CasinoLab review
CasinoLab, launched in 2020 and operated by Lumina Holdings Limitada, offers players access to a collection of over 9,400 games. New players who sign up can claim a first deposit bonus worth up to €500 / C$750 / A$750 / NZ$1,000 with 200 free spins thrown in.
For those who stick around, there are two reload bonuses available, regular tournaments to enter, and a pair of weekly cashback offers that help recoup some losses.
In our CasinoLab review, we'll examine each of these areas thoroughly, while also putting payment methods and payout speeds, customer support, and responsible gambling measures through their paces to see what's up to standard and what isn't quite there yet.
History Of CasinoLab Online Casino
CasinoLab made its debut in 2020 alongside several other sister sites operating under Lumina Holdings Limitada, such as Gransino and FatPirate Casino. Like those two platforms, the casino has, up to now, maintained a good reputation with players, which leads us to have confidence in its legitimacy and trustworthiness.
CasinoLab
100% up to €500 + 200 Free Spins
Code Not Required
Minimum Deposit: 10 EUR/CAD, 20 AUD/NZD
Wagering: 35x (Deposit + Bonus)
CasinoLab Casino Licensing Framework, Security and Player Protection
Lumina Holdings Limitada is incorporated in Costa Rica and operates within the country’s commercial and corporate laws. All companies registered in the country may legally provide B2C gambling services under Law Nº9050, which requires operators to maintain KYC verification processes and monitor transactions. It's a little disappointing that Costa Rican law does not require online casinos to offer players responsible gambling tools, which is a clear negative.
What we like
- Over 9,400 games
- Just a 1x deposit turnover
- Weekly 1x wagering cashback offers
- Supports over a dozen cryptocurrencies
What we don't like
- Lacks responsible gambling tools
- Payment processing can take up to three days
CasinoLab Overview
| Online | Since 2020 |
|---|---|
| Licence | |
| Games | 10,000+ |
| Software | |
|---|---|
| Owner | Lumina Holding Limitada |
ADDITIONAL INFORMATION
| Restricted Countries | |
|---|---|
| Currencies | EUR, AUD, CAD, NOK, USD, GBP, SEK, BTC, ETH, DOGE, USDT, USDC, LTC, SOL |
| Language | |
| Support | Email, Live Chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit Methods | |
|---|---|
| Min Deposit | 10 EUR/CAD, 20 AUD/NZD |
| Min Withdrawal | 10 EUR/CAD, 20 AUD/NZD |
| Withdrawal Limits | Daily: 500 EUR, 750 CAD, 800 AUD, 1,000 NZD; Monthly: 7,000 EUR, 10,500 CAD/AUD, 13,000 NZD |
| Payout Timeframes | EWallets: 24 hours; Credit / Debit Cards: 1-3 days; Bank Transfers: 3-5 days; Pending Time: 72 hours |
CasinoLab Casino - Overview of available bonuses
Upon sign-up, new players looking for an early boost can choose between a 100% first deposit offer for casino gaming or sports betting. Returning members can gain extra value through reload bonuses, claiming daily and weekly cashback with impressive 1x wagering, and picking up bonus crabs that can deliver free spins, real money, shop coins or bonus funds.
Online Casino Welcome Bonus - 100% up to €500 / C$750 / A$750 / NZ$1,000 / + 200 FS
Players who opt for the Casinolab online casino welcome bonus can claim a 100% deposit match on a minimum first deposit of €20 / C$30 / A$30 / NZ$40. The package also delivers 200 free spins across the first 10 days, adding an incentive to log in daily.
- First Deposit: 100% match up to €500 / C$750 / A$750 / NZ$1,000 + 200 free spins
Similar to many other online casinos we’ve reviewed, deposits using Neteller and Skrill do not qualify for the bonus, which is something to keep in mind before funding your account for the first time.
Main Bonus Rules
It's fair to say that the deposit match carries a higher-than-average 35x (bonus + deposit) wagering requirement, applied to both the bonus and the deposit. The rollover for free spins winnings is a little more attractive as there’s only a 40x playthrough on your winnings only. To its credit, CasinoLab provides a viable 10-day window to complete those terms, yet with the high rollover, we feel 20 to 30 days would considerably improve the welcome bonus’s appeal.
