level-up gives an instant reward, from €10 / A$15 / NZ$15 up to €100,000 / A$150,000 / NZ$150,000. The next-day cashback percentage rises from 3% to 20%, while the weekly cashback rate climbs from 3% to 10%, and the monthly one from 2% to 6%. Cashback is only paid on losses above €100 (stated in EUR only), carries a 10x wagering requirement and a 10x win cap.
| 👑 VIP Level | 💸 Daily Withdrawal (EUR) | 💰 Daily Withdrawal (AUD/NZD) |
|---|---|---|
| Loyalty Levels 1-10 | €2,000 | A$3,000 / NZ$3,000 |
| VIP Club (invitation only) | Not published | Not published |
Level 1 takes €10,000 / A$15,000 / NZ$15,000 in slot wagers – a few weeks of regular play. Level 4 needs €1 million, and Level 10 requires €100 million. The instant rewards work out to about 0.1% of what you’ve wagered, so the real value comes from cashback, which only gets interesting from Level 4 up.
SpinsUp Casino Games and Software Providers
What you get in the SpinsUp online casino lobby depends on your location. We counted 205 studios on the provider list when testing from New Zealand, but only 122 on the Australian one. The European lobby carries the same major names as in New Zealand. The platform does not publish its total game count, but based on providers' listings, the library clearly runs into several thousand titles.
The Australian lobby loses such big names as Evolution, Ezugi, Hacksaw, NetEnt, Red Tiger, Play’n GO, Playtech, Games Global, Nolimit City, and Relax Gaming.
The lobby at SpinsUp casino is easy to navigate, with a provider filter showing game counts. RTP and volatility figures are not shown while browsing. The categories include Slots (Pokies on the Australian site), New Games, Bonus Buy, Hold & Win, Megaways, Jackpot, Instant Win, Drops & Wins, and an Exclusive tab. Live Casino has its own tab, split into Popular, Game Shows, Roulette, Blackjack, Baccarat, Poker, Live VIP, and Other Games.
Slot Machines, Jackpot Slots, and Instant Games
Every market’s slots catalogue at SpinsUp online casino is anchored by Pragmatic Play, and the lobby leans on its hits: Gates of Olympus 1000, Sugar Rush 1000, Sweet Bonanza, and Big Bass Splash. The Debut Spectacles row gives smaller studios a stage, from Megafair’s 3 Hot Volcanoes Hold & Win to Ela Games’ Piñatas Festival. Outside Australia, Hacksaw Gaming and Nolimit City cover high volatility, while NetEnt and Red Tiger bring the classics. Instant games come from Spribe, Turbogames, and Galaxsys.
- We particularly liked: Chaos Crew 3 from Hacksaw Gaming. The slot’s RTP is up to 96.18%, volatility is high, and the max win is 30,000x the bet. Chaos Crew 3 uses a 5x5 grid with 19 paylines, wilds with 2x-20x multipliers, and three distinct free spins modes. It also offers feature buys from 5x to 200x the stake. This title isn’t available to players in Australia.
Live Casino, Table and Card Games
The live dealer section at SpinsUp new online casino is led by Evolution and Pragmatic Play Live, though Australians only get the latter. In the EU and NZ, Evolution brings such titles as Crazy Time, Lightning Roulette, Mega Ball, and Ultimate Texas Hold’em. Pragmatic Play Live’s 395 tables include Mega Roulette 3000, Speed Baccarat, VIP Blackjack Ruby, and Sweet Bonanza CandyLand, among other games. Smaller studios add extras like ICONIC21’s Gravity Blackjack and JackTop’s VIP Vault Roulette x777.
- We particularly liked Monopoly Live by Evolution. This live game has an RTP of up to 96.23%, high variance, and a max payout of 10,000x or €500,000. At SpinsUp, bets run from €0.10 to €1,000 on the number segments. You bet on where a 54-segment wheel will stop. There are number segments and sectors with features like Chance (a random cash prize or a multiplier for the next spin), 2 Rolls and 4 Rolls that launch a 3D bonus round where Mr Monopoly moves around the board collecting multiplier prizes. It’s not available to Australian players.
SpinsUp Casino Payment Methods and Payout Speeds
The cashier varies depending on your location and currency. EUR gets seven deposit methods, NZD eight, and AUD just four. Crypto is available for all markets, and SpinsUp Casino doesn’t charge any fees. The cashier is clean, with every method’s minimum shown straight away.
How to Deposit
- Cards: Visa, Mastercard (EU, AU, NZ)
- Mobile wallets: Apple Pay (EU, NZ)
- E-wallets: MiFinity (EU, AU, NZ), Skrill (NZ), Neteller (NZ), Revolut (EU)
- Vouchers: Neosurf (AU, NZ), Paysafecard (NZ)
- Banking: Bank Transfer (EU)
- Crypto: Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Tether, Ripple, Binance Coin, Cardano, Tron
The minimum deposit sum is €20 / A$30 / NZ$30. Compared to other online casinos we reviewed, this amount aligns with the average floor.
Withdrawal Duration, Limits, Verification and KYC
- Banking: Bank transfer via PayAnyBank (EU, AU, NZ), Bank Transfer (EU, AU), SEPA (EU)
- E-wallets: MiFinity (EU, AU, NZ), Skrill (NZ), Neteller (NZ)
- Crypto: the same ten coins
According to the T&Cs, the minimum withdrawal amount is €20 / A$30 / NZ$30. The monthly withdrawal limit is €20,000 / A$30,000 / NZ$30,000. However, the cashier tells a different story.
PayAnyBank asks for €10 in EUR, A$100 in AUD, and NZ$20 in NZD, while the AUD Bank Transfer option needs A$500. The daily cap is €2,000 / A$3,000 / NZ$3,000, and the weekly cap is €5,000 / A$7,500 / NZ$7,500.
Withdrawal requests are processed within 72 hours of approval, after which crypto and e-wallets are listed as instant. Cards are listed at 1-3 days, but no card option appeared in any cashier we checked.
All deposits must be wagered at least 3x before withdrawal.
- Expert Tip: Upload your KYC documents under Profile – Verification before your first withdrawal, and ask support to verify your phone at the same time. This will help avoid withdrawal delays.
SpinsUp Casino Website Design, Usability and Mobile Use
SpinsUp online casino has a dark layout. It’s busy yet easy to scan, with Casino and Live Casino tabs in the header and promo pages in the side menu.
There’s no native SpinsUp app – the Download App page only explains how to add SpinsUp to your home screen as a web app on iOS (Safari) or Android.
SpinsUp Casino Customer Support
To contact support at SpinsUp online casino, you can use a 24/7 live chat or email [email protected]. VIPs also get an extra email and WhatsApp line.
We tested the live chat, which opened with an AI bot, and a human agent connected in under a minute when we requested. We asked, “For the welcome package, does the 40x wagering apply only to the bonus amount, or to the deposit plus the bonus?” along with four questions on validity, payment methods, payout times, and responsible gambling limits.
Agent Jim’s first answer took about six minutes. He confirmed bonus-only wagering, three-day validity, no casino fees, and that limits are set via support. On payment methods, he pointed us to the deposit page, and for payout times he sent a link instead of an answer.
SpinsUp Casino Compared with Other Online Casinos
We compared SpinsUp online casino with Crusino and Drakaris, two sister sites run by the same operator, Novatrix SRL, under the same Tobique Gaming Commission licence.
| Casino | SpinsUp | Crusino | Drakaris |
|---|---|---|---|
| Welcome Bonus | Up to €5,000 / A$5,000 / NZ$5,000 | Up to €5,000 / A$5,000 / NZ$5,000 | Up to €2,000 / A$3,200 |
| Wagering Requirements | 40x (B) | 40x (B) | 40x (B) |
| Free Spins | 300 | 500 | 250 |
| Game Providers | 200+ | 50+ | Not disclosed |
| Minimum Deposit | €20 / A$30 / NZ$30 | €20 / A$20 / NZ$20 | €20 / A$15 |
| Withdrawal Limit per Month | €20,000 / A$30,000 / NZ$30,000 | €20,000 / A$30,000 / NZ$30,000 | €20,000 |
| Sports Betting | ❌ | ❌ | ✅ |
SpinsUp and Crusino have the same welcome bonus values with the same wagering requirements, but Crusino gives seven days to clear each stage against SpinsUp’s three, and offers 200 more free spins. The welcome pack at Drakaris is smaller, but this platform is the only one of the three that brings a sportsbook and lets you set responsible gambling limits inside the account. SpinsUp pulls ahead with a loyalty program that publishes all thresholds, while Crusino shows only the first step.
Our Final Opinion of SpinsUp Casino
Our testing confirmed that the main strengths of SpinsUp online casino are a solid list of software providers outside Australia, four weekly reloads, a loyalty program with clear terms and all thresholds published, and a cashback reaching 20%. The weak spots include a 40x wagering requirement squeezed into just three days, lack of self-service responsible gambling tools, and withdrawal terms that don’t match what’s shown in the cashier. Australians get a significantly smaller offer, without major providers, and with higher payout minimums.
SpinsUp new online casino is suitable for EU and NZ players looking for a deep provider roster and frequent recurring promotions. Skip it if you’re in Australia and want Evolution, Hacksaw, or NetEnt games, want self-service limits, or need more than three days to clear a bonus.