As is the case with most online casino bonuses, there is €5 / C$7.50 / A$7.50 / NZ$10 cap and restrictions on games you can place bets on. Only online slots offer a full 100% wagering contribution, while most other games contribute 10%.
Sports Betting Welcome Bonus - 100% up to €100 / C$150 / A$150 / NZ$200
Not only does CasinoLab offer a casino bonus, but it also offers a 100% match deposit for use on its sportsbook. To claim this alternative welcome package, you’ll need to select it when signing up or in the deposit area when making your first deposit of at least €20 / C$30 / A$30 / NZ$40.
- First Deposit: 100% up to €100 / C$150 / A$150 / NZ$200
With the sports betting welcome bonus, bonus funds come with a 6x (deposit + bonus) wagering requirement and a 30-day expiry. As for the other bonus rules to keep in mind, the maximum limit on qualifying bets is €50 / C$75 / A$75 / NZ$100 and wagers must be placed at odds of 1.5 for single selections or 2.0 for combination bets.
Regular Bonuses at CasinoLab Casino for Existing Members - Free Spins, Deposit Bonuses, Cashback
If you are looking for daily bonuses, the promotions section has something for every day of the week. The Bonus Crab is available daily, while weekly and weekend reloads keep both casino and sports bonus balances ticking along. Moreover, regular players can participate in a steady stream of tournaments, some paying in cash, some in free spins, and some in coins redeemable via the bonus shop.
- Weekly Reload Bonus: Ideal for casual players looking for a simple bonus, this is a 50 free spins reload offer, claimable once a week between Monday and Thursday, for a deposit of €20 / C$30 / A$30 / NZ$40 or more. Winnings from the free spins are subject to 40x wagering requirements.
- Weekend Reload Bonus: Minimum deposits of €20 / C$30 / A$30 / NZ$40 made between Friday and Sunday qualify for a weekend deal that gives players a 50% up to €700 / C$/A$1,050 / NZ$1,400. For an extra boost, you can increase your deposit to at least €50 / C$75 / A$75 / NZ$100 to receive an additional 50 free spins. Again, free spins winnings have a 40x rollover attached, while bonus funds must be wagered 35 (bonus + deposit).
- Weekly Cashback: Players who have reached VIP tiers 3 or higher can start claiming 5%-15% weekly cashback. At Level 3, you receive 5% up to €1,000 / C$/A$1,500 / NZ$2,000, while at the top tier, you get 15% up to €3,000 / C$/A$4,500 / NZ$6,000.The cashback hits your bonus balance and only needs to be wagered 1x before it can be withdrawn.
- Weekly Live Casino Cashback: While players at lower VIP tiers miss out on regular cashback, they can at least benefit from 25% weekly cashback on losses playing live casino games. Available to everyone, this can be requested via customer support on Mondays and is worth up to €200 / C$/A$300 / NZ$400. Again, the funds you receive are subject to just a 1x rollover, giving you a good shot at recovering some of the losses experienced the week before.
- Challenges: The platform includes a mission-style reward system where weekly tasks grant Shop Coins. Players can collect these and redeem them in the CasinoLab shop for free spins, bonus incentives, and other unlockable extras.
- Bonus Crab: One of the most accessible CasinoLab bonuses is Bonus Crabs, which can be received on the first deposit of at least €10 / C$15 / A$15 / NZ$20 each day. Once opened, these will reveal a random amount of real money with a 1x wagering requirement, bonus cash, free spins, or coins that can be spent in the shop.
- Bonus Shop: Speaking of the CasinoLab Shop, you can trade in Coins won from tournaments, challenges, and bonus crabs, or earned from real money bets, for a variety of player-friendly treats like reload bonuses, free spins or more crabs.
- Tournaments: If you enjoy leaderboard action, we have good news, as CasinoLab runs ongoing tournaments with rewards like bonus credits and Shop Coins, as well as wider industry events, including Pragmatic Play’s Drops & Wins and other studio-led competitions.
The VIP and Loyalty Program At CasinoLab
We’ve reviewed multiple Lumina Holdings Limitada casinos, and many feature a close-to-identical five-tier VIP program. Across the tiers, you can expect higher withdrawal limits, access to a VIP manager, and personalised bonus offers. Another point worth noting is that the weekly cashback mentioned in our CasinoLab bonus review section is also part of the VIP levels, which becomes available once you reach tier 3.
Payment Options, Payout Times, Minimum Deposit, and Limits
Given the variety and number of payment methods at CasinoLab, we have no complaints. Players who prefer fiat currencies such as EUR, CAD, AUD, and NZD can deposit and withdraw using a variety of bank cards, e-wallets, and other payment options, while crypto enthusiasts can choose from over a dozen digital currencies.
You Can Use These Payment Methods
- Debit and credit cards (Mastercard and Visa)
- E-wallets (Neteller, MiFinity, Skrill)
- Bank Intermediaries (Interac, Revolut, Bank Transfer)
- Vouchers (Cash2Code)
- Cryptocurrencies (XRP, DOGE, ADA, BCH, ETH, USDC, LTC, BTC, USDC, and USDT across ERC-20, TRC-20, BEP-20)
- Fiat-Crypto On-Ramps: (Uttorg PSCD, SKRL and NTLR)
Getting started at CasinoLab requires a minimum deposit ranging from €10 - €30 / C$/A$10 - C$/A$20 / NZ$20 - NZ$25, which varies depending on the payment method. As for the maximum amount you can send per transaction, these can be anywhere between €950 - €5,000 / C$1,400 - C$10,000 / A$15 - A$8,895 / NZ$1,600 - NZ$10,230. Typically, most deposits will hit your account instantly, and aside from crypto network fees, you will not face any additional fees.
CasinoLab Online Casino Withdrawal Times, Limits, and Fees
Withdrawal requests may take up to 72 hours to be approved. That’s in line with other Lumina Holdings Limitada platforms, but still slower than the wider industry average. To start the cash-out process, you must withdraw a minimum of €10 - €60 / C$10 - C$90 / A$20 - A$110 / NZ$20 - NZ$125, which again depends on the method or crypto you’re using.
Another requirement to keep note of is a 1x deposit turnover. That’s fair enough in our experience, as many other platforms require funds to be wagered 3x or more. Just note that ignoring that rule will lead to a 10% commission being charged to your withdrawal.
Maximum Withdrawal VIP Levels from 1 to 5
| Currency | Level 1 – Per Day | Level 1 – Per Month | Level 5 – Per Day | Level 5 – Per Month |
|---|---|---|---|---|
| EUR | 500 | 7,000 | 1,500 | 20,000 |
| CAD | 750 | 10,500 | 2,300 | 30,000 |
| AUD | 800 | 10,500 | 2,500 | 35,000 |
| NZD | 1,000 | 13,000 | 3,000 | 35,000 |
The Software Providers and iGaming Lobbies at CasinoLab Casino
Players are greeted with a well-designed gaming lobby that is easy to navigate on both mobile and desktop, which packs over 9,400 games. Scrolling through the lobbies and selecting categories reveals games neatly laid out into online slots/pokies, virtual tables, live dealer games, and game shows. Also added to the mix are instant games such as crash titles, video poker, and scratchcards.
A ‘Providers’ tab is also available, listing studios that contribute to the gaming library, such as Pragmatic Play, NoLimit City, Blueprint Gaming, Play’n GO, and Betsoft.
Online Slots Portfolio - Pragmatic Play, Betsoft, Blueprint Gaming
With a lobby featuring over 8,400 titles, it's fair to say there’s plenty of choice for slots players at CasinoLab. We just wish there were a few more categories, as while you can use the Megaways and Bonus Buy lobbies to list games, there is no way to easily find slots by theme or other bonus features, something we’ve seen and found incredibly useful at other online casinos we’ve tested.
- New Slots: Fortune of Olympus, Gold and Glory Hold & Win, Rings of Prosperity, Joker Gems.
- Popular slots
The collection itself offers the variety we’d expect, especially considering how many there are. So whether you’re a fan of classic slots or titles utilising mechanics like scatter pays, cluster pays, or ways to win, you’re more than covered.
Progressive & Fixed Jackpot Games
There is a good chance the jackpot lobby at CasinoLab will spark mixed reactions among players. We say this because, while it is great to see the casino hosts a good number of standalone progressive jackpots and the Playtech Age of the Gods and Pragmatic Play’s Jackpot Play pooled jackpot networks, big hitters like Dream Drop, Mega Moolah, and WowPot are missing.
- Popular Non-Progressive Jackpots: Trinity Diamond Link, Coins of Ra Hold & Win, 12 Coins, Buffalo Hold and Win Extreme.
- Popular Progressive Jackpots: Age of the Gods, Funky Fruits, Pixel Samurai, Roman Coins.
When reviewing the fixed jackpot slots availability, the lobby features a wide selection from the likes of Betsoft’s Hold & Win series and Wazdan’s Hold the Jackpot.
Live Casino Games
Over in the live casino lobby, from the get-go, we were presented with a selection of star-studded studios of the calibre of Evolution, Playtech Live, Pragmatic Play Live, and a handful of other top-tier brands.
- Live Poker Variations: Three Card Poker, Caribbean Stud Poker, Texas Hold’em Bonus Poker, Bet on Poker.
- Live Multiplier Games: Lightning Dice, Super Stake Roulette 5,000x, Gravity Blackjack, Power Up Roulette.
Joining countless tables featuring blackjack, roulette, baccarat, sic bo, teen patti, craps, dragon tiger, and more, is also a line-up of games shows, offering a solid selection of wheel games and multiplier-style titles, giving the live dealer lobby a balanced selection of games to suit all types of players.
CasinoLab Casino App and Mobile Casino
In real-world use, CasinoLab Casino performs just as well on mobile as on desktop. We found that the mobile interface efficiently delivers the full game library across iOS, Android, and Windows devices via mobile browsers such as Chrome and Safari. Just as a sidenote, there is no mobile app download on this site. During testing across different devices, the site is well-adapted to smartphone and tablet screen sizes without any fuss, while load times were always consistent across the casino and sportsbook.
CasinoLab Casino Experience with Customer Support
CasinoLab provides the support channels you’d expect from any online casino looking to compete in today’s modern iGaming arena. Live chat and email support are available 24/7, and the Help Centre, which offers Q&As to the most common issues, is also handy. Following that, there are footer links to pages such as ‘Payments’, ‘Terms and Conditions’, and ‘Responsible Gaming’, all of which offer useful information.
How To Contact CasinoLab Casino Customer Service
- Live chat (24/7)
- Email support ([email protected])
- Help Centre/FAQ section
If you are considering CasinoLab as your next online casino, you'll be pleased to know that during our test, we were always connected to an agent within seconds via live chat. Furthermore, after reeling off several test questions, we came away satisfied with the positive, informative responses received.
Comparing CasinoLab Casino with iGaming Competitors
Below, we’ve compared CasinoLab side by side with two other platforms that operate in similar jurisdictions and highlighted a few differences in certain areas.
CasinoLab Vs. Koru Casino
What stood out to us about Koru Casino is its welcome bonus, which offers four deposit matches, compared to the single offer at CasinoLab. Moreover, when combined, they offer up to €15,000 / C$/A$20,000 / NZ$30,000 and 350 free spins, which offers far more value than CasinoLab’s 100% up to €500 / C$750 / A$750 / NZ$1,000 / + 200 FS. We should also mention the wagering requirements, which are fairer, but still high at 50x (bonus only).
CasinoLab Vs. Safe Casino
Players looking for a more creative VIP/loyalty program than the rather unimaginative one at CasinoLab should check out Safe Casino. It offers increasingly lucrative benefits and rewards across 50 levels, with a Porsche 911 promised to players who make it all the way to the top. The only downside is a lack of cashback, which, to the casino’s credit, is tied to the program at CasinoLab.
Rounding Up Our CasinoLab Casino Experience
Reflecting on our experience while compiling this review, we think that CasinoLab performs strongly across many important areas. A few more progressive jackpots and perhaps some additional categories and filtering options aside, the gaming library covers everything the majority of players look for.
We’re also satisfied with the variety of payment methods and cryptos supported, even if we’d like to see processing speeds cut in half.
As for the bonuses, the standout is the two cashback deals that require funds to be wagered just 1x, while we also approve of the many tournaments and challenges that add more layers to the casino’s entertainment value.
However, there are a few areas that need improvement. For one, CasinoLab Casino hasn't been able to match some of its competitors’ lower wagering requirements.
Although bonus rules are easy to follow, the 35x (deposit + bonus) rollover on any casino promotion you claim via a deposit match means it is unlikely you will earn a real money balance from these offers. On top of that, the lack of responsible gambling tools, which isn’t a requirement under Costa Rican regulations, is a concern for us.
